Canvas Castle Arvostelua 

1 096
TrustScore 4/5 tähteä

4,1

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Hello Canvas, I recently purchased a new home that is currently being renovated and with that, I am redecorating. I LOVE Banksy and came across your site while searching. Not only did I find wh... Näytä lisää

Saanut 5/5 tähteä

I’d like to thank CANVAS CASTLE for the tailored solution they offered to address my unique requirements, along with the sincere attention shown during my ordering experience. Their quick response mad... Näytä lisää

Saanut 1/5 tähteä

No customer service number. Email person maybe a bot is a wise asx excuse maker for a continuous series of lies. There art work isn't posted to anything. It's a rolled up poster. HEED. Shop elsewhe... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

The quality is excellent and the art is beautiful the price unbelievable and it so easy to order. I get all my art with Canvas.


Yhteystiedot

4,1

Hyvä

TrustScore 4/5 tähteä

1 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,1

Kaikki arvostelut

(1 096)

81 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Banksy Prints 10/10!

I love Canvas Castle for their Banksy prints.

I wasn't quite sure what to expect from ordering prints online from overseas, but I was really happy with the quality, the service and delivery times.

I’ve put the canvases throughout the living area of my house and they compliment my home perfectly.
I still have the living area upstairs to do...



24. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Love, love, LOVE!!

We’ve ordered several things from this company. They ALWAYS deliver! Very affordable prints, with a huge inventory to choose from!

22. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

This company is terrible

This company is terrible. I wrote to them about problems with their absolutely terrible instructions for the DIY frame and their response was unreal. Not surprised as many of the reviews on trustpilot say the same thing.

Stay away from this company.

THEIR REAPONSE:

They say I can only return it if I take down this review. Also, wants me to ship it back to New Zealand! This company represents themselves as a USA based company.

Again, STAY AWAY!

MORE REPONSES FROM THEM:

This morning I woke up to an email from them threatening to post my personal information on this review (which they did in their response below) AND threatened to contact my employer. Then called me ugly (lol).

I have contacted TrustPilot, and spoke with local authorities of the address on their site (which i am assuming is a front). Also contacted the FBI and had a great conversation and shared all details, all emails with their threats. This person should be in jail!

19. marraskuuta 2025
Oma-aloitteinen arvostelu
Canvas Castle-logo

Vastaus yritykseltä Canvas Castle

Hi Jason - we have no idea who you've been talking to but this absolutely isn't us. We have no one under your name and would never talk to a customer like this. We are the third largest canvas company in the world and would never be rude to a customer. Please email our support@canvas-castle.com team

Saanut 1/5 tähteä

RUDE, DISHONEST, NO RTNS/XCHANGE

The WORST customer service I've ever encountered. Extremely unprofessional and rude in their responses to me. Then they will argue with you, and ultimately ghost you. They do not offer returns or exchanges period, regardless if you ordered wrong because of their description. The canvas I received was poor quality to boot and had scratches on it. DO NOT DO BUSINESS WITH THIS COMPANY. Look at their reviews on the BBB and they'll confirm my experience!!

Update: they emailed me after I posted this. I wish I could submit pictures to show how rude these people are. I’ve been emailing back and forth with them for over a month to get this resolved. They refused a refund. Refused to exchange. Then flat out ghosted me for another month. Until I wrote this review. Still so rude it’s hard to believe. They said “thank you for writing such a long email! What is your issue now?” As if they don’t know. Same issue. You never resolved it. Do not do business with these people. Read all the 1-star reviews bc they’re all the same…confusing purchasing guide with regards to the frames, rude & don’t honor their return policy. And they insinuate you’re dumb bc you don’t get it.

27. syyskuuta 2025
Oma-aloitteinen arvostelu
Canvas Castle-logo

Vastaus yritykseltä Canvas Castle

Hi Kate - I'm so sorry you're upset. We absolutly haven't ignored any of your emails. You didn't select a frame so received the print only. We have offered to send you the frame and you are also welcome to return your order for a full refund. We always look after our customers and please reply to our latest email if you are looking to return or get the frame x

Edit: Kate, replying to your updated review: we did thank you for your long email but we we never emailed asking what your issue is as per your above comment - this is not true. We have given you the return address, offered you a frame and we're trying our best to help you here x

Saanut 5/5 tähteä

Girl with the red balloon 🎈

Easy to order.
Came within the timeframe advised.
Had trouble tracking parcel (error on my behalf), customer service promptly helped me out.
Very happy with picture took an hour to assemble and hang.
Looks really good and the free print was a bonus.
Overall easy and good experience.

3. lokakuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Good Variety

It's a very easy website to navigate. And I really liked much of the artwork to choose from. And there's a good variety of artists and art represented on this site.

8. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I love the selection

I love the selection!

I didn't realize that my canvas was "just" a canvas and that I needed to order a frame separately - that was not clear on the website. Customer service responded and a frame is on its way to me.

6. syyskuuta 2025
Oma-aloitteinen arvostelu
Canvas Castle-logo

Vastaus yritykseltä Canvas Castle

Hi Gail! Thank you so much for the kind words. For a frame please just select "with frame" when choosing your size in the future and we're always happy to assist. Have a lovely rest of the week x

Saanut 1/5 tähteä

No return policy

This company has terrible customer service. I spent $145.00 on product that is poor quality and wont work for me and they will not take any returns. I offered to pay shipping and they just replied with rude comments like "do you know what all sales are final means? Stay clear of this company and find your product elsewhere.
UPDATE: They are not in Florida as the website says, they are in New Zealand. They have now offered to give me a refund if and when I remove the review and after they receive the item back which needs to be shipped to New Zealand at my expense. Lesson learned. ****BUYER BEWARE***

26. elokuuta 2025
Oma-aloitteinen arvostelu
Canvas Castle-logo

Vastaus yritykseltä Canvas Castle

Hi RC - we absolutely allow refunds! You enquired about a frame to be added after you ordered and we advised your order had shipped and the frame can't be added so we can ship separately. Please check your email, we have sent the return address x

Edit: RC this isn't true, we never sad that and we are an International company and the support person you were speaking to is in New Zealand yes, but we are based in the US and have print teams in 6 different countries. We gave you the link for multiple return addresses including the US, you don't have to send it to New Zealand. As previous, please just email us if you need further assistance, we're here to look after you

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