BYROTATION Arvostelua 794

Worst app ever. I downloaded the app so I could be more sustainable as I love to buy clothing. I tried renting a dress for my friends hen trip to Paris, I paid up two weeks ahead of the event and assumed everything was finalised, only to receive a message 5 days before my trip to state that the ‘request had expired’ it seems the renter has to accept the request and she didn’t- even though she had been active on the app constantly. I tried again, same dress with 2 different renters and the same thing happened- expired requests! I have just bought the dress myself from the actual brand now which cost me £175 fingers crossed it arrives with the next day delivery. And now I have yet another piece of clothing in my overflowing wardrobe. It is gorgeous though. The concept is such a great idea, it’s just such a shame it’s dreadful/has time wasters on it

Great experience renting out my wardrobe, effortless app and a nice community on there

Lovely bag from a great lender. I had so many compliments. Lender was very helpful and able to get bag to me at short notice

Every time I have used By Rotation the sellers have been polite, friendly and amazing at communicating to safely deliver the dress. By Rotation has all the tips and info you need to feel happy and secure about renting an outfit. It’s the best app ever!

Very easy rental. Arrived super quickly and was perfect. Cannot recommend the site enough.

Very easy to use

Replies to queries really fast.
When I post new items, they are approved quickly or declined with instant reason so I can act quickly.

Incredible app, stunning user interface and so easy to use. Great way to make extra cash with clothes that would otherwise be sitting in my wardrobe doing nothing!
Hoping to scale up eventually thank you ByRotation!

I have rented 5+ different outfits through this app. Love the concept of the app from a sustainability perspective and a much more affordable way to enjoy a nice outfit. Never had any issues or difficulties.

I recently had my first experience with this rental service and it was nothing short of fantastic! I rented the stunning Nadine Merabi dress for my birthday photoshoot, and I couldn’t be happier with the experience. Phoebe was incredibly patient and helpful, guiding me through the process with ease. The entire experience was quick, smooth, and hassle-free—truly a birthday treat for my wardrobe and my wallet. No complaints at all, and I’m already looking forward to my next rental. Highly recommended!

I like the concept but I had a dinner planned for 5 days time to celebrate getting my dream job, the first girl I rented from cancelled and refunded me as the previous renter has stolen the item with only 4 days notice and the second girl failed to update her listings and had already rented out on separate platform. Quite a disappointing experience and resulted in me not being able to buy the dress as it would not arrive in time so having to wear something else. A shame really but what can you do

Eliza was wonderful. So responsive and helpful. She managed to get the dress to me in record time for an event which was amazing!
Will definitely hire from her again.
The dress was absolutely fab.

Super easy to list and to save items on the app. I love that you can see reviews for people and for specific items

Fantastic affordable sustainable fashion x

I love ByRotation - I finally get to wear the dresses I was never able to afford whilst also earning some money back with giving girls the chance to rent mine. It’s such a wonderful community

Sandra was very quick to respond and super nice! Item was in perfect conditions, loved to wear it

Lovely range of items & my experience was great. The dress was sent on time and in perfect condition. I also lend on here & have found customer service prompt and professional.

Absolutely fantastic customer service from the team. They are so quick to reply and give great advice and are amazing at following up with you on any outstanding matters! 10 out of 10!

I used to really love using By Rotation until I experienced how they completely take the lenders side and not the renter! I posted back an item next day delivery with sender details marked and the lender claims to have never recieved yet I’ve never recieved back and Royal Mail don’t have traces of it not being delivered! By rotation then requested the Full new RRP for the dress which was really worn and certainly not new and of that value!!! Ridiculous, there was no support for the renter it was all pay it or you will have debit collection action!! Appalling service