My power meter order didn't arrive for months, and despite constant chasing, communication was poor. Worst of all, I ended up £40+ out of pocket for the privilege. I have contacted Bike Swanky... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Recently ordered 2 items and payment was taken only to be told they can no longer supply the products fair enough i suppose but nearly a month later are still listing the items for sale on the websit... Näytä lisää
Yritys on vastannut
The items ordered were not in stock despite what the website said and took almost 4 weeks to arrive despite extra fee paid for express delivery. Issues required several calls and emails to resolve, so... Näytä lisää
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Very poor in the end Cost me alot of money fur a bike i dud not want Nasty paul Had my eyes out Think they went under Good riddance!!
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Open to Members and non Members. We offer everything a cylist might need, bikes, beer, bum cream, and even the odd game of air hockey!
Yhteystiedot
Chertsey Road, GU24 8HU, Chobham
- 020 81336432
- paul@thecyclistslounge.co.uk
- www.bikeswanky.com
1,2
Huono
123 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very poor in the end
Very poor in the end
Cost me alot of money fur a bike i dud not want
Nasty paul
Had my eyes out
Think they went under
Good riddance!!
24. elokuuta 2022
Oma-aloitteinen arvostelu
If you like great service , get your bike serviced.
After almost a year of heavy (me on the bike) usage my bike was due a much needed service to keep it in peak condition. Paul certainly helped achieve this and I upgraded a few items to make the hills more enjoyable!. Well done Sir!
6. heinäkuuta 2017
Oma-aloitteinen arvostelu
Very helpful and efficient service
Very helpful in tracking down and supplying a 4iiii power meter. Would definitely use again. Thank you
6. toukokuuta 2017
Oma-aloitteinen arvostelu
Five star service
Five star service. You won't be disappointed.
2. toukokuuta 2017
Oma-aloitteinen arvostelu
Very helpful and knowledgable about all …
Very helpful and knowledgable about all things bike. Very friendly.
1. toukokuuta 2017
Oma-aloitteinen arvostelu
Very pleased with my new bike and the …
Very pleased with my new bike and the bike fit that I got.
Really friendly service and great communication, always going the extra mile.
21. huhtikuuta 2017
Oma-aloitteinen arvostelu
Excellent
Very friendly, knowledgeable and helpful. What more can you ask for. A very pleasant buying experience.
14. huhtikuuta 2017
Oma-aloitteinen arvostelu
Terrible service
My power meter order didn't arrive for months, and despite constant chasing, communication was poor. Worst of all, I ended up £40+ out of pocket for the privilege.
I have contacted Bike Swanky multiple times now for a refund but they don't respond.
Unacceptable.
3. huhtikuuta 2017
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Cyclists' Lounge
Mr Allen,
You have been refunded in full for the items that you ordered.
Membership is a 12 month contract and, as was fully explained, is not able to be cancelled as it is a commitment between both of us for 12 months.
We have responded to you on multiple occasions, it is simply that you do not like the response. The answer on multiple occasions has been no and it remains so.
Furthermore, you have attempted to blackmail us by threatening to spread derisive remarks about us on forums in the cycling world.
Blackmail is unacceptable and does not result in a desired outcome.
As someone who has abused their Membership, we have cancelled it and have no intention of having any further dealings with you.
We wish you well in your cycling and sincerely hope that you behave in a more appropriate manner in your dealings with other businesses.
Great store with a personal touch, but email communication needs fixed
Bought SRAM eTap from Bike Swanky in January '17 and the rear derailleur failed at random a month later. Was a big worried about them being an independent and slacking on this but Swanky were on it fast. I had a replacement RD 8 days later. Nice turnaround considering there's three parties involved.
You only really know how decent a place is when you have an issue and it needs sorted. Anyone can sell stuff, but service is a test of character.
They have problems with email communications. I've never once been able to get a reply from them by email, they definitely need to look into what's causing it.
Regardless, they always pick up fast if you call, so no worries. Always friendly and clearly they're trying to break the mould. Hope they succeed. Will check back when making a big purchase before hitting the major guys.
10. maaliskuuta 2017
Oma-aloitteinen arvostelu
Better communication in despatch
Great service but I was unsure when to expect delivery. A quick email once put in the post would have cleared this up. Really great response when I phoned though gives me confidence to buy kit again from Bike Swanky.
26. helmikuuta 2017
Oma-aloitteinen arvostelu
Great
Very helpful and a great customer service, would definitely recommend
11. helmikuuta 2017
Oma-aloitteinen arvostelu
Great bike, great service
My 6.5 yr old son had grown out of his and needed a new bike.
Bike Swanky showed me all their options and the Orbea MX24 Team was the perfect ride for him to grow into.
Awesome bike + awesome service = Happy kid.
8. helmikuuta 2017
Oma-aloitteinen arvostelu
Is it new or secondhand?
While happy with my purchase of a Stanton Switchback Ti Frame (Mark 1), it would have made the transaction much smoother if the advertisement on the Swanky website made it clear that it was an ex demo and therefore used frame. This made for a somewhat uncomfortable shall I/shan't I part with my money conversation when I went to collect the frame.
However the bike is awesome and I'm now over the slight scuffs that the frame had.
6. helmikuuta 2017
Oma-aloitteinen arvostelu
Great products & prices
Great products & prices
But was slightly let down by the fact no update was provided in terms of shipping. It would be nice if you were to email when it was shipped with the tracking code.
26. tammikuuta 2017
Oma-aloitteinen arvostelu
Very knowledgeable and helpful
Honest helpful advice. Will explain things in detail at each persons level of understanding.
25. tammikuuta 2017
Oma-aloitteinen arvostelu
No dramas here...
Ordered helmet, received helmet = happy customer
14. joulukuuta 2016
Oma-aloitteinen arvostelu
Great Service
Purchaing my new bike for next years season was a pleasure. The team sorted me out a full bike fit and also managed to get the bike built and ready to go for my last race of this season.
9. joulukuuta 2016
Oma-aloitteinen arvostelu
Great Service!
I first met Paul and Andy at the London Bike show and told them what I was looking for etc. Paul then called me to discuss options and what they could do for me. The knowledge and advice give when selecting components and a frame was first class. I would highly recommend the guys at Bike Swanky if you're looking for something special. The coffee and cake at the hub is pretty good too!
2. joulukuuta 2016
Oma-aloitteinen arvostelu
TT bike purchase and Fit
Stumbled BS online and after a chat with Paul the owner, decided to go along and view the Orbea Ordu on demo.
A superb friendly and informative chap, ended up buying the Obea Ordu and later had an excellent fit of the BS associated fitter Nick. Nick knows his stuff and provided a great interactive dynamic fit.
I have extended my association with BS by opting for there gold membership package.
24. lokakuuta 2016
Oma-aloitteinen arvostelu
Lovely people and great service.
Extremely knowledgeable and very helpful.
11. lokakuuta 2016
Oma-aloitteinen arvostelu
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