bluucarrental.com Arvostelua 

Beware! This company is acting in bad faith.
Unauthorized charges and misleading conduct at Cape Town Branch - Booking Reference D014693382
To whom it may concern,
I am writing to formally lodge a complaint regarding a severe pricing discrepancy and misleading conduct during my car rental at the Cape Town branch. I made a reservation through DiscoverCars.com for a total estimated price of ZAR 2,589.00.
However, upon arriving at the counter, the agent processed a final charge of ZAR 5,199.00 on my credit card—effectively doubling the agreed price. I was presented with a printed contract and led to believe that the signature was a standard procedure to validate the pre-existing DiscoverCars voucher.
At no point was it disclosed to me that additional optional insurances or extra fees were being added to my contract, nor did I give verbal consent for any upgrades. This constitutes a clear violation of fair consumer practices (Consumer Protection Act) through non-disclosure and misleading bundling of services.
I demand a review of this rental agreement and a refund of the unauthorized difference of ZAR 2,610.00. charges and misleading conduct at Cape Town Branch - Booking Reference D014693382
To whom it may concern,
I am writing to formally lodge a complaint regarding a severe pricing discrepancy and misleading conduct during my car rental at the Cape Town branch. I made a reservation through DiscoverCars.com for a total estimated price of ZAR 2,589.00.
However, upon arriving at the counter, the agent processed a final charge of ZAR 5,199.00 on my credit card—effectively doubling the agreed price. I was presented with a printed contract and led to believe that the signature was a standard procedure to validate the pre-existing DiscoverCars voucher.
At no point was it disclosed to me that additional optional insurances or extra fees were being added to my contract, nor did I give verbal consent for any upgrades. This constitutes a clear violation of fair consumer practices (Consumer Protection Act) through non-disclosure and misleading bundling of services.
I demand a review of this rental agreement and a refund of the unauthorized difference of ZAR 2,610.00.

Top notch service and great value for money.

Very nice service, car was value for money, we had a good experience

Friendly staff, car worked well, no issues, lovely holiday.

Total scam - charged me $148, admitted it was bogus, but claimed it couldn’t do anything to reverse it because of “international banking regulations.” Then 2 months after the rental, sent me an invoice for $350 — “while you’re not liable for any damage, you need to pay the administration claim fee.” $350? That’s far more than the repair for the minor damage would’ve cost. This company is a total scam, unreliable and offensive. Use another company. I’ve rented cars in South Africa many times, and will never use them again. I should’ve followed the advice of other reviewers and not have rented from them at all. But never again. I’d give less than 1 star if I could

The lady who helped me, upon returning the car said the was a dent on the car which was not ticked during inspection. When you collect the car they squeeze it between others so that the inspection is not really visible. She forced me to fill an incident report

Hidden charges and lack of professionalism
We are SA expats. We used Bluu in Stellenbosch during our visit last year and received good service. This year we decided to use them again, however, we have been thoroughly disappointed.

Our handover at the Stellenbosch branch was good; the staff as per last year were professional and efficient. However, we had booked a Toyota Corolla and were provided with a very basic KIA instead - quite a far cry from the Toyota. Last year we had a VW Polo Sedan which we were very happy with. The Kia was not value for money. The front passenger seat upholstery was also stained.

When it came to returning the car, we arrived at the depot only to find a hand written note on the door to say that it was closed and to park the car off at a local garage in one of the parking bays. Not being able to do a proper handover and walk around felt very uncomfortable to us. As the office were expecting the car to have been returned on this date, it would have been appropriate to notify us in the change in drop off location via email, sms or phone call.

As others have mentioned we were also scammed with being charged for extra fuel despite ensuring the tank was full on return. They advice me that this is "standard policy". I have questioned the need to refuel the tank upon return if they are going to charge you for checking it and topping it up anyway.

We have also had to raise a discrepancy with them regarding a difference in their "Additional Driver charge" - our charge was different to the original quote and contract we had agreed to. Coralee in their business support department was not compassionate about this, and simply forwarded our signed contract in which the fee had been amended in small print.

I would warn others against hiring from Bluu in light of their hidden charges and lack of professionalism.

Bluu Car Rental is a scam. They give low quotes to later come and charge high extra charges when you return the vechile. I got a very good quote from from them. No documents were handed to me as proof. I signed a one page to say I'll be responsible for damages. At the returning of the clean and full tank vechile, I was whasapp that i owe them R2969 for over use of kilos and that they used my deposit of R6000 to cover some of it. I was in total shock as I was not informed about kilos on my enquiry of my trip from Kimberley to Port Elizabeth and back. They withheld crucial information as they will use it later to keep your deposit. I immediately lodge a complaint and pray that I'll get my deposit back. I will never rent a from them again.

While standing still at a traffic light a car rammed into us from behind. Totally not our fault, however Bluu Car Rental still claimed a huge sum of fees on our card. 'Assessor’s Fee' , 'Claim Administration Fee' , 'Handling Fee'. Multiple hunderd euro's of fees for an accident which we had no infuence in.

We rented a Toyota Corolla but were allocated a Changan Alsvin 1.4L, which is a heap of rubbish compared to the Toyota. The fuel tank was not at completely full, as indicated by the driving range based on current fuel level. When we returned the car, I asked for directions to the nearest fuel station and a staff member volunteered to accompany me (assuring me there would be no extra charge, as he was on a break). I filled the car to the point where the fuel was visible in the filler pipe, then drove 500 metres back to the drop-off point. I have now been charged an additional 198.75 rand for 5.76 litres of fuel, plus a fee. From my reading of other reviews, this is clearly a scam perpetrated on all customers. They know the customer has returned home and cannot possibly contest the additional charge. They have refused to respond to my four emails. These people are rip-off merchants and should be avoided.

Vehicle Pick-up (Delivery): Bluu Car Rental stated the vehicle was delivered with a "full" tank. However, vehicle dashboard telemetry immediately recorded a maximum driving range of 572 km.

Vehicle Top-up (Return): Immediately before returning the vehicle to the airport drop-off zone, I stopped at the nearest fuel station. The station attendant filled the tank until it reached maximum capacity and could physically not hold another drop.

Vehicle Drop-off (Return): Directly after filling up, I drove to the airport and photographed the dashboard. The telemetry recorded a maximum driving range of 688 km.

When I arrived home I received an invoice stating the tank was not full at drop-off. They charged 9 extra liters of fuel and a fee for not returning it completely full.

The 116-kilometer telemetry discrepancy mathematically proves that the tank was not full when I received it.

I send photographs of the dashboard telemetry confronting them with their questionable business practices. They simply stated that: "we are unfortunately not able to accept the fuel level indicator on the dashboard as definitive proof that the vehicle is full".

Stay away!! Charged me R2500 for scratch at bottom of the car less then 1cm from potholes. Also been waiting for 4months for them to return deposit of £500 despite numerous attempts. They promise to look into it and call back and never do

The company does not want to pay back my deposit!!! Tried many times at the George Branch where we rent the vehicle without any success. It has been more than a week, and all they are saying is that they will refund the money, but nothing is coming off it. I phoned their head office and they said it is going to take another 48 hours before the money will be released.

I hired a car at Capetown Airport on 11 November 2025. I was told that they needed a Rand 12,500 deposit (£544 Sterling). This authorisation was taken off my debit card (HSBC). This was due to be returned on 18th December. This never happened. This was booked through Booking.Com. Be very careful. They also told me that they could not release the authorisation as it was a "bank to bank" issue and that their bank, First National Bank (used to be Barclays Bank) was not able to approve the refund. To date they refuse to return the deposit and I am now £544 out of pocket. This is a scam and a fraudulent act. Threat of legal action does nothing. I have been well and truly conned by Bluu Car Hire and Booking.Com seem unable to get this resolved.

We hired a car via CarJet from Bluu Rental at OR Tambo and were cheated out of €350. We had already paid for the platinum insurance through CarJet and although we told the person this, she said that we cannot take the car unless we sign a specific insurance document and pay a higher deposit amount than what was agreed upon with CarJet. When my account was charged with a much higher than expected amount, we queried this and were told we had agreed to pay for Bluu Rental’s insurance and refuelling although it was not necessary and we returned the car fully refuelled. This is completely unethical and an abhorrent way of doing business. They are not trustworthy and we will never use them again.

I was scammed by this party. They don’t return your deposit and pretend the issue is with your bank. Very frustrating. I’m going to take legal action against them. They also stopped responding to me.

My car reservation at OR Tambo Airport was booked well in advance and there was just one other customer in front of me when BLUU office opened at 6am. Three members of staff were on duty and all 3 ignored me for a full 30 MINUTES. I emphasise; THREE MEMBERS OF STAFF AND ONLY TWO CUSTOMERS. This means there were more staff than customers but they just let me stand around and ignored me.
When they eventually decided to acknowledge my presence they started to argue with me that their ignoring me was all my fault!! I was utterly shocked at such disgraceful, non-existent customer service. I have NEVER been treated so abysmally by any service provider, ever.

We were genuinely happy with the car and service, but got scammed upon return. We had filled up the car at OR Tambo airport (Engen Skystop) before returning, so were surprised to see the bill included a ZAR 200 refuel fee. When asking for clarification, they told me to show all receipts from the trip so they could calculate how much fuel we had used. I mean, who is keeping all receipts from a week-long trip? I am reading here that others experienced similar issues. Don't use this company. Their practices are unfortunately unfair.

Be ready to be scammed. Hired the car, the pre delivery inspection did not note all the damages to the car, particularly the rims and tyres. No paperwork was given to us, very pour. On dropping the car off the person who inspect the car went straight to two particularly rims and wheels. Noted them as damaged and new damage, apparently required replacement rims. The damage was very minor and was not from us, could be polished out. Got me to sign paperwork stating the car was full of fuel then added a note about rim damage. At drop off the rims /tyres to the right hand side we’re not even looked at. It was nearly like this was going to happen and was pre organised. Very little notice taken to the rest of the car. The car actually had rust damage to the front of the bonnet. Refused to give me the falsified documents back.. Aggressive and very poor attitude at Cape Town drop off. This appears to be normal behaviour for this company. Couple next to us went through a similar thing with a very minor scratch to their car. They then appear to hit the insurance companies up for the damage as we had a no excess policy. Getting extra cash one way or another. Ruined our South African part of our trip as it was the last thing we did. Deceitful and shameful. Zero stars, stay clear.

STAY AWAY! I REPEAT STAY AWAY. This is a scam. Bluu Car Rental is a scam. I was charged hundreds of pounds for a bumper scratch which I did not know about few days after returning the car. Loads of hidden fees that they charge. Unexplained fees that they took out of my credit card. Pure SCAM!!