Black Katz Arvostelua 

From 2003 to this present day I have received outstanding service.

The staff have been consistently unhelpful and unresponsive throughout my experience. Emails are rarely answered, and when contacted by phone, I am repeatedly assured that the matter will be dealt with urgently, yet no follow-up ever takes place.

Despite chasing this issue on a weekly basis for the past four months, the matter remains unresolved. This has been an extremely frustrating experience and, without question, the poorest level of customer service I have encountered. I would not recommend this company to others.

Molly and Ally are both very responsive and helpful whenever we have an issue. Feels like the first time we've had estate agents who really care about their tenants!

Complete Lack of Respect

I saw an advertisement for a studio apartment in North London. I enquired on the day. I did not give permission for the agent M to Whatsapp me but he did, instead of a text message or an email. Nevertheless, he proceeds to send me details, a brochure etc and we book in a meeting 3 days in advance. I clear my schedule to make the time. The night before I ask for the address - no reply. On the morning, I work from home so I can walk over and a mere 9 minutes before the appointment agent M replies saying the studio has been let. What if I had been coming from the office just to see this. This is sadly the standard of property agents these days. With all the snazzy marketing Black Katz is no different.

Reply to Black Katz:
Thank you for the response, which I appreciate. I don't want to dox the agent to get him/her into job trouble as it may have been an exceptional situation. But it was deeply disappointing to be told 9 mins before the viewing. Surely the landlord should have been told there are other viewings on X date. And if he received an offer the day before, should have been primed to allow more viewings while he/she was considering.

Good tenants, good rental rates and good management of all problems involved in letting.

This company posts properties online fornproperties that are not available just to get your information. They rven posts properties that have just been added within 1 minute and say it is off the market to lure you into checking out other propetties. When you ask to speak to management they are not available! Test it out. Go onto Zoopla or Rightmove and filter for London posted within 24 hours and call them every single property advertised by Black Katz is not available but has been advertised less than 24 hours ago. Avoid them.

Hello

Thank you fornyour repsonse. As the director please comtact the camden branch and ask them how many properties they have listed on rightmove since this morning are actually available. Ask them if any of the properties they have listed in Camden or Primrose hill are available or in NW1?

The management team at Black Katz (Lauren, Dani & Raj) are very professional and act in a timely manner to requests and tenant issues.

Helped us to secure an agreement for our flat, Danny and Zia were very helpful and always available to answer questions on the phone

Always let my property promptly with the minimum if any void

Highly recommend Black Katz firstly and most importantly my tenants have been great, always paid on time or sometimes even early! Dani and Lauren were really helpful in the Camden Branch!

Black Kats have been my letting agents for over 10 years.
The tenants are screened and cheeked accordingly. Raj and Zia have been instrumental in ensuring that the property is always occupied.

Almost invisible. They do what is required without the need for prompting. Completely transparent and effective. Full marks to Dani and Lauren.

I’ve had an excellent experience with Black Katz and can’t recommend them highly enough. The whole team has been consistently professional, efficient, and a genuine pleasure to deal with. In particular, Zia, Dani, Lauren, and Safiya have all been outstanding — friendly, proactive, and incredibly helpful at every stage. Communication is always clear and prompt, issues are dealt with quickly, and they consistently go the extra mile to make everything run smoothly. It’s rare to find a letting agency that combines such high standards with a warm, personal approach, and Black Katz really sets the bar. Thank you all for making what can often be a stressful process feel easy and well managed.

Great experience with the Black Katz team.
Donald was very attentive when it came to our flat requirements. He took all our information on board and found suitable accommodation to view.
His colleague Dani was a master negotiator. He made sure to get us the best price. Negotiated hard and put forward an offer that was fantastic.

The experience was straight forward and hassle free, which is not always the case when dealing with letting agencies.
I do recommend.

I have been registered with Black Katz for 25 years and in that time have always received a professional and friendly service. Zia, especially, has been my main contact over the 25 years and has always been available to guide me on any information I needed.

Without doubt, I would recommend Black Katz for their services.

I have been using Black Katz for years. Zia is an exceptional leader of the Kentish Town branch - he is great at renting properties, finding the right people for you, and is generally just such a safe pair of hands. He is supported by other amazing colleagues like Pip and Lauren. Amazing people who have done a great job time after time.

We have been using Black Katz for a while now and to date have not had a problem.
They are efficient, knowledgeable in their field and really nice people.
The service they provide is top notch and we would gladly recommend using them for sales, lets and management.

Great team to work with they always find a suitable tenant in a short time. Zia is always there to answer any questions I highly recommend Black Katz.

Over 30 years as client with Black Katz. They are incredibly fast and efficient, especially Zia and Lauren who give a level of service exemplary for letting agents . I wouldn’t use anyone else. One of the best things is the same people work there for many years , not like other agents when every year there’s a new person . Highly recommend them !

Ally resolved. difficulties with the last tenant,who wasa bit of a troublemaker.He continually brought bed bugs into the property.Sensitivity was necessary-to
resolve issues and not provoke the tenant,who. was from Afghanistan.