Biscuit is amazing. I’m obsessed with their coolbrands & brilliant sales. Customer service is so helpful & I have returned time & time again to this trusted Scottish boutique. Refunds are slow but ref... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I love Biscuit and recently ordered the Yaya Fringed Cardigan and Nooki Free Bird Cream Embroidered Waistcoat. Both are fantastic additions to my autumn/winter wardrobe. As well as stocking great, uni... Näytä lisää
Yritys on vastannut
Biscuit team always offer helpful sizing advice for online purchases and fabric feel info etc. They offer a great mix of labels, which is great for mixing up styles and prices! I’ve not been disappoin... Näytä lisää
Yritys on vastannut
Lovely candle set from Plum & Ashby arrived promptly and well packaged. I have tried calling the telephone number listed a number of times to enquire about an item and have only ever got an answe... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Biscuit Clothing and Living, three stores and an online webshop for the modern woman in Edinburgh and Glasgow. Womens clothing, gifts, books and accessories from a range of designer brands.
Yhteystiedot
132 Bruntsfield Place, EH10 4ER, Edinburgh, Yhdistynyt kuningaskunta
- 01312242889
- jasmyn@biscuit.clothing
- www.biscuit.clothing
4,7
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Poor customer service
The order came on time but 8 days after returning I have no refund. If orders are prompt then refunds should be too. The emphasis seems to be on selling at the expense of customer service if something does not fit. As the customer pays to return items, Biscuit should be more timely with refunds. I would not order from Biscuit again.
26. lokakuuta 2023
Vastaus yritykseltä Biscuit Clothing
Thank you for your feedback however we are disappointed that you have only awarded one star given the order was received promptly and our refunds procedure is clearly outlined online as well as on the order slip received within your parcel. All refunds once received, are checked by our small team before being processed through our system. As stated, this can take up to 10 working days. Once processed an automatic email will be sent to you via email. Your refund will be processed in line with this policy.
Staff training required
Biscuit have lovely things. But the staff, imo, are a bit snooty. They take interest in you only if you look like you might spend. I actually ended up buying a coat- but because I liked it rather than the effort of the staff. This was £250 sale. Maybe if they'd paid me some attention it would have been more!
It is a lovely shop though.
25. lokakuuta 2023
Brilliant Service
25. lokakuuta 2023
Vastaus yritykseltä Biscuit Clothing
Thank you for your excellent feedback - we really appreciate you taking the time to leave us a review.
Helpful support to arrange in-store…
Helpful support to arrange in-store collection. Very pleased with purchase.
17. lokakuuta 2023
Vastaus yritykseltä Biscuit Clothing
Thank you for your review and we will try our best to provide convenience in every purchase!
Always a pleasure and always a delight
Always a pleasure and always a delight! I shop at both outlets and I find that the service, selection and price range are second to none in Edinburgh! I was at Thistle Street today and was assisted by Marie who is great at giving the best and most honest advice on what looks good and what does not on me. I left a very happy customer with my purchase as always, knowing that I bought a great item of clothing.
26. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Biscuit Clothing
Thank you for your review and we are glad to know you had a good time with Marie!
Biscuit team always offer helpful…
Biscuit team always offer helpful sizing advice for online purchases and fabric feel info etc. They offer a great mix of labels, which is great for mixing up styles and prices! I’ve not been disappointed yet and I discovered them a couple of years ago. Only wish I lived near enough to visit!
9. lokakuuta 2023
Vastaus yritykseltä Biscuit Clothing
Thank you so much for this brilliant review and our online team will always be here to give you advice you need and hope we can see you in our shop one day!
Great service & very helpful
Great service & very helpful. Also the bag was packaged so nice I didn’t have to wrap it up for a gift.
15. lokakuuta 2023
Vastaus yritykseltä Biscuit Clothing
Thank you for your review, we are happy to know you love our packing!
Vastaus yritykseltä Biscuit Clothing
Thank you for your review - cord trouser is always a good choice!
Efficient and quality of goods
14. lokakuuta 2023
Vastaus yritykseltä Biscuit Clothing
Thanks you so much and hope you can enjoy it.
Very good service as always.
1. lokakuuta 2023
Vastaus yritykseltä Biscuit Clothing
Thank you for your review and see you next time!
Lovely Skirt.
So pleased with my purchase. Arrived quickly! Lovely material with some wool in the skirt so can ware summer or winter!
29. syyskuuta 2023
Vastaus yritykseltä Biscuit Clothing
Thank you for your love to our skirt!
I love Biscuit's wonderful clothes!
I love Biscuit and recently ordered the Yaya Fringed Cardigan and Nooki Free Bird Cream Embroidered Waistcoat. Both are fantastic additions to my autumn/winter wardrobe. As well as stocking great, unique brands, I love to support independent shops. The customer service team here are also really brilliant.
7. lokakuuta 2023
Vastaus yritykseltä Biscuit Clothing
Thank you for taking time to give us 5 star review and we do want to provide customers some unique and high-quality goods, feeling happy to know you really love them.
Beautifully curated collection
Lovely selection of clothes. Super fast delivery. Thank you. Will be ordering more!
3. lokakuuta 2023
Vastaus yritykseltä Biscuit Clothing
Thank you so much and hope you will be back soon!
Vastaus yritykseltä Biscuit Clothing
Thanks for your 5 star review and your love to us!
stained order
stained order, sent an email to them to arrange and inform regarding my return, no answer at all
23. syyskuuta 2023
Vastaus yritykseltä Biscuit Clothing
Hi there, we do apologise for the mark on your item. As stated in our email correspondence we have spoken to the wider team regarding checking all items before they are posted out and can only apologise that this wasn't done. We have refunded the order in full as well as your return postage cost. Best Regards, Biscuit x
Poor customer care
Terrible customer care even if a loyal customer. Disappointing. Recent quality issues too.
I phoned and left a voicemail and emailed. Never had replies to either.
22. syyskuuta 2023
Vastaus yritykseltä Biscuit Clothing
Hi Kirsten, many thanks for taking the time to leave a review. It goes without saying that we are very disheartened and disappointed to receive a 1 star review - particularly as we aren't aware of any issues relating to your orders or contact with us. We would love it if you could contact us directly at our usual contact email - shop@biscuit.clothing in order to rectify this. We have sent you emails and subsequently left you a voicemail as we have not heard back from you. From time to time we do have customers report email going into their Junk Folder so would urge you to check there. Many thanks, Biscuit x
Gorgeous clothes delivered quickly
Gorgeous clothes delivered quickly with a personal touch :)
22. syyskuuta 2023
Vastaus yritykseltä Biscuit Clothing
We are so pleased to know you are enjoying!
Bought a couple of t shirts from the…
Bought a couple of t shirts from the Red Cross sale what a great thing to do to raise some money for a good cause. Great service arrived in a couple of days very reliable service and lovely clothes very happy.
28. syyskuuta 2023
Vastaus yritykseltä Biscuit Clothing
We really appreciate you taking the time to leave us a review and thank you so much for your support to our public event.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.