I went into the shop looking for a light weight rain jacket, and Elizabeth was very helpful and friendly in helping me to make a choice. I fully recommend this shop for its range of stock and quality... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Was served by Andrew (aka the shoe whisperer!). He listened to my requirements. Found an ideal boot for me. Loving my new boots - would highly recommend Blacks shoe department. Highly knowledgeable an... Näytä lisää
Yritys on vastannut
I ordered pair of walking shoes for a birthday present I paid extra for next day service never arrived then got text the following day from DPD for deliver we had issues at hub (really don’t know how... Näytä lisää
Yritys on vastannut
I had a problem with an order …. I didn’t seem to get very far along the resolution line when I phone up the customer service department. That’s another story…. Anyway…. So I phone up the Glasgow stor... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Ulkoiluvaatteiden ja ‑välineiden kauppa
- Ulkoilu- ja urheiluvaatekauppa
- Laukku- ja matkatavaraliike
- Retkeilyliike
- Juoksukauppa
- Kenkäkauppa
Tietoja yrityksestä Blacks - Glasgow
Yrityksen kirjoittama
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Yhteystiedot
Unit 4&5, 167 Argyle Street, G2 8BU, Glasgow, Yhdistynyt kuningaskunta
- 01414 041190
4,9
Erinomainen
618 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Rachel argyle Street branch was…
Rachel argyle Street branch was outstanding
28. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Glasgow
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Salesperson knew just by looking at my…
Salesperson knew just by looking at my shoes what length of shoe laces I needed. Changed them out in the store and walked away a new man!
23. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Glasgow
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Great OS map selection
We got all the maps we needed for our upcoming trip. Thanks to Rachel & team
22. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Glasgow
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
The shop was well stocked with exactly…
The shop was well stocked with exactly what I needed. Layla was very friendly and helped me choose the right size gas bottle.
22. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Glasgow
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Perfect Berghaus jacket
Perfect Berghaus jacket, large size my husband was delighted with the comfort and pocket access, very good quality, delivered as stated within a couple of days Thank You
19. syyskuuta 2024
Vastaus yritykseltä Blacks - Glasgow
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Helpful Staff
Really helpful, friendly staff, Andrew and Aaron helped me with footwear and clothing and were both great. Good sale on.
15. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Glasgow
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Would like to thank Fran & Dan from…
Would like to thank Fran & Dan from BLACKS in Argyll st for their great service' couldn't be happier! , the staff at this store are a credit to their company' Got my self a new Berghaus jacket and boots and was very pleased with my whole experience at this store, will definitely be going back to Blacks Argyll street.
2. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Glasgow
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Rachel was prompt in showing me to the…
Rachel was prompt in showing me to the fitting room, so I check the sizing of some waterproof over trousers. Polite and helpful, she completed the purchase for me.
8. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Glasgow
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Great staff and sale
Rachel was super helpful, left super happy with our purchase. Great Sale selection too
6. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Glasgow
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Excellent service from Dan…
Today I went into the new huge Go Outdoors Superstore in York. I was served by Dan. He is on short term loan from this Glasgow store. He was exceptionally helpful, patient and knowledgeable. I am confident his opinion is completely honest and will enable me to make an informed choice.
Thank you Dan. You are a major asset to the company. Sheila
If you are served
5. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Glasgow
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Andrew was brilliant
Andrew was brilliant. We were looking for a new set of walking boots for my wife. He was super helpful very knowledgeable. Avery good experience.
26. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Glasgow
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Daniel was a credit to your store he…
Daniel was a credit to your store he was very polite, helpful and patient he assisted me with my purchase of waterproof shoes.
24. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Glasgow
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Rachel gave me amazing support in…
Rachel gave me amazing support in choosing the best shoes for climbing Ben Nevis. I highly recommend the shop and the service.
20. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Glasgow
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Exemplary customer service
The customer service at Blacks is exemplary. We had a recent unfortunate experience with a tent which was faulty when purchased. Their online team were fast to respond, understood our situation and gave clear, accurate advice on how to resolve the situation. We also attended in person at a store where again the customer service was exemplary with the in-store team going above and beyond to help resolve the issue. The team really did turn a problem into a positive experience.
9. elokuuta 2024
Vastaus yritykseltä Blacks - Glasgow
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Friendly and really helpful staff member
Looking for cadet boots for my daughter everywhere and thought I’d check in Blacks just incase. I approached a member of staff called Layla and she was so helpful. She showed me the options and with her experience of being a cadet herself she gave us advice on picking the right pair.
Highly recommend and the boots were great value for money also.
17. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Glasgow
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Went into Blacks to look at boots on a…
Went into Blacks to look at boots on a visit to Glasgow. Rachel was very helpful indeed, she couldn’t do enough for me. The price was excellent. I hope I have many years walking in my new boots. Thanks for help. Joan, Wirral.😊
17. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Glasgow
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Professional and courteous
A very professional, courteous, friendly and informative service by Rachel.
17. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Glasgow
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Molly and Holly were superb in their…
Molly and Holly were superb in their knowledge of clothing for the outdoors. They were also very personable and offered great alternatives for our upcoming bicycle trip across Scotland.
15. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Glasgow
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Blacks Customer Care Team
Excellent customer service from top…
Excellent customer service from top floor Dan yesterday,made a nice change,enjoyed the experience
14. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Glasgow
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Enjoyable shopping experience
Staff were on hand to assist and staff member Dan PM was pleasant and informative at checkout ,I remembered Dan from a previous visit to this store where he was equally as pleasant and informative and a credit to the Blacks name . THANKS 👍
10. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Glasgow
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
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