Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Ive been a byrotation customer for a few years now and its changed the way I enjoy occasions. I had a wardrobe full of high street dresses I would wear once and felt I couldn't wear again because id b... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

I won't be using by rotation again. My dress didn't arrive in a good state and the support at the front was in poor condition. It also didn't feel completely clean. I asked for my money back but th... Näytä lisää

Saanut 3/5 tähteä

Gorgeous dress, but I did not receive it on time so I had to request a refund for 2 days which was very disappointing. I had asked the renter to upload the tracking receipt, but she had lost it. Commu... Näytä lisää

Saanut 5/5 tähteä

Incredible app & platform! I love renting out my wardrobe as a side hustle & also renting incredible outfits from others. Such an amazing community. The BR team are always so quick to respond to a... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Juhlapukuvuokraamo
  2. Naamiaisasuvuokraamo
  3. Vapaa-ajan kerho

Yrityksen kirjoittama

The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.


Yhteystiedot

3,9

Hyvä

TrustScore 4/5 tähteä

795 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 92 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 kuukauden sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Love love love and have rented for…

Love love love and have rented for years keep coming back every time

7. lokakuuta 2025
Oma-aloitteinen arvostelu
BYROTATION-logo

Vastaus yritykseltä BYROTATION

Hi Camilla

Thank you so much for your amazing feedback!
We’re thrilled to hear you’ve been enjoying renting with us for years and that you keep coming back.

We can’t wait to keep helping you find what you love next.

Best regards,
The By Rotation Team

Saanut 5/5 tähteä

Brilliant customer service to get my…

Brilliant customer service to get my issue resolved. Thank you particularly to Fia who was incredibly helpful and proactively cared about my issue resolved. Thank you ByRotation.

1. lokakuuta 2025
Oma-aloitteinen arvostelu
BYROTATION-logo

Vastaus yritykseltä BYROTATION

Hi there,

Thank you so much for your lovely feedback!
We’re delighted to hear that Fia was able to help and that your issue was resolved smoothly.

We truly appreciate you taking the time to share your experience thank you for being part of the By Rotation community!

Best regards,
The ByRotation Team

Saanut 1/5 tähteä

Allows theft of items and does nothing to recover

My item was rented and I provided signed for postage of the item, the item was received and signed for at the address given.

the renter then never returned the address and said it didn't arrive.

Byrotation essentially said sorry nothing we can do.

1. lokakuuta 2025
Oma-aloitteinen arvostelu
BYROTATION-logo

Vastaus yritykseltä BYROTATION

Hi Lana

We’re very sorry to hear about your experience and understand how upsetting it is when an item isn’t returned as expected.

We’d like to assure you that we have strict processes in place to investigate and manage any reports of theft or non-returned items. In cases like this, having postage insurance is essential, as it provides protection in the rare event that an item goes missing during delivery or return.

Our team always does everything possible within our policies to support both parties and ensure a fair resolution. If you’d like us to review your case again, please reach out to our support team with your reference number so we can take another look.

Best regards,
By Rotation

Saanut 1/5 tähteä

Terrible experience with this app

Terrible experience with this app. Joined the app - firstly there was an offer on to receive money off - applied directly at checkout, which didn't happen, so had to contact them to apply that. I then agreed with a lender for her to send on a Monday which she said she could - paid for the rental to start from the Tuesday, she said there may be postal delays, I said as long as I have by the Wednesday it's fine. Turns out she didn't actually post until the Tuesday, the day the rental was due to begin. The lender didn't respond when I asked if I needed to sign. I was out when it arrived so missed the delivery, and was going away the next day (which I'd already told the lender), so I only received the dress on the day I was due to return it. I didn't even open the package, just sent directly back from the post office. ByRotation are refusing to give me a refund because I'd said Wednesday worst case scenario was fine despite their T&Cs saying if a rental arrives after the start of the rental date you're entitled to a full refund. Plus they're taking sometimes 5 working days to even respond to me. Awful service all round.

17. syyskuuta 2025
Oma-aloitteinen arvostelu
BYROTATION-logo

Vastaus yritykseltä BYROTATION

Hi Katie,

We’re really sorry to hear that your Lender didn’t ship your item on time. We understand how frustrating that must have been.

Refunds can be issued when an item is returned within 24 hours; as this requirement wasn’t met, our support team needed to carry out an investigation into the postal dispute.

We truly appreciate your patience and your feedback regarding the time it took to receive updates during the process. These types of queries can take some time to resolve as we work with multiple parties to reach a fair outcome.

Thank you again for sharing your experience, your feedback helps us do better.

Best regards,
By Rotation

Saanut 5/5 tähteä

Good app - will use again

Good app. Pretty easy renting.
ID verification is a bit temperamental bu5 eventually works.

Rented 3 items for my wedding, no issues.

24. syyskuuta 2025
Oma-aloitteinen arvostelu
BYROTATION-logo

Vastaus yritykseltä BYROTATION

Thank you! We’re glad your rentals for the wedding went smoothly and appreciate your feedback about the ID verification process.

Saanut 5/5 tähteä

By Rotation makes it so easy to hire the perfect outfit for any occasion

By Rotation makes it so easy to hire beautiful things perfect for your event. It's been a lifesaver for me 3 times in the past few months.

I always recommend it to friends. Thank you!

15. syyskuuta 2025
Oma-aloitteinen arvostelu
BYROTATION-logo

Vastaus yritykseltä BYROTATION

Thank you for your kind words! We’re thrilled to have been a lifesaver and appreciate you recommending us to your friends.

Saanut 5/5 tähteä

Great platform

Great platform! Owner I rented from was nice, the dress was perfect and the whole experience was seemless. Got credits for my first rental and it was really useful.

11. syyskuuta 2025
Oma-aloitteinen arvostelu
BYROTATION-logo

Vastaus yritykseltä BYROTATION

Thank you! We’re thrilled your experience was seamless and that you loved the dress. We look forward to your next rental!

Saanut 5/5 tähteä

Easy to use app with great pieces…

Easy to use app with great pieces available to rent

14. syyskuuta 2025
Oma-aloitteinen arvostelu
BYROTATION-logo

Vastaus yritykseltä BYROTATION

Thanks for your feedback! We’re glad you enjoy our app and the selection of pieces available to rent.

Saanut 5/5 tähteä

Brilliant rental

Brilliant rental ! Very easy, dress was fabulous and the packaging made it so easy to send back. Thank you!

4. syyskuuta 2025
Oma-aloitteinen arvostelu
BYROTATION-logo

Vastaus yritykseltä BYROTATION

Thank you! We’re so glad you loved the dress and found the rental process easy. We look forward to your next rental!

Saanut 5/5 tähteä

Couldn't be easier

Couldn't be easier! Love my dress and the whole process

8. syyskuuta 2025
Oma-aloitteinen arvostelu
BYROTATION-logo

Vastaus yritykseltä BYROTATION

We’re thrilled you loved your dress and found the process easy! Thanks for sharing your experience.

Saanut 5/5 tähteä

Such an easy process and would recommend

The girl who I lent the dress off was so lovely and sent the dress quick, it came in perfect condition and was so happy. Was such an easy process

5. syyskuuta 2025
Oma-aloitteinen arvostelu
BYROTATION-logo

Vastaus yritykseltä BYROTATION

We’re so glad your rental was smooth and that the dress arrived in perfect condition! Thank you for sharing your experience.

Saanut 3/5 tähteä

Disappointed

I input all my data and somehow I’m ‘going back’ it was all lost, nothing saved 🥺

2. syyskuuta 2025
Oma-aloitteinen arvostelu
BYROTATION-logo

Vastaus yritykseltä BYROTATION

Sorry to hear this Lyndsay. Make sure you have a stable connection to avoid this happening in the future.

Saanut 5/5 tähteä

Great communication and beautiful dress…

Great communication and beautiful dress in pristine condition. I loved wearing it!!

30. elokuuta 2025
Oma-aloitteinen arvostelu
BYROTATION-logo

Vastaus yritykseltä BYROTATION

Thank you! We’re so glad you loved the dress and enjoyed your experience. We look forward to your next rental!

Saanut 5/5 tähteä

I’m new to By Rotation and so far I’m really impressed with how easy the app is to use and how many amazing dresses are available. I’ve requested a few rentals and I’m excited to see them accepted soo

I had such a great experience renting with By Rotation! The selection of dresses was amazing, and I loved being able to find unique pieces for special occasions without having to buy something new. The app was super easy to use, communication was smooth, and the dresses arrived in perfect condition. I’ll definitely be renting again—highly recommend!

3. syyskuuta 2025
Oma-aloitteinen arvostelu
BYROTATION-logo

Vastaus yritykseltä BYROTATION

Thank you for your wonderful feedback! We’re thrilled you enjoyed our selection and had a smooth rental experience. We can’t wait to have you rent with us again!

Saanut 5/5 tähteä

Max 999 was so helpful with my…

Max 999 was so helpful with my rental.The dress is beautiful and in wonderful condition.Will rent again

27. elokuuta 2025
Oma-aloitteinen arvostelu
BYROTATION-logo

Vastaus yritykseltä BYROTATION

Thank you for your kind words! We’re glad your Lender was so helpful and that you loved the dress. We look forward to your next rental!

Saanut 5/5 tähteä

Lovely lender and a beautiful dress

Lovely lender and a beautiful dress, perfect for the wedding I was attending!

23. elokuuta 2025
Oma-aloitteinen arvostelu
BYROTATION-logo

Vastaus yritykseltä BYROTATION

We’re so glad you loved your dress and had a great time at the wedding! Thank you for sharing your experience.

Saanut 5/5 tähteä

Great first experience

Had great first experience with using ByRotation - my lender was very efficient and friendly - would definitely use them again

23. elokuuta 2025
Oma-aloitteinen arvostelu
BYROTATION-logo

Vastaus yritykseltä BYROTATION

Thank you for your kind words! We’re thrilled your first experience was great and look forward to having you use ByRotation again.

Saanut 3/5 tähteä

I haven’t received any confirmation…

I haven’t received any confirmation emails or any info after setting up my account, I have a listing in review but have also received no information about that. I wasn’t totally sure it had gone for review until I looked at my listings on the app

23. elokuuta 2025
Oma-aloitteinen arvostelu
BYROTATION-logo

Vastaus yritykseltä BYROTATION

We’re sorry for the confusion. Account and listing notifications are be sent automatically, unless you have opted out of emails. If you'd like to reach the support team at help@byrotation.com we can check your settings.

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.

Lue lisää muunlaisista arvosteluista.

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Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

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