Best Price Travel Arvostelua 

I cancelled tickets in dec 24, I was told it would take 14 weeks for refund, 6 months later still waiting . Each time I call it’s a different excuse. Will never use them again. The worst customer service experience I have ever had. Worst company ever

BEWARE OF BEST PRICE TRAVEL! Do not use. I bought a Qantas international ticket, received an itinerary and booking reference number by email, which appeared on the actual Qantas app with the correct details, just like it should. Two days later I received an email from BP Travel telling me my flight was no longer available. Lo and behold, my ticket had vanished from the Qantas app and I'm left high and dry with no ticket, and $2K out of pocket. Assurances of a refund are unconvincing. This scam appeared on SkyScanner, which I thought was safe. Be careful!

SCAMMERS!!!!!! DO NOT USE.

First, I had to make multiple calls just to get the confirmation email. After multiple calls, I finally got the the confirmation after 4 days.
Then when I checked my booking with the airlines, it was on hold as they had not finalised payment with them.
Please also note that up until this point I had multiple confirmation from themselves ( pre purchase and after purchase - both screenshots and email) that my departure checked luggage weight was 30kg.

It took another 2 days and multiple calls, for them to finalise the payment.
After the payment was finalised to the airlines by them, I got another confirmation email and now all of a sudden my departure luggage weight has dropped to 23kg.

Then I called them again saying why the price has dropped, they gave me excuse that airlines has dropped it and they can't do anything. But I also had another ticket from another agent where it still is 30kg for the same flight so I know for a fact that it is just an excuse.

A very stressful and nightmare experience from day 1. Lost money as now I can't get a refund and need to add more luggage. Considering everything, I am now scared that my booking itself will be cancelled.

All the positive reviews are for Milly, Ruby, Steve. But despite talking to them over 20 times, never heard from any of these people.

I still have all the screenshots and email as proof.
PLEASE DO NOT USE THIS 🙏🙏

Best price travel is quite easy to reach by phone and solve your ticketing queries. Friendly and smiling team makes it much better..

I bought ticket for my family, one name’s one letter is incorrect, called 3times and the lady replied “ will contact after discussion with airline “” still no answer.
Very unprofessional and irresponsible service
Get away from these crooks

Milley provided fantastic service with a misunderstanding I was having with my flight. She was professional, caring and made sure that my issue was resolved with my flight. Can not recommend her enough and very glad with how she dealt with the situation. Thank you Milley!

The worst company I've ever dealt with. Once they get your money, they lie, and lie and lie. How are they still in business is beyond me.

Milley is good and friendly. she is very helpful and answered all questions.

attention to detail some trouble with the accents but overall always got back to us

Thanks for your help, everything was smooth.
Booking was easy, appreciate it.
Your service was excellent and efficient.
Looking forward to using it again.
Specially thanks to MILLY, she helped me to book ticket

Good customer service. Steve was very helpful

We had a very complex booking requirement and lots of passengers. Right from the start Milley was extremely helpful to me providing information and communicating in a timely manner. Thank-you Milley!

Do not use this company! I bought international tickets for my family to visit our grandmother for her 80th birthday and received a confirmation for the booking. 2 weeks later, on a Friday evening I received an email saying we didn't have tickets. After fighting for service with various agents for days, none of whom called back when they said they would, and one who was so rude I hung up on him, I had to ask for a refund. 5 days later I'm still waiting for a confirmation email, with my last 5 emails unanswered and I’m $11,000 out of pocket with no idea whether it will be returned. I have had to buy new tickets for my family and in the 18 days that have passed the costs have gone up more than $3000. All agents are Indian nationals using pseudonyms. I'm starting to think that the Australian address is a front for an Indian call centre and will be following up with Fair Work NSW on this matter. I have now heard from another fake name person in their review department after writing this review offering process my refund immediately if I remove my review. Talk about blackmail! This also begs the question how they can suddenly refund me immediately when I've been waiting since last week for a significant refund of my money that they've held for close to a month. Using Best Price Travel is the worst decision I‘ve ever made. Instead of what looked like a great price through their slick integration with SkyScanner and Google, I've ended up paying $4000 more for a longer route that I had to book myself and with them owing my ~$11000. That's not taking into consideration all the time that I've had to spend cashing them, the stress I've suffered or the terrible customer interactions I've had with all but 1 of their staff to date. More like worst price and experience travel than Bestprice Travel!

I love your customer attendance . I really enjoyed booking with you

Ruby was so patient which is great for an older person who is not confident in booking on line

Ruby was great. She is very hardworking, responsive, responsible and polite. She did her best to help me to find out best tickets possible. She was patient and good listener. I wish her all the best for future.

The transaction went smoothly, and the staff's are very accomodating. Steve was very helpful.

Travel booking through Grace Gabayeron

Recently, I ince again, used the services of Grace Gabayeron. As always, It has been a pleasure doing business with BestPrice Travels through Grace. As before she was polite, efficient and providing different suitable alternatives and options. Due to her good service, we have recommended Grace’s services to our close friends over these years. During our last India trip she sourced us the most convenient transfers to our destination, Chennai, that suited us best. Grace is very professional in her work and is prompt to return calls and reply emails. She is very committed and an asset to the customers and to the company. My wife and I recommend her wholeheartedly to all customers. We thank her for her service and wish her the best in her career.

Ruby was absolutely amazing. She worked so hard in trying to help me and my family find the best flight with the best price. Her success was beyond when no other travel agent could help. We finally got what we wanted thanks to her great hard work. Super highly recommended.

The service provided was more than efficient, the price better than dealing directly with the airline. Ruby was extremely tolerant of the number of changes I made regarding destination options and travel dates. Overall a great outcome for the customer