Brookhavenlaw Arvostelua 

My customer service representative was amazing. She was attentive, answered all of my questions, ensured I fully understand how to navigate the client portal, and assisted me with the next action to complete regarding my solution process. She was also very knowledgeable and professional.

The representative had amazing patience with an elderly person. He answered all of my questions and he remained patient until I had no more questions.

I’m very satisfied I would recommend better communication regarding any updates of your status of the accounts

Everything! I thought this was a fantastic company; however, my thoughts and feelings changed due to a terrible experience with a gentleman who negotiated an offer for one of my credit cards. I also don't understand how I assigned all of my credit cards to Brookhaven and yet, I am still having the worst experience. I feel like this entire thing was a bad idea.

Consistent and as promised.

I cannot say my experience with Brookhaven law has been a good one. I started off excited to begin this program with them, to get my credit back on track, but I have found myself contacting them in situations where I feel they should’ve been the ones reaching out to me. When they do reach out to you, they reach out during work hours when I am unable to answer the phone, so I call back as soon as I get off work but suddenly nobody is available to answer the phone. I have emailed multiple times and received no responses. I now have two late payments on my credit for an account that is with Brookhaven. When I called to inquire about this, I felt dismissed and was told it was my job to sort it out, which is contrary to what I was initially told when I signed up for this program, which is once these debts went into consolidation with them, all communication had to go through Brookhaven law.
I honestly feel there are better companies out there that can do the same job so my advice to you is to do your research and find someone else.

Keeping me abreast of when my creditors want to settle with any offers and also keeping records of credit cards paid off.

Gets the job done and they have good support.

Brookhaven helped get me on track. They take your debt and work with creditors for a smooth result. Thank you to all

Customer service

Great fast acting and resolution

They really know how to take care of my concerns. Very professional & caring

Took them forever to settle and when I called to change bank accounts they screwed that up therefore causing me to be late on a payment and they have to renegotiate again even though I tried to pay bye my bank card they could not accept my payment

I got on board with the company due to serious medical condition . I had brain surgery and needed their help to manger my creditor. Several creditor was taken off because they were not eligible. They were high . Now another creditor with a high balance they came back to me and explain a higher repayment plan and paying that creditor more money over time with me putting down a large amount of money over many thousands of dollars. What the %#*%#*. I’m not happy at all with coming out of a kidney surgery a week ago and hearing this. I just cried and hung up I couldn’t discuss the matter at this time. I will give an update on this review soon. My sister had just had two heart attack right before I took Brookhaven law firm.

No more concerns when in not present in my home.

Our experience with Brookhaven Law was extremely disappointing from start to finish. We repeatedly received conflicting information from different staff members, dealt with poor communication and little to no follow-up, and at times were spoken to in a way that felt rude and dismissive.

We paid off our debt more than a year ahead of schedule, yet we are still waiting for clear answers about how much Brookhaven charged us, why money is still sitting in our escrow account, and when those remaining funds will be returned to us.

For a program dealing with something as serious as debt consolidation, the lack of transparency and communication was unacceptable. At several points, the experience was so disorganized that we genuinely questioned whether the program was being handled legitimately and professionally.

Paying everything off early should have made the process easier, not left us chasing basic answers about our own money. I would not recommend Brookhaven Law based on our experience.

Got my monthly payments lower and made things a lot easier and saving money

Excellent customer service

I get instant answers to the questions I send. I believe they are taking good care of me under these circumstances.