Boxfit UK Arvostelua 131

Ordered Rival P4P Guerrero lace gloves in 16oz black/yellow. Initially received the wrong product (velcro version). To their credit, Boxfit arranged collection quickly and shipped a replacement promptly.

Unfortunately the replacement was also incorrect - this time an entirely different and cheaper variant the SFH Guerrero model. I was later informed there had been an operational issue with warehouse locations being incorrectly numbered, which resulted in the wrong item being picked. By this time the product was now out of stock and not available for purchase via Boxfit or the UK stockists. An offer to refund the difference in price was made and keep the SFH model, but I opted to refund as this was not the product I had wanted.

Customer service staff were polite and responsive throughout, and I appreciate the transparency when explaining the issue. However, for a >£250 premium boxing glove purchase, receiving the wrong product twice - and ultimately being unable to fulfil the original order - was disappointing.

One additional frustration from a customer perspective was the lack of a direct contact route to the online orders team. The phone line states communication to the Web Order team has to be conducted via email, but when working through resolving this issue communication was instead routed through the showroom initially before being transferred to the web store team, which added friction and slowed the process; just having a phone number to the web store team would make resolving these issues simpler for the customer.

It’s a shame, as the company appears well reviewed online and the staff themselves were courteous and keen to help, but the lack of attention to detail on two separate dispatches would make me hesitant to place another high-value order in future, especially if under any time pressure.

Highly recommend Boxfit, great quality & their customer service is just amazing, the best company to deal with. Always so helpful & so quick to respond to any query’s.

Short notice fight, worked with Drei everything was clear and transparent and did a better job than I thought on the shorts would recommend to everyone who needs boxing custom shorts.

Have ordered before so know that my items be of good quality for my local boxing club good service no problems at all

fantastic service, and friendly staff, I run a busy kickboxing club and i only use quality training equipment, I have no worries ordering and using Boxfit equipment.

Incredible customer support. I accidentally ordered the wrong size glove, I contacted customer services and they promptly replied and went the extra mile to ensure my exchange was completed to get me the correct pair only 2 days later. They even threw in a free gift for my own mistake. I will only use boxfit uk from now on and highly recommend to anyone interested in boxing.

God service -hurtig levering

I ordered two customised team tracksuits not realising the delivery timeline. I contacted boxfit to ask if the order could be made available for two weeks after it was placed. They kept me up-to-date throughout the whole process and managed to get it delivered on time. Two happy boys so thank you very much.

Big thank you to Andrei, helping me get some last minute orders in ready for the box cup this weekend.
Definitely recommend
Aamir from wolves den👊🏽

Gear is as expected, response time for communication was fast and concise.

I ordered too late before my fight thankfully they had my size in stock already and quickly responded to my emails and dispatched them quickly for me so that my shorts would arrive in time

Very good and speedy email service and good customer service with really good boxing gear

There was a small issue with the delivery but boxfit were quite helpful and understanding and as soon as they realised they sent the parcel out next day, the lady on the phone was really helpful too, thanks

Have ordered numerous times from boxfit uk as my son bixers and he loves there clothes , extremely amazing service, always happy to help and very prompt with reply’s . Thankyou so much highly recommended

Special thanks to Andrei. Wicked service. All the way from Peterborough.

From Australia 🇦🇺 I have used Andrei Nico from BXF studio for a few of my fight night kits and corner team outfits now. His work is impeccable and I am very happy with the attention to detail and quality of effort for my fight kits. Andrei has gone above and beyond to ensure my ideas come to life and I look forward to continuing working with him. The lead time from the UK to Australia has never been an issue. Shout out to Boxfit UK for providing such great quality merchandise. Thank you 🙏🏽

Great customer service

I've bought a couple of things from Boxfit now and they've always been extremely helpful and fast in responding to any questions. Highly recommend getting your boxing gear from them.

Had to get x2 vests short notice, Andrei sorted it. Thanks mate 👍

Went up to boxfit from wales to get my kit designed by Drei and never have I met such a helpful person in all my life. Patient with my preferences and was all around a class guy to work with. Thank you my brother, never disappoints. Awesome kit was designed.

Great service, big thanks to Andrei super efficient and great work