Left Dundee 7am 23rd February from bus station two nice drivers Clarke and Willie crossed Tay bridge Kirkcaldy across Queensferry bridge last pick up Hamilton then Gretna for 45 minutes arrive royal S... Näytä lisää
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Total rip off. Arrived to room with work men on scaffold outside window, not been made aware off work being done only booked 2 weeks previously. Room changed. Barman decanted drink from one glass to a... Näytä lisää
We did not stay at the Royal Alexandra Hotel, after checking in and finding our room, we found it to be dirty, beds need upgrading, ensuite shower inadequate, and bedroom not big enough to swing a... Näytä lisää
Yritys on vastannut
hello Blackpool promotions re Ruskin hotel now royal ruskin hotel. Is it true that you no longer have the lease however dorector Tony has bought ot. Rumours going about that Blackpool promotions ha... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Blackpool Promotions offer great package holidays to Blackpool. We began over thirty years ago to provide a specialist holiday service for people wanting a short break in Britain’s most famous holiday resort. We offer a full package holiday including coach travel and we also offer selfdrive options. As well as our five Blackpool Hotels, we also send our guests to many other superb Blackpool Hotels across Blalckpool.
Yhteystiedot
Suite 51 First Floor, Central Chambers, 93 Hope Street, Glasgow, G2 6LD, G2 6LD, Glasgow, Yhdistynyt kuningaskunta
- 0141 221 8739
- hello@blackpoolpromotions.com
- www.blackpoolpromotions.com
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Filthy room
We booked into royal boston 23/25 oct,the staff were lovely,the entertainment and food were also good,the room however was a different story,the skirting boards and pipe that ran directly under our bed were pure filth,we came home sat morning as i am a asthma sufferer and that sort of filth is not good for my breathing,i have photos to prove the filth in our room
24. lokakuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Mr Watkins,
Thank you for taking the time to leave feedback.
We are pleased that overall you did enjoy your stay with us at the Royal Boston and it is great you found our entertainment, food and service to all be of excellent standard.
With reference to the cleanliness matter - we do apologise for this, we do however kindly ask that any issues are reported immediately so they can be rectified there and then to ensure your stay is the best it can be. Once notified, our reception team would have had our housekeeping investigate immediately. Unfortunately notifying us after your stay with us does not give us / management the opportunity to make right.
We do hope that despite the above, you will return to us again in the future.
Thank you once again for your review.
Best wishes
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Myself and my sister went to the royal…
Myself and my sister went to the royal Alexandra hotel for the September weekend usually go to my usual hotel the seabank but it was full so only hotel available was Alexandra vey disappointed with it it wasnt very clean the staff werent vey helpfull the bar was stinking of dampness restaurant not very well set out for meal times as people are walking in and out when guests were sitting to dinner no proper lounge area for guests to sit and chill out stairs at front entrance are very steep and should have hand rail in the middle of stairs so certainly never going back to the Alexandra hotel again the only decent member of staff was tracy from restaurant couldnt fault her in any way
29. syyskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Rachel,
Thank you for your review.
We are sad the Royal Alexandra did not meet your expectations on this occasion.
The Royal Alexandra is one of our most popular hotels due to the excellent value and wonderful service presented.
The team at the hotel take cleanliness matters very seriously and all pride themselves on excellent standards so receiving negative feedback saddens us.
With reference to dampness, this slight odour occurs sometimes when there has been a downpour in the resort, rain water collects in the drainage system - however this usually clears quickly. This is not a sign of cleanliness and all businesses in the area are affected. We do apologise for any inconvenience caused.
In regards to the restaurant, all tables are set and spaced according to COVID guidelines, each guest is allocated there own table so we are unsure as to what happened here, we do also feature a lounge area to the left of the reception, with seating and tables.
I am sorry you would not return to the Alexandra again, with four hotels in the resort we do have ample choice for a wonderful Blackpool break so we hope to see you back again soon. Thank you once again for your review
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Arrived our room was gone after 3rd…
Arrived our room was gone after 3rd room we finally got in had no telly for our whole stay chap at reception was going to compensate us but was told no by manager we have came to the Royal seabank for 15 yrs and have not had a problem before we come with a party about 50 of us from Aberdeen.my name is Mrs Sales phone number 07746704932 .Several more complaints but I'm saddened my favourite hotel has gone so downhill.I'm willing to discuss this if management wish to.What has happened to all the lovely staff that worked here.Apart from a couple of lovely gentlemen who served out meals and a man in reception the other were very offhandvwith residents.
27. syyskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Fay,
Thank you for taking the time to leave feedback.
I am sad to hear you were not fully satisfied with your recent break at the Royal Seabank Hotel.
Please could you put your complaint in writing to either hello@blackpoolpromotions.com or to: Blackpool Promotions, Suite 51, First Floor, Central Chambers, 93 Hope Street, Glasgow, G2 6LD
And a member of the management team will aim to respond within 14 days of receipt.
Many thanks
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Stayed at Seabank Hotel
Stayed at Seabank Hotel 7th sept for 4 nights was that great booked again 23rd nov for 4 nights, good meals to, room was clean, great hotel.
20. syyskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear John,
Thank you for your excellent review,
We are so happy to hear you had such a wonderful stay at the Royal Seabank and it is really great you found our food, and rooms to be of excellent standard,
Cleanliness is top priority so we are delighted you found the hotel to be very clean whilst with us.
All in all it is great you had a brilliant stay with us and we will look forward to seeing you again soon.
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
at the royal ston last weekend…
Stayed at the royal boston last weekend great hotel, lovely helpful staff, excellent food, and a lovely clean room, will book again with blackpool promotions.
30. elokuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Mr Elder,
Thank you for taking the time to leave such great feedback on your recent stay with us.
We are so pleased to learn you had an amazing time on holiday with us- made so by our superb staff, excellent food and fantastic rooms.
We hope you will choose us again for a future break to Blackpool, best wishes from the staff and management,
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
We booked though JH coaches and…
We booked though JH coaches and Blackpool Promotions 24th To 28th August 2020. This was our first time (myself daughter and grandaughter) and we will definatly use them again. Everything was very well organised. There was a change to our hotel from Royal Alexandra to the Royal Boston and the Boston was a little way
(around 9 minutes on tram) from tower ECT however there were plenty buses and trams...and we were given a room with a sea view which was nice. Thank you Blackpool Promotions.
30. elokuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Mrs Middlemas,
Thank you so much for the very kind review.
We are delighted you had such a wonderful stay with us, and that you enjoyed every aspect of your stay from our fabulous staff and clean and comfortable rooms.
We will look forward to welcoming you again in the future, best wishes from the staff and management
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
hello
hello
Blackpool promotions re Ruskin hotel now royal ruskin hotel.
Is it true that you no longer have the lease however dorector Tony has bought ot. Rumours going about that Blackpool promotions have given up the lease but kept ownership?
If you could clarify this for me as my Nan stays there mant times.
6. elokuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Karl,
thank you for your review however we feel this may have been posted in the wrong setting. This area is for guests posting reviews on recent experiences. Please either email us direct of send a message to our direct Facebook page and a member of the team will be happy to answer any questions you may have.
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
BLACKPOOL PROMOTIONS
Have been going to Blackpool since I was 18 now 65, stayed a few different hotels but nothing compares to Blackpool promotions, started of at the Alexander's which was ok but when we got tranfered to the Seabank it was like night and day far superior hotel loved everything about it and have been going there ever since.
20. huhtikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Bill, Thank you so much for the excellent five star review.
Hearing we are your number one tour operator for Blackpool means the world to us. Our five hotels all offer something different and everyone has their favourite, we are so pleased you have found yours with the Royal Seabank.
Once the pandemic is over, we do hope to see you back again at the hotel.
Take care and stay safe. Best wishes
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
a great result for my family at this…
a great result for my family at this time thanks
4. huhtikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Munro,
thank you very much for the kind five star review - it really means a lot to us.
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
The Royal Seabank.
The Royal Seabank.
Was there for the 3rd time this year.
Love going, feels liking visiting family.
Staff brilliant.
Never any complaints about the food.
Can
Me down on the train, would recommend to anyone
See you all again soon
Linda
Merry Christmas to you all 🎅
13. joulukuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Mrs Smith,
Thank you very much for taking the time to leave feedback on your recent stay with us at the Royal Seabank hotel. We are thrilled you had a wonderful time on holiday with us, made so by the excellent staff and wonderful food. We will look forward to welcoming you again soon, all the very best from the staff and management,
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
i h ave stayed at all the royal hotels…
i h ave stayed at all the royal hotels in blackpool this was my first time at the carlton and it puts all the rest to shame juile and her staff bend over backwards to make sure you have a good time and the food is very good the only drawback to my weekend was being transferd to the rundown royal seabank where the food was poor and the man next to me at the table asked for a chainsaw to cut his potatoes this is my second time at the seabank and both times the food was below par
19. marraskuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear William,
Thank you for taking the time for leaving such great feedback on your recent stay with us.
We are so pleased to learn you had a wonderful stay with Julie and the team at the Royal Carlton.
The staff and management all pride themselves on delivering such wonderful customer service so Julie will be thrilled upon reading your review.
It saddens us to learn you were not fully satisfied with your transfer to the Royal Seabank. We do appreciate your feedback on the food greatly as guest comments are invaluable to us as they help us improve on the standard and quality of our services in the future. We will pass on your feedback to the chef and restaurant team.
We do hope you will return to the Royal Carlton again in the future, thank you once again for your review and best wishes for 2020
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
First time using Blackpool promotions…
First time using Blackpool promotions and had a fantastic break , stayed at the royal Boston the staff were amazing and couldn’t do enough for you. The tram and bus card was great , even went to St. Anne’s for the day . It’s has been 30 years since myself and my family had been in Blackpool can’t fault anything about the whole weekend
15. lokakuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Katie, thank you very much for your review.
Being a first time traveller with Blackpool Promotions, your feedback is incredibly important to us so thank you.
We are delighted you enjoyed your time at the Royal Boston, made so by the wonderful team of staff who made you so welcome.
We do hope you will return to us again in the future, hopefully not another 30 years!
best wishes from the team,
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
I like Blackpool promotions and always…
I like Blackpool promotions and always book my holidays with them. They offer excellent value for money and their hotels are first class. I would recommend Blackpool promotions to anyone!
7. lokakuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Mr George,
Thank you for the excellent review, we are thrilled you had a wonderful stay with us as with previous visits. Thank you also for the very kind recommendation - it really means a lot to us!
We will look forward to welcoming you once again, best wishes from the team
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
First class
We recently stayed in a superior room at the Royal Seabank. This is our 5th year in succession, so that speaks volumes in our review score. The only gripe, and that of everyone in our group of 16 was concerning the arrivals and departures at different hotels. Dropping clients off and boarding others caused confusion and arguments when seats were booked but we're still occupied by arriving customers. It would have have been a lot easier if the incoming people were offloaded and then the bus then circled around to collect the outgoing guests. Thank you.
27. syyskuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear E GLASS,
thank you so much for the very kind five star review on your recent holiday at the Royal Seabank Hotel.
We are delighted to hear that once again you had a wonderful stay with us as with previous visits.
Thank you for your feedback regarding the check in procedure, we do understand that on Monday and Fridays it can get extremely busy in our reception areas with many guests leaving and arriving, and although at present we do not have any plans to change the procedure due to it generally working very well for us with very little incidents, we do take all guest feedback on board for future improvement so we do thank you for the comments,
We once again thank you for your great review and we will look forward to welcoming you again in the very near future,
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Royal sea bank
Had a good holiday in room and entertainment, dining area is very poor, if it was not for Damion and Ester we would have still been waiting for breakfast. The dining manager never approached us at all, as at night he was more concerned chatting to 2 polish girl workers, bring back original workers who was there last year.
19. elokuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Carol,
Thank you very much for your feedback on your recent experience at the Royal Seabank.
We are very sad to hear you were not fully satisfied.
Firstly we are pleased however you were comfortable in your room and that you enjoyed the nightly live cabaret entertainment. Thank you for the kind comments.
With regards to the restaurant - usually the Royal Seabank receives wonderful feedback relating to the excellent level of service and food delivered in the restaurant as reflected in many amazing reviews. The hotel was also recently awarded the TripAdvisor Certificate Of Excellence. Following on from your review - i passed on your feedback to hotel management who apologise sincerely and state they will speak with the team in the restaurant to ensure our usual excellent standard of service is upheld.
Once again many thanks for your invaluable feedback and we do hope you will return again soon,
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
NOT FOR FAMILIES
Booked a family holiday with my 4 year old son staying at the Royal Ruskin Hotel but they was nothing at all about this hotel that catered for children or anyone under the age of 50. We were put in room 15 right above the entertainment and both me and my son couldn’t sleep till after 1 due to the noise level, the room would be vibrating and so loud could t even here the tv. No entertainment at all for kids they were bored sitting through three lots of bingo and then the entertainment was aimed at OAPs which is the impression I get for the whole company. The kids food is the same repeated 6 things,chicken nuggets, burger, pizza, chips, sausage nothing healthy at all no veg or pastas just left over processed food.
Overall will not be booking with this company again until I’m retired.
14. elokuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Stacey,
Thank you for your review.
We do feel your feedback to be very unfair and does not reflect truthfully on the hotel or it's staff.
First and foremost the Royal Ruskin is a live entertainment hotel - providing excellent nightly live cabaret plus bingo and resident host each night of the week. This is advertised on all of our paraphernalia and online.
Entertainment comes to a close at around the 12am mark / a little later on weekends however no later than 1am. This is to ensure our guests receive a good nights rest.
We are so sorry to learn you encountered noise disturbance in your room due to the entertainment in our cabaret lounge, firstly we feel your comment stating the hotel is not child friendly - to be very unfair, The Royal Ruskin is one of Blackpool's most popular hotels and is extremely popular with many families with young children - whom visit consistently each year due to the friendliness of staff, excellent entertainment and wonderful food on offer, partnered with the discounted attraction ticket offerings and superb Town Centre location - making the hotel an ideal choice for families with younger guests.
I have spoken with management regarding the issues raised in your review - management state they spoke to you personally on Thursday morning after you had asked to speak to a manager in private. Management took you to the cabaret room and spoke for some time with you – we believe at this point you explained that your little boy had had trouble sleeping because of the noise from the entertainment. Management apologised and showed empathy. Management kindly explained that we are a town centre hotel and that we are marketed as avenue that provides nightly entertainment.
Management took you to reception, and kindly offered a room move as a resolution – and explained that this particular room would be away from the Cabaret lounge – we believe you refused this however - due to the room type not being the same and that you did not want to move for the one night.
In reference to our children’s buffet - this offers a selection of kids favourites including sausages, burgers, pizza, chips, fish fingers – children are always welcome to choose a smaller portion from the main menu and often if requested - the hot starter can be served as a main meal. The team at the hotel will always go above and beyond for guests. should you not be satisfied with any of the items offered on our nightly menu - please speak with a member of the serving team who will be more than happy to speak with chef and arrange alternatives.
We are very sorry we did not meet your expectations on this occasion.
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Outstanding Service
We are just back from our annual holiday to Blackpool but first time staying in the Royal Ruskin Hotel. I cannot praise this hotel and their staff enough. The food was delicious, the staff were extremely friendly and helpful. The rooms were lovely. We have just booked to go again next year and wanted to say a special thank you to Diane from Blackpool Promotions that has just dealt with my booking. She was so helpful and friendly and it really does make a huge difference to speak with someone that is pleasant and has good customer service skills. (I have previously spoken to a male employee who wasn't quite as friendly) so was lovely to have been served by Diane. Thank you. Can't wait to return, even if it is a year down the line!
12. elokuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Kirsty,
Thank you for your fantastic five star review.
We are delighted to hear you had such a wonderful holiday with us at the Royal Ruskin, made so by the fantastic service, lovely rooms and amazing food on offer.
It is also lovely to learn you found our service to be of excellent standard as we really pride ourselves on delivering superb service with a smile. And it really is great Diane looked after you so well and got you booked it quickly and smoothly.
We once again thank you for your very lovely review, it really means a lot to us.
Best wishes from the staff and management
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Swift action from Blackpool Promotions
Update on my previous review regarding the extremely rude driver on a Dodds of Troon coach to my wife and daughter. After contacting Blackpool Promotions the action they took was first class they contacted me and resolved the problem immediately. Thank You again.
30. heinäkuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Mr Oliver,
Thank you for your kind update on your previous review. We are delighted to hear this was sorted and our team at Blackpool Promotions dealt with the situation both quickly and professionally.
Please may we kindly ask you to remove your previous review as it affects our rating? Many thanks and we hope to see you back in Blackpool again soon,
All the very best
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
royal alexandria
Just returned from royal Alexandria had a good time food was good room clean and tidy. Dining room staff were excellent as were the rest of staff would def go again only criticism did not like the lager would benefit if they offered good lager like stella would be happy to pay extre for it
10. heinäkuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear M Duffy,
Thank you for taking the time to leave such a great review on your experience at the Royal Alexandra Hotel.
We are delighted you had such a wonderful holiday and that you found our rooms to be extremely clean and comfortable.
It is also great you found our restaurant staff to be very friendly and helpful, we will pass on your kind feedback to the staff.
In reference to the lager on draught - our very own Royal Lager, Bitter and Cider has been met with a fabulous response from our many returning guests with prices from only £2.50 a pint. We have not received negative feedback regarding this since adding however we will continue to monitor guest feedback for improvement in the future.
Once again many thanks for your review, all the very best from the team
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
This is the 1st holiday with Blackpool…
This is the 1st holiday with Blackpool Promotions it won't be my last! Booking was easy friendly and efficient service (thanks Gavin) also Meghan who helped when I was a bit confused a couple of weeks later. Journey was good. The Royal Seabank was great, room clean, reception staff more than helpful, restaurant staff friendly and very efficient food super best hotel food I've had will definitely book with them again.
16. kesäkuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blackpool Promotions LTD
Dear Mrs Schmitz,
Thank you very much for the excellent review.
We are thrilled to learn that you had a wonderful first holiday with us at the Royal Seabank and that the whole booking process was made especially easy by our fabulous team at head office, Gavin and Meghan will be very pleased upon reading your review.
It really is great to hear you enjoyed every aspect of your stay at the Royal Seabank, from the lovely clean rooms to the excellent food and superb staff.
We do hope you will choose us again for a future holiday to Blackpool, all the very best
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
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