Bert & May Arvostelua 1 154

Great customer service and on time delivery. Unfortunately I can’t say the same for the product.

The wall tiles I ordered were varying in sizes, this made installation extremely difficult. 200 x 200mm wall tiles but some were 198 x 200.

Extremely poor for a very expensive tile.

I cannot rate the service that I have received high enough. Everyone at Bert & May that has been involved in my order along the way, have been wonderful

Ella was extremely helpful and quickly pulled together some sample mood boards based on my initial ideas. These have been a great help in helping me to try and finalise my colour and tile choices.

Thankyou for your efficient service
Your products are also great!

Beautiful product. Quick delivery and well packed

Great products, nicely photographed and intuitive, easy to use website

Nice people, very helpful and reliable

The sample tile was sent quickly and arrived in perfect condition and was followed up with an email to ask how I was getting on

Good website - well illustrated and easy to buy.

Amazing customer service from Yvette, so lovely to deal with! She answered all my questions and helped me navigate shipping to the Channel Islands. Looking forward to receiving my order now 😊

Emerald and team could not have been better or more helpful. Couldn’t recommend more! Totally worth the cost.

Fast delivery and gorgeous tiles ! Will be ordering shortly !

We bought encaustic Alalpardo white and black tiles for our hallway. My frustration is that I don't believe the products are fit for purpose due to the painstaking preparation required and how difficult they are to install correctly.

These encaustic tiles are rustic and filled with imperfections. It comes with the territory and we understood that.

Numerous tiles featured cracked edges, cracks and colour imperfections.

We sanded down the edges of the tiles to smooth them out and then washed each of them carefully. We then sealed twice using Fila PRW200. They looked alright at this point.

However, we found after this point that any bit of dirt, footprint or particulate will be absorbed into the tiles and they are extremely difficult to clean, even after using the recommended PRW200 sealant. This is even before grouting.

These tiles have to be grouted using a point grout method of grouting (not slurry/spread method).

I'm not convinced you can grout these tiles in any other way than point grouting, regardless of the grout colour you choose.

It's my opinion that it should be made very clear that dark grouts cannot be used with these tiles and the slurry or spread method of grouting can also 100% not be used if choosing these tiles.

In my opinion this needs to be made much more explicit as part of the installation instructions.

We're now going to have to sand back the top layer of dirt in order to get them to a place where they don't look awful.

My advice if you're buying these tiles is to please please please think very carefully about how difficult they are to install and whether it's worth it to you.

I personally think these tiles are overhyped, overpriced and the products themselves and the recommended sealants are not fit for purpose.

Returning customer. Nel was, once again, a super star. Such brilliant service and wonderful products too. Thank you so much

Great help with the ordering and quick delivery. When there were a couple of broken tiles on delivery, they were replaced without hesitation. Excellent customer care.

Excellent service, very responsive.

Product as described, well packaged and delivered with good communication. Really helpful, responsive staff. Would buy again.

Great tiles and couldn’t be easier to deal with.