No compassion when your fur baby is dying
Long-time client. Lost my cat today. Read this before you need them in a crisis.
We've trusted Brighton-Eggert with a dog and three cats for years. The doctors are genuinely excellent — no complaints there. But when my cat was actively dying and I desperately needed an appointment, they had nothing and sent me to urgent care or emergency care. The urgent care vet was limited in what he could do without my cat's full medical history and test results. Only Brighton-Eggert had it. Comprehensive blood work for the last few years, every 4-6 months. And also the result of the echocardiogram.
When your fur baby is dying, you need compassion — and that's exactly what was missing. A truly compassionate practice shows up for you in the worst moments. This wasn't that.
The problems don't stop there. They've also stopped sending prescriptions to third-party pharmacies, a move that forces you to use their in-house pharmacy. They're not in the business of putting your pet first; they're in the business of protecting their revenue streams.
Other reviews tell the same story: great vets, but a lack of compassion when you truly need them. If your pet is healthy, they're fine. But if you're facing a crisis, you may find that the compassion and continuity of care you're paying premium prices for simply isn't there.
Premium pricing should come with premium support, at least compassionate support, when it matters most. It didn't for us.
The doctors are genuinely excellent. But management has lost its way. Read the owner's responses to negative reviews and judge for yourself.
We gave them our loyalty and our money without hesitation. What we needed in return was compassion. We didn't get it.