Brosa Arvostelua 

If I could give 0 stars for this review I WOULD!
Never in my life have a dealt with a more difficult company!
I am usually not one to write bad reviews but this company deserves one!
1. I made an order in the first week of January. The charcoal grey sofabed I wanted to order comes with a slip cover in 3 colours (not the colour I was after). If you buy the same sofa with the exact same slip cover but you buy the version that is not the sofa bed you can have it with the 4'th colour charcoal grey. Why couldn't I just order one in the slip colour preferred if they all have the same slip covers? A question I asked Brosa. They said I would have to buy an extra slip cover in the colour I preferred for $529. They said unfortunately they are unsure why it is done that way but if I wanted the charcoal grey sofabed I would need to purchase it in one colour and then purchase the charcoal grey slipcover. Then the sofa bed will arrive with two slipcovers. One in the colour I dont want and one in the colour I do. I gave up and thought it wasnt worth the hassle and I paid for the extra slip cover.
2. I was also informed that it would take months for my order to come and it wouldn't be ready until June/July. I thought that was fine as I was going overseas for work until June anyway and it would give me plenty of time to supply them with the correct address.
2. During the order process they requested a delivery address. I told Brosa that I did not have one yet as my house was just being built but I would have the address by the time the order was ready in June/July. They said it was fine and I should just enter a temporary address and they assured the item would not be delivered until they made contact with me to confirm a delivery date, time and location. I entered a temporary address which is actually a business address and was assured everything would be fine and I would be contacted.
3. I received an email mid-February to explain that my order had been delayed for up to 5 weeks due to stock issues. Again that was fine for me as I was in no hurry.
4. In April I received a notification from the courier to say that 1/3 of the order was being delivered... and to that temporary business address. I freaked out and made contact with Brosa and the courier immediately. It was too late. The slip cover had been delivered. The 2 couches remaining on the order were still not ready. I explained everything to Brosa and asked why they hadn't contacted me when they said they would. They apologised and assured me that my couches would not be delivered without me being contacted first.
3. In May I received another notification that both couches were on their way to the wrong address again. I again immediately made contact with Brosa and the courier to stop delivery. This time the couches were not delivered and were sent back to Brosa. I received a message from Brosa saying they would hold them out of good service for 3 months and then afterwards would charge me $50 a week to hold the items. I didn't feel like it was good service after they had stuffed it up twice but i thanked them and left it until i returned from overseas.
4. Upon my return I tried contacted Brosa and to no avail. I was getting sick of everything and decided to cancel one of the couches. I explained everything to Brosa and they apologised and were very helpful. They took notes and assured me Arvin (the guy who was dealing with my account) would contact me the next day to confirm the refund for one couch and do confirm a delivery date for the second one. I gave her am excellent review, thanked her and waited to hear from Arvin. I didn't hear from Arvin.
5. I contacted Arvin with everything previously discussed with the other Brosa representative and asked him to contact me back. I sent my bank details and the correct delivery address.
6. After still not hearing from him I contacted customer service again. They assured me Arvin would contact me soon.
7. Meanwhile the delivery company sent a 3rd delivery notification to the wrong address which I had to ammend.
8. Arvin replied and said he was cancelling both couches.I then sent him a response that was very clear and very succinct outlining everything again in one email. I had to make things as simple as I could because he was either not reading my emails and just taking guesses as to what I was after or he could not understand English well and I had to plain and simple.
9. I got a response this morning saying he would cancel 1 couch but that i would need to pay an additional delivery fee for the other and that I needed to prove I closed my previous bank account.
10. I called customer service to speak with a manager and got transferred me to Arvin who argued with me and refused to let me speak with a manager. Eventually he said it would take 3 days for a manger to get back to me and hung up.
I HAVE NOT BEEN ABLE TO GET MY SLIP COVER AND THE ISSUE REMAINS UNRESOLVED!!

From start to finish my experience with Brosa was amazing. Customer service get back to you very quickly. You get plenty of notifications on when tour order will be delivered, including real time tracking on the day. The drivers had to bring my couch up a lot of stairs and when I say alot I mean ALOT. There was no sign in their facial expressions that this was too much to ask, they even had smiles on their faces. Just amazing setvice

We recently purchased 2 dining chairs. They are great.
Easy to construct.
Delivery was prompt & streamlined.
In fact we loved the chairs so much we have another 2 on order.

Ordered two products in April after being reassured about the delivery option (told items could be brought just inside my door in a non-Metro city), and told items were available and it would take 5 weeks for delivery. It’s now July and I’m still waiting for the items I ordered. Communication from Brosa has been extremely poor. They have today promised delivery this week, however a few hours later I received a text message stating delivery would be in a few more weeks and they’ve provided a different delivery date in each text message. When you call you speak with staff in an international call centre who all read off the same script with promises things will be sorted out and to expect further correspondence, and nothing ever happens. I’m out of pocket. They have me hog tied; I can’t cancel the order because I’ll be charged a fee for returning it, I can’t afford to purchase another bed - I already spent $2000 on the items I ordered 14 weeks ago. As compensation I was offered store credit, but but how the hell could I consider buying something else from them after all this? All they do is take your money and lie. DON’T SHOP HERE! If I could give a MINUS 5 star review I would.

From the time we walked into the showroom in Sydney to the completion of the installation of our beds in QLD it was an absolute pleasure to deal with Brosa. Zoe in the showroom was just lovely and kept us updated on our order to the installation guys who were great.
The products that we ordered were exactly what we wanted and such a good quality. Would highly recommend Brosa.

My thanks to Brosa for such a positive experience in online shopping. The order was processed very quickly along with appropriate notification of each step in the process. The delivery was efficient, being notified of the day of arrival and a call from the delivery driver shortly before he reached our address.
Most of all I am so happy that the lovely chair is exactly as it appeared online.
I highly recommend this company.
Beryl Innes, Nundah, Qld

Great service, quality furniture, easy and friendly delivery.

The products assembled are exceptionally solid and pleasing to the eye. The bed frame construction was tricky as the adjoining parts according to their "lettering" did not match up and I thought the under support legs didn't fit correctly, from my perspective, so I left them off (I think they aren't correctly engineered - but maybe that's my error in assembly). There was also a delivery error where only 2 of the 3 matching ensemble arrived with a third item I did not order - this took 2 and half weeks to be rectified. The online staff are helpful, the delivery team are professional, punctual and polite and my feedback is one of being satisfied overall.

Superior quality of product fantastic prices and amazing assistance and during delivery and after. Can't fault Brosa did my research and they are top of the tree fully recommend you contact them they have a show room stylists that talk to you on the phone and offer white glove services which other companies do not which means Brosa will deliver set up and show you all the pleasures of your new lounge.

We had hesitation of buying furniture solely online being out of state. When all the pieces turned up and there was a few of them, furniture for half house to be exact. We were surprise by the quality of the furniture and we had great support from the Brosa team with tracking and deliveries. Off course some items were out of stock, but the turn up as scheduled.
Thanks again..

Brosa delivered the purchased goods well in advance of the scheduled date. They communicated regularly by email and kept us informed on how the order was progressing. Their call centre gave excellent customer service when we had some queries.

Absolutely love my Melody console tables. Beautifully made and make such a statement in my entrance hall. Brosa made contact with me the entire time before delivery and the day came for arrival and they were were there to the minute they said they would.

I recently reached out to the Brosa team re: a discount I missed out on. They were extremely prompt, helpful, flexible and understanding to my situation and honoured the discount. It was a huge help to myself personally going through some challenging times. Their customer service at time of purchase and follow up re: this situation was impeccable. I could not recommend them highly enough.

Awesome range of furniture and excellent customer service. They were so prompt with my queries and requests. Delivery was also very easy to organise and friendly. Overall a very positive experience and loving my couch.

Very happy with my furniture! Was delivered exactly as scheduled as well!

Started brightly when I bought a bed and bedhead. Without much trouble added two bedside tables the next day (post initial order).

Delivery ended in disaster when the bedhead didn’t fit through the door of my bedroom. It’s 3m long and there’s no warning about access issues.

Before I got a chance to think about the implications, the delivery men were off. Leaving the bedhead outside the house. Brilliant.

Had to wait until my girlfriend got home before I actually got it in the house.

Now after 16 days and an immediate request to exchange the headboard there’s still no resolution. This should be a simple resolution with the delivery men picking up the old and dropping off the new.

The returns form states 24 hours resolution.

Completely inept support function and after 9-10 emails with the last 3 unanswered I’m forced to write this review.

I’ve had the enormous 3 metre headboard occupying my small kitchen for too long.

Beware, once they’ve got your money, they’ll head for the hills and leave their toddler to manage your order.

A great experience and great product. The ordering and payment process was easy. I bought this couch online without seeing it but was really happy to find it was just as beautiful as on the website. The delivery was really quick and I was kept up to date with delivery times. Would recommend!

TEXT MESSAGE - 6/6/22 9:11am :
Hi Peter J…
It's Michelle from Brosa. Your delivery/collection window for tomorrow (07/06) will be between 8 am to 12 pm We'll send you a tracking link to give a more precise time once deliveries start. See you soon! Delivery by Brosa.
03 8001 6031
I organised my morning from 8am to 12pm - I called the team at 1pm this afternoon and spoke with Israel, who informed me the delivery time was now between 3:30PM to 4:30PM… say what? I could not go to my job this afternoon, and had to cancel my afternoon work shift.
I was on the phone with Israel, first then transferred to another person called Geiua; one hour exactly and Geiua’s manager: Ada was ‘in a meeting’ and was unable/unwilling(?) to speak with me.

We paid for the ‘white-glove’ service. I lost my afternoon work shift, and income, this afternoon.

We paid for a service we did not receive at the time BROSA set for our delivery, in good faith, I rescheduled my work-shifts.

…your own words… here ➡️

“…With exceptional customer experiences at the heart of everything we do, we seek to constantly design and deliver in ways that build trust, integrity and loyalty with the Brosa brand. This is where our incredible team comes into play…”
Peter J