BOOM mobile wrote the book on how to…
BOOM mobile wrote the book on how to instantly change a long time, loyal customer to one locating a new provider the day my service was renewed. I didn't care about losing the money, I just wanted out.
So I had been a customer with boom for at least 5 years, though probably quite a bit longer. Service had been fine. I used Verizon and never had any worse signal than people on any other Verizon network. I occasionally had a couple hiccups in service but that usually steamed to be running out of data. I would renew my plan but it wouldn't always reactivate. Whatever, it still kind of falls back on me.
Fast forward to early 2024. My autopay randomly was declined. No issues with any other services using said account. I manually re-enter everything, payment is successful. The next month, it fails again. I fight this for 4 months until it's finally "resolved" but I was already beginning to ponder if I should jump ship.
December 2024 roles around and I realize I'm low on data. My renewal date was in a couple days but I need my phone, data and tethering for my job. I try to renew my plan...my card is declined... I reach out to support and I'm told I must re-enter my card each year. It's been less than a year since I updated it but whatever. Payment goes through, I'm good to go. Now's when the fun really starts...
They day after Christmas, I realize I had an unread text. I look and it's a "Thanks for your payment!" from BOOM. Yup, they charged me on my original renewal date. I instantly call them and am told it'll be escalated and they'll call me back. Within minutes of getting off the phone, ANOTHER charge comes through. Needless to say, I'm furious at this point.
I will say the people, especially the 2nd person I spoke with genuinely sounded concerned and wanted to find a resolution. My money was refunded quickly but the damage has already been done. Since I wanted a new number anyway, I'm overlapping service until my final plan runs out.
