Ive been a byrotation customer for a few years now and its changed the way I enjoy occasions. I had a wardrobe full of high street dresses I would wear once and felt I couldn't wear again because id b... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I won't be using by rotation again. My dress didn't arrive in a good state and the support at the front was in poor condition. It also didn't feel completely clean. I asked for my money back but th... Näytä lisää
Gorgeous dress, but I did not receive it on time so I had to request a refund for 2 days which was very disappointing. I had asked the renter to upload the tracking receipt, but she had lost it. Commu... Näytä lisää
Incredible app & platform! I love renting out my wardrobe as a side hustle & also renting incredible outfits from others. Such an amazing community. The BR team are always so quick to respond to a... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.
Yhteystiedot
3 Chandos St, W1G 9DH, London, Yhdistynyt kuningaskunta
- hello@byrotation.com
- www.byrotation.com
3,9
Hyvä
795 arvostelua
On vastannut 92 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
A total game-changer!
A total game-changer!
I hired a gorgeous Nadine Merabi dress for the weekend through ByRotation — it would have cost £350 to buy, but I rented it for a night and felt like a million dollars. The process was so simple and seamless. I love that I can now wear something amazing for weddings, Ascot, or a big night out without buying something new every time — it’s so much more sustainable and helps me declutter my wardrobe too. Rental is the future, and ByRotation makes it easy. Genius idea — highly recommend!
28. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYROTATION
Thanks for your feedback Cheryl, we're so happy to hear you felt like a million dollars!
I had such a fantastic experience…
I had such a fantastic experience renting from Sarita! The dress was absolutely beautiful and exactly as described. It arrived in perfect condition, clean, and carefully packaged, and Sarita was very accommodating with delivery, which I really appreciated. Communication was super smooth and friendly throughout, and she made the whole process so easy and stress-free. I felt amazing wearing the dress and got so many compliments! Would 100% rent from her again. Highly recommend! 💫👗
11. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYROTATION
It's so great to hear you had a wonderful experience with one of our Top Lenders, Sarita!
Great dress
Great dress, arrived on time beautifully packaged. Thanks so much
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYROTATION
We appreciate your feedback, thank you Carol!
I've been loving ByRotation!
I've been loving ByRotation – it's genuinely changed the way I approach my wardrobe. I used to buy outfits, wear them once, then let them gather dust in my closet. Now, I rent them out instead. It’s such a smart, sustainable way to give clothes a second life and make some money back in the process. The app is easy to use, the community is great, and it just makes sense if you're into fashion but also want to be more conscious. Highly recommend!
27. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYROTATION
Thanks for your feedback Bibiana, we love to hear that your wardrobe is making money instead of gathering dust!
DO NOT RENT TO @ESTAB AKA EIMEAR…
DO NOT RENT TO ESTAB AKA EIMEAR STANTON.
**RAT & BOA dress destroyed**
I had no response when dress was sent, no thank you or polite acknowledgement. Late sending the item back then was rude and didn’t even apologise. Wouldn’t provide proof of postage and stopped replying when asked for it.
My £200 Rat & Boa dress then came back absolutely DESTROYED. What should have been a simple £33.15 rental has now left me £248.15 down. I’ve had absolutely no response from her. She didn’t even have the decency to message me about the damage.
So far By Rotation have asked for everything from pictures, videos, receipts, notes from tailors to say it’s damaged beyond repair and I’ve still not been compensated.
20. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYROTATION
Thanks for your feedback! We're sorry to hear this happened to your rental. It can a while for the team to investigate issues of this nature, so we appreciate your patience and understanding.
It's great to see the team were able to fully resolve this for you and replace the dress.
I had a difficult experience with a…
I had a difficult experience with a seller on here. Do NOT rent from Barana1. I rented a dress for an important event 3 months in advance of the day. When it came to the day, the seller never sent the item. They never responded to any of my messages and also totally ignored the communication from ByRotation.
However, ByRotation themselves were extremely helpful. They issued me with a full refund after the lender did not communicate with them for over 24 hours. I was really impressed with their attentiveness and how quickly they said they would issue me with a full refund. Berry was very helpful.
23. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYROTATION
We're sorry to hear your rental didn't quite go to plan. It's great to hear the team resolved this quickly for you!
Rental owner is super kind person
21. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYROTATION
Thanks for your lovely feedback
Super convenient
Super convenient, lovely collection available to rent , I absolutely love adore the idea of being able to rent and rent out cloths. Store was in very convenient location so I could go easy
21. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYROTATION
We appreciate your feedback, thank you!
Amazing seller!
Such a lovely seller. Allowed me to try the dress on before. It was posted on time and communication was amazing!! Would definitely recommend!! X
21. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYROTATION
Thanks for recommending By Rotation!
Easy and affordable
Such an easy way to rent an outfit. Great communication with renter.
19. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYROTATION
We love how easy it is to rent too! Thanks for your feedback
Excellent service and will definitely…
Excellent service and will definitely use again, thank you!
19. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYROTATION
Thanks for your feedback!
Vastaus yritykseltä BYROTATION
We appreciate your feedback, thank you!
Fabulous day at Ascot
It was my first time renting so really enjoyed the experience of the process. I got to wear a designer dress and feel fabulous in it. Thank you By Rotation. I love the idea and can’t wait for my next outing
19. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYROTATION
Thanks for your feedback!
Helping gain small income from this…
Helping gain small income from this app. There was an issue once with the delivery, but the customer service was very fast and helpful. Got 5 times my item been rented out but there is no problem at all with the item condition.
12. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYROTATION
Thank you for your feedback on our quick support!
Vastaus yritykseltä BYROTATION
Thanks so much for your feedback!
AVOID AT ALL COSTS
AVOID AT ALL COSTS. I had a very bad experience with the lender Oliviakchalmers. The dress wasn't sent, and communication was AWFUL. After requesting a refund, By Rotation cancelled the order, their policy doesn't allow reviews after refunds. This means lenders like Oliviakchalmers have misleading 5 star reviews. Be cautious when borrowing from them!
Let me know if you'd like any changes!
10. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYROTATION
Thank you for your feedback, and we're truly sorry to hear about your experience.
We take situations like this very seriously, and we understand how frustrating it must have been not to receive the item you rented. We expect all lenders on our platform to uphold a high standard of communication and reliability, and we’ll be reviewing this case further with the lender.
Regarding reviews, we understand your concern. Currently, if an order is cancelled and refunded, the system does not allow a review to be left, a policy we are actively re-evaluating to ensure transparency and accountability across our community.
We really appreciate you bringing this to our attention and will use it to help improve both our policies and platform.
Brilliant experience renting out a…
Brilliant experience renting out a blouse I’d worn at my wedding. It’s no longer stocked by the designer so I hope I can help plenty of brides who might want to wear it.
28. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYROTATION
Thanks for your feedback Lucy! Renting is a fantastic way to wear something you can't buy anymore and we're so glad you found a special piece for your wedding.
By rotation is super easy to use for…
By rotation is super easy to use for renting clothing. It’s a great way to make some money on the side of work or study!
7. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYROTATION
Thanks for your feedback Zena, we agree it's a fantastic was to make extra income!
First time using a hire service and…
First time using a hire service and would definitely do it again
31. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYROTATION
We appreciate your feedback, thank you!
Brilliant app and experience!
All went very smoothly and there was so much to choose from. I will definitely use ByRotation again to hire dresses for future events!
30. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYROTATION
Thanks for your feedback Jane!
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