Left Dundee 7am 23rd February from bus station two nice drivers Clarke and Willie crossed Tay bridge Kirkcaldy across Queensferry bridge last pick up Hamilton then Gretna for 45 minutes arrive royal S... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Total rip off. Arrived to room with work men on scaffold outside window, not been made aware off work being done only booked 2 weeks previously. Room changed. Barman decanted drink from one glass to a... Näytä lisää
We did not stay at the Royal Alexandra Hotel, after checking in and finding our room, we found it to be dirty, beds need upgrading, ensuite shower inadequate, and bedroom not big enough to swing a... Näytä lisää
Yritys on vastannut
hello Blackpool promotions re Ruskin hotel now royal ruskin hotel. Is it true that you no longer have the lease however dorector Tony has bought ot. Rumours going about that Blackpool promotions ha... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Blackpool Promotions offer great package holidays to Blackpool. We began over thirty years ago to provide a specialist holiday service for people wanting a short break in Britain’s most famous holiday resort. We offer a full package holiday including coach travel and we also offer selfdrive options. As well as our five Blackpool Hotels, we also send our guests to many other superb Blackpool Hotels across Blalckpool.
Yhteystiedot
Suite 51 First Floor, Central Chambers, 93 Hope Street, Glasgow, G2 6LD, G2 6LD, Glasgow, Yhdistynyt kuningaskunta
- 0141 221 8739
- hello@blackpoolpromotions.com
- www.blackpoolpromotions.com
2,2
Välttävä
905 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good location
Good location. Entertainment in the evening good. Staff good.
The hotel could do with a lick or even a couple of licks of paint !
Quite noisy in our rooms in the evening until the entertainment finished, but then people chatting outside until the early hours kept us awake every night ! Rooms small but nicely furnished and comfortable. Breakfast good and efficient pleasant waiting on staff. Drinks in the bar very reasonable.
11. syyskuuta 2018
Oma-aloitteinen arvostelu
Room very very small and damp
Room very very small and damp.
Not the cleanest and only stayed the one night.
I was also told there was free parking but this was not the case . Had to walk about a mile with the luggage.
10. syyskuuta 2018
Oma-aloitteinen arvostelu
Very happy with hotel services
Very happy with hotel services, very friendly staff, room very nice,beds extremely comfortable, would book again.
10. syyskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Ian,
Thank you so much for the great 5 star review!
We are so happy you had a great time on holiday with us and that you found the hotel, service and room to be of excellent standard.
Please come and visit us again in the future, all the very best and thank you once again for your review
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Lovely hotel with brilliant staff
Lovely hotel with brilliant staff. Good rooms with clean modern bathrooms. The carpet was a little warn but overall very happy with room. You can hear people in the corridor when they return from a night out maybe nice to try and drain out the sound somehow.
10. syyskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Brett,
Thank you for your fantastic review.
We are so happy that your holiday was made enjoyable by the lovely friendly staff and fabulous rooms.
In regards to your room - we thank you for bringing matters to our attention re the carpet - this has since been passed onto our maintenance team for investigation.
We are sorry you encountered a little noise from other guests throughout the night, we do have a porter on duty each night - should you have kindly made the team aware of the slight noise issues - staff would have kindly spoken with the offending parties to ask if they could keep noise levels to a minimum.
We hope you will return again in the future, thank you once again for your great feedback,
best wishes from the staff and management
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Really enjoyed our stay at the Royal…
Really enjoyed our stay at the Royal Seabank. Staff are 1st class, and so helpful. Hope to be back soon.
10. syyskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Henry,
Many thanks for the excellent review, we are so happy you had such a fabulous holiday at the Royal Seabank and that you found our staff to be extremely welcoming.
We will look forward to seeing you again in the near future,
All the very best
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
The hotel was spotless clean BUT!!!
The hotel was spotless clean and the beds were clean and comfortable. I asked for a room large enough for two disabled OAPs to move around but the room was pretty small. The en suite was spotles, we had no complaints. The staff were all very smart and very pleasant, they were on hand to do whatever you asked of them.
If we have a complaint it would be concerning the meals, they were ok but weren't home cooked, very disapointing. It's the only thing that I would say let it down.
We probably will go back but it will only be for bed and breakfast.
THANKS TO ALL FOR THE COURTESY AND ASSISTANCE.
10. syyskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Moira,
Many thanks for taking the time to leave such a great review,
We are thrilled you had a wonderful holiday.
In regards to your room - although our team will always try their best to accommodate and fulfil any requests made at the time of booking - unfortunately requests are not guaranteed. We are however pleased that you did find the room to be very clean with good facilities.
Thank you for the very kind comments on the friendly helpful staff at the hotel. We are very happy you were well looked after by the team.
In reference to the food - we do usually receive excellent feedback on the wonderful standard of food and service delivered so it saddens us to receive negative comments. All of the food is cooked fresh onsite using fresh ingredients. Should you kindly notify serving staff at the time of your dissatisfaction during dinner, other more suitable dishes / replacements would be arranged immediately.
Once again we do thank you for your review, it is great you would return to us again in the future,
All the very best from the team
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Had a great stay no negatives to share…
Had a great stay no negatives to share look forward to the next time and all the improvements
9. syyskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Jeanette,
Thank you so much for the great review.
We are so pleased to hear you had a wonderful holiday experience and we will look forward to welcoming you on a future break with ourselves,
All the very best from the team
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Great stay in Royal Carlton Hotel
Stayed in Royal Carlton Hotel and was great. Room was not huge but had lots of storage, and great sea view. Fans in all rooms was a great benefit as it was actually warm in Blackpool! Buffet breakfast was a bonus with a vegetarian and fussy teenagers, but how to get the tea and coffee should be a bit more obvious for newcomers. Entertainment was great even though bingo was cancelled due to everyone enjoying the weather and concerts that weekend. Very reasonable priced bar with Starbucks drinks also. Great central location, reception staff extremely helpful, bar staff very friendly and rooms cleaned daily. Sea view outside windows could do with a clean and outside music a touch too loud. Take the card you payed with. No wifi in rooms. Other than that can't fault our stay. Well done Carlton, you made our holiday.
8. syyskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear T Robson,
Thank you so much for the lovely 5 star review,
We are delighted you had a great holiday at the Royal Carlton and it's brilliant to hear you found your room to be of excellent standard with great facilities, Guest WIFI is only offered in the bar area at present however we do have plans to roll this out to guest bedrooms in the future.
Thank you for the feedback on our buffet breakfast - we are very pleased you enjoyed.
In reference to the entertainment - it's wonderful you got to see some of the excellent live cabaret on offer at the hotel, bingo is on a night by night basis i'm afraid due to guest demand however it's really great you enjoyed the entertainment and that you found our bar prices to be very reasonable.
Thank you also for the great comments on our staff, the hotel really prides itself on delivering superb customer service so we are happy you were well looked after by the team.
In reference to the window in your room - we do have the hotel windows professionally cleaned on a regular basis however being directly on the seafront we are subjected to the full force of the adverse weather coming in from the Irish Sea.
We thank you for bringing matters to our attention re the music outside, we will; pass this onto hotel management to ensure a comfortable level is maintained at all times.
Overall we are very happy you enjoyed your time with us and we hope you will return again soon
All the very best
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
The hotel staff on arrival were very helpfull and welcoming.
The hotel staff on arrival were very welcoming and informative entertainment while at the hotel was excellent service excellent room however was on the small side very cramped in places doors not fitted right spaces between fram and door very poorly fitted as was leaving allot of light from corridors and noise levels very high both from alley way and kitchen area in the mornings locality of hotel to center excellent.
8. syyskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear David,
Thank you for taking the time to leave feedback on your recent trip with us.
We are very pleased that overall you had an enjoyable visit and that you found the nightly entertainment to be of excellent standard.
In regards to your room - we are sad to hear you felt this was a little on the smaller side - unfortunately our rooms are not identical in floor space and vary in size and shape, we do kindly urge guests to please make us ware at the time of any issues whatsoever so they can be rectified - once notified of your dissatisfaction, we may have offered another more suitable room as a kind resolution - subject to availability.
We do hope you are not deterred from staying with us again in the future, thank you once again for your review and best wishes from all of the team
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Been on Blackpool Promotions breaks 4…
Been on Blackpool Promotions breaks 4 times now and they are great value for money. Easy to book. Hotels have been good and enjoyed the meals. Will definitely be using them again!
7. syyskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Jinty,
many thanks for the excellent 5 star rating,
We are so happy to hear this, after travelling with us four times - it's wonderful you found the booking process to be very easy and that you thought our prices were very good value for money.
Thank you also for the feedback on our hotels! It's great to hear you enjoyed the food on offer!
We will look forward to seeing you again soon, all the very best from the team
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Very Friendly staff.(Bar Staff…
Very Friendly staff.(Bar Staff especially)
Breakfast was very nice
Rooms was ok,but we was on top floor and lift only held 2 people
Room was cleaned,sheets towels changed daily.
Cabaret on first night was good and enjoyed it.but after that different singers but all sang the same songs.
We enjoyed our weekend here and recommend the stay at the royal sandbank hotel
6. syyskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Irene,
Many thanks for the superb review on your recent holiday!
We are so pleased you had a lovely holiday and that you found our staff - particularly in the bar- to be extremely friendly and helpful.
In reference to the lift - this comfortably accommodated 2 persons at a time which is perfectly adequate for the size of hotel and number of guests staying however we do understand that at busy period (prior to breakfast and dinner) there can be a slight wait time.
In regards to cabaret - we do try and provide an entertainment schedule suitable for all with some of the finest live cabaret in Blackpool and we are happy that overall you did enjoy the nightly entertainment however we will pass on your feedback regarding set lists to our entertainment coordinator - thank you for bringing matters to our attention.
Overall we are delighted you had a great weekend with us and we will look forward to welcoming you on a future holiday,
best wishes
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
I was at Blackpool switch on light show…
I was at Blackpool switch on light show it was great as usual and I cannot fault Blackpool promotions who we travelled with. Nothing was too much trouble. We stayed in the hotel Ruskin very central, and just short walk to most amenities. The food was great hotel clean bar prices very reasonable and I would stay there again.
Thank you Blackpool Promotions
6. syyskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Mary,
Many thanks for the lovely review,
We are thrilled you had a wonderful holiday at the Royal Ruski and that you found the food to be of excellent standard.
The Royal Ruskin really prides itself on superb service and food as reflected in many great reviews so it's superb to hear of another satisfied guest!
It's also great you found our bar prices to be extremely good value, thank you for the great feedback.
We will look forward to seeing you on your next holiday!
All the very best
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Great company would recommend it to…anyone
Great company would recommend it to anyone
6. syyskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Michael,
thank you for the great 5 star rating and the excellent recommendation!
We will look forward to seeing you again in the future,
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Pleased with hotel
Pleased with hotel, room, food, staff and entertainment. Will definitely be back.
5. syyskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Brian,
Thank you for the excellent five star review
We are thrilled you had a great time and that you found your room, service, food and entertainment to be of excellent standard -
Please visit us again in the very near future,
from myself and the team, all the best
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Been using Blackpool promotions for…10yrs
Been using Blackpool promotions for years now fantastic company hotels fab royal Alexandra 4 th yr this yr for switch on jst love it there
5. syyskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Miss Mclellan,
Thank you for the great review. We are so pleased to hear you had yet another wonderful time on holiday at the Royal Alexandra, being a loyal returning guest of 4 years - your feedback is so important to us.
We will look forward to seeing you on your next break with us,
All the very best
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Hotel was amazing staff where great…
Hotel was amazing staff where great spotless and very close to front would recommend this hotel excellent
5. syyskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Hi Ronnie,
Thank you for your brilliant review and for your kind words regarding our staff!
We look forward to welcoming you back in the near future!
Best Wishes
Guest Relations
Excellent service from polite…
Excellent service from polite staff.,lovely clean well equipped room great food and entertainment will definitely be staying again
5. syyskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Hi Gerard,
Thank you for your review, we are delighted that you had an enjoyable stay and thank you for your kind words regarding our staff.
We look forward to welcoming you back in the near future!
Best Wishes,
Guest Relations
Lovely room and friendly staff
Lovely room and friendly staff, really handy to the promenade and tower, great breakfast aswell. However, the room was far too hot and on the website it says it has free parking but when we arrived was asked if I had booked a garage, there is nothing on the website so ended up having to pay £10 in a street away from the hotel for 24hrs parking, was disappointed by this but those are the only complaints I have.
4. syyskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Hi Melissa,
Thank you for your review, we are pleased that you had an enjoyable stay although are sorry you found your bedroom to be too hot! We do have some fans available at reception should any guest request one.
With regard to the point you raise about the car parking, I am not sure what website you have seen this on - it is not on our own website or on booking.com where you booked your stay. If you have seen this on a third-party website, if you can advise we will have the information amended.
We hope we can look forward to welcoming you back in the near future!
Best Wishes,
Guest Relations
The staff were rude the only polite and…
The staff were rude the only polite and friendly staff were the cleaners the bed was like sleeping on a plank of wood and the room was tiny and to pay all that money for a room with sea view that was tiny is out of order and i wont recommend this hotel to anyone there is other hotels with friendly staff bigger rooms with sea view and a lot cheaper. Dissapointing stay.
4. syyskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Hi Adrian,
Thank you for your review, we are very sorry to learn that you did not enjoy your stay at the Royal Seabank Hotel.
I am sorry if you found any of the staff members to be rude, it is certainly not the general feedback we receive regarding our staff as you will see from the other reviews. The staff in the hotel work hard to ensure all guests have an enjoyable holiday and it would be out of character for any of them to be deliberately rude, however I am sorry if there has been a misunderstanding.
With regard to the price, I note that you booked with booking.com and chose a double sea-view bedroom. As you will be aware the weekend of your stay is the switch on of the Blackpool Illuminations and is one of the busiest weekends of the year in Blackpool. We do continually update our prices in line with our competitors and feel the price is fair for a double sea-view bedroom on the Central Promenade for the standard of accommodation offered for this weekend.
Unfortunately, there is no notes of any complaints being raised during your stay, we do ask on literature in the bedrooms to raise any issues immediately with our staff to provide us with the opportunity to rectify any issues in order for you to fully enjoy your stay.
It is always disappointing to learn that any of our guests did not have an enjoyable stay, particularly when we have not been provided with the opportunity to rectify any issues.
Best Wishes
Guest Relations
Blackpool Promotions
First time at The Royal Seabank and…
First time at The Royal Seabank and what a Fantastic hotel, friendly staff, good choice of meals.....will def be back😊
3. syyskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Hi Cathi,
Thank you for your excellent review!
We are delighted that you had a great stay with us and look forward to welcoming you back in the near future!
Best Wishes
Guest Relations
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