BST Hyde ParkArvostelua 

Shocking that all BST general admission tickets for ELO 's last gig sold out in moments. Clearly all bought by bots. Shocking also that BST rapidly escalate the price by Tiers. No excuse for that. Just a money making ploy and pure corporate greed. There should be only one General admission price at the time of sale or for resale of tickets.

This becomes more and more of a rip off every year. Ripped off by ticket master and their dynamic pricing, gross overpriced food options, you can only get anywhere near a semi decent view if you pay more for the "privilege", extortionate drinks and herded out through one small exit at the end.
What happened to being able to buy a ticket at one price? Why are there so many VIP options that only serve to exclude those who can't afford 300 for a single ticket?
Stop the greed and whilst your at it, sort out your terrible app.

Security made what should have been an amazing experience absolutely awful. The security staff were very aggressive for no reason. Have tried to complain to the festival organisers but they clearly don't respond to anyone expressing dissatisfaction. After first saying it had been escalated they have since completely ghosted us! Very poor experience.

A friend and I went to see Stevie Nicks on 12th July, she was incredible and it was a good day however, on checking our bank statements we have been overcharged for every single round of drinks we bought. We took it in turns buying rounds from the Born & Raised and Havana bars, pints were advertised at £6.50 each (without an Amex card) so each round should have cost £13, we were charged £15 each time, totalling around £20 worth of overcharges, we were never told of any additional fees, there was nothing mentioned regarding additional fees and I've now spent 2 weeks chasing BST to find out how to get that money back and I'm being ignored. We paid £310 for 2 x general admission tickets which is insanely overpriced as is considering you couldn't see the stage due to the VIP areas to then be overcharged is disgusting. Check your statements & Complain if you've been over charged. I'm reporting them to trading standards if I don't get a reply this week.

I don't know where to start. We paid a fortune for diamond VIP tickets, the description let us to believe this would be a special enclosure, it said we would have access to the ultimate bar with complimentary drinks, would be met at the gate by a host, with champagne, we would have close intimate views of this stage.... when in fact the truth was none of these.

The only benefit that we could see was that we had a dedicated diamond entrance but this let us into a rammed area, not even a place on the grass, huge queues for terrible food, and then when we went towards the stage the only thing we could see was the big screen. We were completely squeezed in like sardines, there was nowhere to move. It was a horrible horrible experience.

The worst thing was leaving when it was like a stampede as they corralled people through one small gate, the whole thing is an absolute scam and a disgrace.

PS Kylie was superb as always.

Very unfortunately the VIP experience did not meet our expectation this time.We have visited twice in previous years and purchased VIP tickets on both occasions and the experience has been excellent.
-our experience this time
-£1096.38 total purchase x 2 ultimate diamond vip tickets
-highly over subscribed
-very limited seating in the ultimate bar area,way too crowded for a VIP area
-the summer Garden way too busy,large queues for food and bars
-limited food choice in summer garden
-not the normal chilled out experience that we have had in the past
-Diamond viewing area absolutely rammed into a funnel shape due to the stage configuration
-Couldn't see the stage properly,side view,watched on screens.View of stage No good.
-unlikely to book this area again
-Not value for money this time,not even close
-very disappointed

We went to see Kylie Minogue in Hyde Park in Saturday 13th July 2024. We arrived after 15:00 although we were in the Gold Circle VIP hideaway and could have arrived at 13:00 an hour before general admission. We're so glad we didn't. We found the Hideaway area scruffy, no grass and nit enough seats for the amount of people in there. The queues for the bar weren't too bad not surprising as the drinks were so expensive. The food queue was long, food was expensive and only basic. The toilets were disgusting, there were attendants telling you when to go in but no one wiping down the water from the sinks that was all over the floor. The sinks were one side of the entrance door the hand drier the other, very impractical.
We paid the full price for our tickets only to meet people who had been offered £49 upgrades on their tickets to move firm GA to the golden circle. Who wouldn't take that. The golden circle is a huge area and not as described when buying your tickets, there's nothing golden about this area. We ended up in the left side of the stage so had very little view of Kylie especially when she was in the centre stage. We had the boom arm in our way of the stage view and Kylie only came across to our side of the stage once. We watched the concert on the big screen in front of us, an expensive night at the cinema with no popcorn!!!!!
Kylie was amazing with a fantastic voice, it was an emotional performance. We had really looked forward to this it was just a shame that the golden circle was so overcrowded.
When we left the venue it was difficuly to get out of the area, there are no taxis and no one to help with this.
We are still waiting for the merchandise we ordered in February, we hoped it would have arrived by now
This was our first and last visit to BST concerts, greed is definitely ahead of people and the overallbexperience. Our advice to anyone going, make sure you eat before going in, take your own water bottle it's the only thing that's free, don't expect to much. Be prepared to be pushed and shoved, expect long toilet queues with disgusting conditions. Take out a bank loan to afford the prices.

The hideaway & gold circle were over subscribed. There weren’t any seats and long queues for toilets, food & drinks. Not the VIP experience at all, there were not only less people outside of the hideaway but the queues were shorter. The gold circle was so tight even Kylie during the show stated “do you have enough room to dance you all look cramed”.

We went to the entrance to state our concerns and was sent to customer service who sent us to the box office who sent us back to customer service. Very poor customer service, given lip service and no real care. Given a QR code and told to complain to this.

Customer service told us that the VIP & gold circle had been over subscribed. Upgrades had been given for £10. At the box office near gate 20 the lady behind the desk denied this & said there weren’t anymore upgrades, until I pointed out the next desk along were giving gold circle wrist bands!

Been trying all week to complain to Ticketmaster as they have no phone number just a form to fill in and when I did receive a response it was:

Thanks for contacting AXS.

For event and venue information, the best thing is to check the venue website for the most up to date event details , timings and venue FAQs.
A total disgrace!!! Any suggestions to get help?

Absolutely horrible! I ordered two T-shirts for stray kids concert they were supposed to be with the tickets and cost 78pound yet not only they didn’t arrive at all, whoever I contacted they would just tell me to contact other places and so on and so on. Don’t ever buy any extras with the tickets no help whatsoever and can’t get it sorted

Kylie was fab, but wish she’d been on longer. Nearly 9pm then finish at 10.30pm. Went to Guns n Roses last year and they were on for 3 hours.
Anyway, drinks extortionate. £8.50 for a small can of pimms.
Toilets were pretty good.
Miles back from stage, couldn’t even see Kylie on the stage as so far away but I guess that is what you get for general admission. Thank good for big screens!
When has it been ok to smoke weed in venues? Maybe I sound old and miserable but I don’t want to smell that stench.
Security needs to sort itself out. At the end of the concert I went to go to the loo, said to my husband I’d meet him at a water dispenser after. It was so busy, people everywhere, it’s dark.
Went to loo, went to walk back to meet husband and security are stopping people going back that direction. Pushes me with his arm to block me. I said I have to meet my husband. He said no you need to exit. Sorry? Do you realise if I exit the venue with thousands of people, he won’t know where I am? We’ve no reception on our phones. We will lose each other? Could take hours to find each other again. No he refused to let me through. Two other ladies appeared saying they needed to get back to meet friends, same situation. He refused again blocking us. What an absolute jobsworth. He has women on their own, distressed, as we can’t get back to our friends etc and quite frankly not sure what we will do! Luckily we saw a gap next to another security guard and slipped through. Absolutely no need to treat us like that. Could have easily said go though. It wasn’t a problem but would have been a major problem if I hadn’t got back to my husband!

Treated like animals. I went to the Stevie Nicks concert on 12 July. She was fantastic but I didn’t see her once, except on large screens. The event was a total rip off. The greed displayed by BST was disgusting and as general admission ticket holders, we felt unwelcome, despite paying £120 each. The golden circle at the front was so big that we were pushed way down the field. It was impossible to see anything (and we weren’t at the back). They had built huge VIP boxes near the stage which blocked the view for thousands of people. Food and drink prices were extortionate. At the end of the night everyone was funnelled out of a small exit and they shut the paths to Marble Arch. People were treated like animals instead of adults. I’ve been to lots of Hyde Park concerts which were great before BST took over. Most open air concerts allow people to roam freely but not BST. I will never go to another BST concert.

Paid £350 for VIP gold circle, only to end up with diamond circle which cost less. No one directed us to the VIP area. Food prices were sky high. Security had no people skills and were very rude and arrogant not even searching properly! Shame we could not take stools o sit on as it was a long day. Still waiting for a t-shirt I purchased back in February.

Absolutely disgusted with the organisation of this event. Purchased golden circle tickets which were £250 each, got there nice and early to beat the queues. When they got us to queue in lines to walk to the stage, it was like a human drag race! People were pushing and shoving, I even saw a young lady get pushed over and she banged her head on the floor. During the beginning part of the festival we were getting pushed to the front against the railings, when we complained to the stewards because of our disabled friend was getting crushed, they didn't seem to care. We had no option but to push our way through the crowd to get to the back of the golden circle while getting pushed & sworn at. I don't know if anyone was seriously hurt during the festival, it wouldn't surprise if there was. I just don't understand the greed of the organisation, you can clearly tell that there was too many people in the area and the stewards didn't care. The Hillsborough disaster should of been a lesson to all big event organisers, it doesn't seem to be the case for this company, they put lives at risk for a few more quid. Never again will I go to a festival organised by this company, dreadful to the core.

the acts were phenomenal BUT some of the security were so disgustingly rude and did not want to do their jobs.
we were begging security to try and ask people to move back or do something, and one said “what, you want me to put out an announcement just so you can move a tiny bit? you’re fine. don’t be selfish. if you want to move go to the back. you’re not being crushed” as people were passing out left right and centre and we were begging for water and 2 other security guards kept shaking their heads at us..

“you’re not being crushed” as i was holding on to barricade and leaning back as far as i could just to create 1cm of space between me and the girl at barricade. “you’re not being crushed” as some security guards denied us water and we were screaming for other security to get us water cause we couldn’t breathe. “you’re not being crushed” as i was stood there crying cause i couldn’t breathe at all and they weren’t listening to me. “you’re not being crushed” as my sprained ankle repeatedly gave in from the pressure of trying to stand up while being pushed and shoved by everyone, which is now even worse than before i can hardly walk anymore.

i have all three security guards who were rude on video. i have their faces. the others were fantastic.
people were also being assaulted in the crowd, people started fights, started spitting and cussing at eachother..

i loved every act so so much, but this experience in the crowd has ruined standing at concerts for me, which has always been a regular thing, and i have been to festivals before. please work on your security. they shouldn’t only care when people are passed out on the floor.

Honestly it was just MADNESS how 20+ people had passed out and crushing was so so visible at barricade yet security stood there doing literally nothing, bst for straykids was so crowded because they prioritized selling tickets instead of actually trying to realistically calculate how many people could safely be in a STANDING venue, people were literally denied water from staff and security only cared about the people who passed out instead of trying to PREVENT passing out. It was so so dangerous like I'm just in shock bst got away with this 😭😭😭❓️❓️

Security didnt know where basic things like bins where, didnt know how to keep people safe in a gold circle, couldnt decide what orders to give out, let runners and rude people and also people who acted out of order stay front row. And everything was just badly organized. People got injured even before getting into the venue.

The artists were great but the venue is both unsafe and overcrowded. When we got into the venue our bags weren’t even checked so anyone could have smuggled in anything!! We got there early but even being close to the front we could not see anything as the screens were so low down and everyone was pushing to the front. Tall people were inconsiderate and pushing in front all the small people so nobody could see anything. One girl almost fainted next to us and towards the end everyone was pushing in so much we couldn’t move or even sit down. If you left to go toilet or for food then you’ll lose your spot completely so the whole time we were there we went to the toilet in the beginning and ended up not eating or drinking the whole day so that we did not have to go toilet. Everyone was pushing everyone without a care in the world and I don’t know how people can be so inconsiderate. It was nice to listen to the artists but I wish I could actually see them for which I’ve paid money to do so. Would never consider going to such an even again.

Went with friends to see Stevie Nicks on Friday 12th. Firstly, no real signage around Hyde park to tell you where to go. When we eventually found an entrance, we had speak nicely to the guy as our tickets, 5, which were bought together, were for 2 different entrance gates? he eventually let us all go in together. Then the bag search, we knew no drink or food was allowed, but one of the girls had a small bottle of perfume, which was taken off her and funnily enough not put in the big bin, but in a nice little tray!? where did that go?!!
We know food and drinks are expensive at venues, so we had a nice meal before we arrived. Thinking we would have a few drinks during the evening, Ha! £8.50 for a small (£3), tin of G&T and £50 for a "carafe" of cheap house wine, sorry but that is just extortion! Lastly, the two massive towers in the gold circle VIP area were so big, they blocked viewing of the stage for a huge part of the general admission, it was very disappointing. Thankfully we had a fairly good veiw of a screen, and Stevie was in great voice, but not even a glimpse of her on stage. One more thing, no food, drink or Perfume got past the bag search but there was plenty of drugs going on around us so they must be allowed !!

Stray kids were absolutely phenomenal but the security are an absolute joke. No crowd control… one guy was absolutely awful and had such a bad attitude!! So rude and not helpful to anyone. We were in diamond vip and it was so cramped that we saw three people faint (one wet herself) and three other people vomited. The security were shouting at the people at the front to move back but we had nowhere to go. It would have been easy for them to stop this dangerous situation…they needed to announce that everyone was to take a step back.. they did nothing except shout at the people at the front…. Who were being squished!!!!. We met a lot of lovely people but the overcrowding is ridiculous. Not that they care as people will still go. There is a tragedy waiting to happen at BST. It’s only a matter of time.