Bensons For Beds - Uddingston650 Arvostelua 

One of the worst experiences I have had for one of my most important expensive purchases ever made.

Ordered a bed on approx 4 week delivery. On arrival the bed was damaged and the screws were threaded therefore could not use any tools to remove. Called, emailed and whatsapp’d, was told 2 working days for replacement parts, then called again was told 2 weeks. After 2 weeks then got told 4 weeks. After 4 weeks got told up to 6-8 weeks. Each person each point of contact told me a different timeframe. I was told a date for the parts finally, but again this was not true and is now passed this date provided again.

Requested callback from ‘escalation team’, no callback. Requested compensation for not having a bed to use and paying thousands for the order, nothing. Was told managers at customer care are not available and could not help either.

As a first time purchase, I am left helpless and feel sickened by the lack of care. I was told at the start of the issues that my parts order was placed as ‘matter of urgency’ twice, yet nothing has been done.

I will seek citizens advice and further legal help to hopefully receive my goods, or ensure my consumer rights are not violated and seek my money back or compensation for this awful awful experience.

Greeted when we came in store by Heather who helped us with our purchase

I went to Bensons for Beds in Uddingston for a new bed, headboard and mattress and was served by Linda. She was absolutely brilliant from start to finish. She was so helpful and patient while I made up my mind (which changed a few times). All the staff in store were so friendly and welcoming, but in particular, Heather, Linda and Sandra went above and beyond. I wouldn't hesitate to recommend them when you need a new bed or mattress.

Awful experience - We were upsold a mattress of £900, pillows and mattress protector which in total everything was around £1200 which is a lot of money but we thought the mattress would last. The pillows we don’t even have had to get rid and buy new ones. The mattress now after only 2 short years has extremely dipped where each person lies so it’s flat then dipped then flat then dipped which is extremely uncomfortable and waking up in agony. Went back to shop sales lady who sold us on said this should not be the case and we showed pics.
Don’t worry you have an 8 years guarantee (instant relief) as it’s a hell of a lot of money. Turns out the dips are acceptable and nothing they can do it’s not covered under the guarantee after 6 weeks of waiting. Customer service is the worst I have personally experience. Now after 2 short years when our other cheaper mattress bought from other companies are fine we not need to go out and buy another Mattress after 2 years. Feel like I would have been better putting the £1200 done a drain. It’s a lot of money to lose and have to fork out now again for another one bit it’s definitely won’t be at Bensons!!! Avoid at all costs unless you have money to buy expensive products every 2 years or get in debt to have to replace faulty products. Wasted weeks of my time. Only to be told I wasn’t covered the 8 years guarantee and I should have been given a copy of what is covered and explained what is actually covered by the person who sold us it. Advised I was not given any details of what is covered of any documentation either. But also when I read online what is actually covered I could not find anything in writing online available to customers to advised that the bed can have a natural settlement and dipping allowance and any indication of what the dipping allowance was so when I asked the girl on the call to continuous advise me why are we not covered under the 8 years guarantee guarantee as it’s only been 2 years she kept repeating your just not covered unfortunately, a technician has been out and your bed should still be comfortable even with over a 2 and half cm dip. I said well it’s certainly not comfortable my husband and I am waking up in agony. She said it would have need to be dipped by atleast another half a cm to 1 cm to be covered as faulty. She said she was sorry I felt that way when I continuously proceeded to cry and explain what can I do and was told nothing. Since this review I have now had to go to Dreams and buy a brand new mattress and pillows so on the last 2 years I have send over £2500 on mattress, protectors, mattress toppers and pillows. So hopefully my mattress from Dreams will last and having explained the awful experience we had my husband and I were rest assured this would not be the case with dreams and where given confidence we would be covered with there guarantee 100 nights sleep guarantee, the 1 year manufacture warranty and the additional 8 year warranty we took out and were given all documentation. I have since had to pay for the bensons mattress to be uplift for recycle as it was no use to anyone - the worst expensive purchase I have ever made and everyone via email phone or person in bensons didn’t care or show any empathy it was a repeat of sorry your not covered. WILL NEVER waste my money here again

Everything was excellent from order to delivery.
Delivery team first class - but there should be handles or similar on mattresses to make the transfer from van to bed much easier for the delivery team.- especially on king size mattresses going upstairs

Everything went smoothly

I have already posted a review for excellent in-store customer service on date of purchase.
Delivery on 15th May was on time, as previously arranged. Reminder text was received on phone & a phone call from the delivery driver to state precise time band of their arrival on the day. Delivery went smoothly, new mattress placed on bed & old mattress taken away to recycling. Courteously done.

From purchase to communication in between and delivery day the experience was perfect

Excellent products and service

Customer service in store was exceptional. No pressure to buy a bed. Advised on types and availability and told to try as many beds as often as we wanted before purchasing. Staff were all very friendly and knowledgeable.

Delivery service was good too. All be it a little costly but can't fault the service provided

The staff were very helpful and delivery was without hitch

Overall good attending the showroom good service and staff my wife has e mailed the company regarding an issue about the fitting of the new tv bed awaiting response

Great bed friendly service

Upon walking into the store we were welcomed by a staff member and I was concerned that we were going to be pursued around the store in an unhelpful way. I was wrong, besides a few helpful conversations we were left alone until we a De our purchase. Thank you B4B. The delivery team were punctual and did everything we were told they would, however the poor guys had a flat tyre outside our house and had to wait a few hours to get it fixed. This was obviously a bad day for them but they stayed calm and cheerful and installed our new bed whilst coordinating getting a repair arranged. Thanks again - by the way - the bed is great!

Very friendly and helpful service.

We were helped by Sandra and she was so helpful and knowledgeable on the products, made the whole experience very easy!

The professional courteous staff who provided excellent customer service, providing the correct guidance leading to our choice and purchase.

Maureen in the uddingston store was amazing and really helped me choose perfect mattress. She understood my needs and made the whole thing really pleasant