Berkeley Group Holdings Plc Arvostelua 596

The Customer Relations team led by Mark Searson in East London has been a fantastic support to me. I purchased the property from Mark when he worked at the sales department. Many years after he still picks up pieces of memory. The conversations are always honest and customer-centric. He always cares to solve the problem and wherever not applicable, he always let customers know why and what he could do to help. This is heart-warming in a tech-driven world where machine auto-replies take a role. The interactions with Mark and his team have been always positive, responsive, and helpful. Many thanks to Hazel Whiles who takes care of my queries effectively and thanks very much to Ruby Frampton from R&R who responded quickly to supply the building insurance materials. I really appreciate that there is always a human touch in the services provided, not only a ‘job’ to complete. I won’t forget to say thank you to Bill Cumes who managed the property for R&R who offered me empathy and tried his best to help. Thanks a lot to you all.

My recent purchase experience with St George is excellent. The customer relations did well in providing help through the sale process

Updating my review as I had originally written a one star review but it turned out to be a case of mistaken identity.

Tim reached out from Berkeley, was very friendly, professional and looked into manners further for me so that he could get this resolved. I liked how he was very quick to try and resolve my issues.

Thank you Tim :)

Nice estate management services. Snags are fixed quickly.

Good, no complain

Really positive experience purchasing a home with Berkeley Homes. Xian Deng was an incredible Customer Service Manager and the flats themselves are very well designed with quality finishings.

I know it’s an old saying but the Customer does come first with Berkeley Homes. Through issues with our chain we were supported all the way. Thank you

As a newhome owner, I have a good experience with St William Ltd, Berkeley Group. The customer service is fantastic. Appreciate the project team’s hard work, I am very satisfied with the quality of my apartment.

Sadly the windows in our high rise are falling out thanks to Berkeley Homes shoddy windows.
I bought a flat new in 2006 and have complained to them previously.
They have made no effective attempt to fix them

Very impressed with the quality of service, overall development and lifestyle surrounding Berkeley Homes. Would definitely recommend them to friends and family.

So good in leading/explaining to us through all issues that a new home buyer needs or may not know patiently and professionally. Special thanks to Martina Bird, so good before, during and after our stay in UK in early Feb.

Professional, with personal touch, the customer experience is excellent, highly recommend👍

Our experience purchasing in Broadacres Southwater has been amazing. We first time buyers, we were often unsure of what to do next. The Berkeleys sales team was however amazing and kept us informed and explained everything to us. They were very customer centric. At no point did we feel like we were getting pressured. Post the official exchange the after sales team has been just as attentive and helpful. They are quick to address any questions or concerns. We’ve had an amazing experience. The team as a whole was amazing. I would however like to give a special thanks to Sarah, Gay, Holly and Nicola for all their assistance.

We had the most disappointing customer experience one could imagine. We made a deposit for a flat and after a couple of months we got a phone call from Berkeley sales manager saying that they are breaking the deal because of our nationality. Our family is shocked. Berkeley rejected to compensate the cost of solicitor services - more then 4k pounds which is a big hit for our family budget with a small kid. This is a disgusting and discriminatory company.

First class customer service : polite, efficient and a pleasure to deal with

Excellent Sales pitch and Commendable service leading to Completion.

Excellent Company.

In my 25 year property career we have completed on thousands of apartments. Dealing with Berkeley Homes was the best experience I have had. The customer service was excellent. The specification and level of finish in the apartment and as importantly the communal was second to no company. If all the completion experiences were like this my working life would be much easier

Punctuate. Professionalism quality

To be honest, as a first-time homebuyer, I can say that from the very initial viewing to handing over and moving in, it was very smooth and professionally managed by The Green Quarter team. The built quality and the amenities are unmatched. Lots of green spaces are a plus.

White City living
Good communication
Several communication channels making sure message is conveyed and questions answered
Very clear timeline
Accommodating to some requests
The final product is of high finishing standard
Post completion staff is very experience and helpful to answer queries