Bensons For Beds - Swindon Arvostelua 

Everything. From goin to shop, advice and help from staff. Excellent service from start to finish. Lovely matteress. Delivery was very good too. Team very helpful nothing to much trouble.

All the staff from the show room, sales and delivery team

From the initial store visit to the delivery and support the service has been first class...as was the quality of product, price, and value for money - highly recommended!

Joanne Poole in store (Swindon) was a great help, helping decide which was the correct mattress for my 75 yr old mother made the process a lot easier.

Courteous service and helpful advice from sales consultant. No ‘pressure’, all questions answered with good detail and honest information. Great choice of beds and mattresses to choose from at realistic prices. We were very impressed by the sales experience. Thank you.

Knowledgeable attentive staff. Multiple beds on display to chose from. Choice of delivery dates with delivery to the bedroom. Competitive prices.

Jo was great, knowledgeable and very efficient. Went through all the options with us and got a great delivery date set up.

We asked to be left alone when we tried the beds. Leah, the sales assistant, understood and just mentioned to give her a shout if we needed anything. When we did need attention, she was very helpful in a nice, non-pushy manner

Five stars. The customer service we achieved was top notch and a pleasant surprise by the standards of other furniture shops. Give that lady a pay rise.

This is our third annual purchase from Bensons in Swindon. Martin quickly found our details and processed our order for a double Eve Hybrid mattress for our daughter.
Communication about delivery and person delivering swindonwas spot on. All went very well AS USUAL.

After having very bad service through Emma on line it was nice to go into a store and get great customer service. Store was clean and welcoming, the staff were not too on top of you when you first go in and are more than happy to help when you do need them

Polite professional team.very good serive from ordering to delivery

Overall I received good service. However there was one outstanding negative which made me feel quite uncomfortable and not very valued as a customer.

Without asking about my preferences first, the assistant just went ahead costing up prices with the 0% finance. Fine, it was good to hear all the options. However he calculated costs based on a 20% deposit without even asking me what deposit I was happy with. It was assumed that 20% was reasonable and manageable. I explained that I had looked at the finance options online before coming to the store, and needed to go with a 0% deposit option, which meant that I couldn't get the 0% finance option and would pay around 9% for the privilege. This was absolutely fine, as I had already costed this and felt happy with that decision. However the assistant made me feel very uncomfortable when he said 'you're the first person I've ever had to not go with the 0% finance option'. It made me feel embarrassed, that because of my financial situation I couldn't afford to put any deposit down. My finance agreement went through absolutely fine, showing that I won't have any trouble with the repayments etc. But that comment really tainted my otherwise good experience. I would have loved to go with the 0% finance option, but I'm currently pregnant and have a lot of items to buy for the baby, so I just don't have the money to put any deposit down. The whole reason I'm buying a new bed is so I have extra storage room underneath for baby clothes etc. So, to be made to feel embarrassed about my financial situation wasn't a nice feeling, and would unfortunately make me think twice before returning as a customer in the future, or recommending your store to family and friends.

The shop was quiet being a Monday and the sales assistant didn’t pounce on us which was great. She asked after a while if needed help and at the time we didn’t so she politely left us alone. When we needed help we found her and she was very helpful and knowledgeable about the bed that we eventually purchased. Whole thing was very easy she explained the process to expect and we didn’t need to ask a thing as she covered everything. Great service would use again.

The woman who helped us out (Jo) was very helpful and easy to talk to, she made us feel very at ease and relaxed through the entire process. No hard sale or anything just listened to what we wanted and helped us get it all sorted

Friendly staff not over bearing or pushy let you look try out the beds if anything you needed all you had to do was ask😀 very knowledgeable on what they were selling

Leah was great, she asked if we needed help without being pushy (unlike some of the sales associates in competitor stores) and when we did need her assistance she was clear and informed. Loved the variety in store and again, Leah made the whole experience smooth.

We unfortunately had an uncomfortable experience at the Swindon store. We found the shop assistant to be unfriendly and as she showed us each mattress it seemed as if she was in a rush. She then left us to help a colleague at the till instead.

We had a great service from the staff who helped us with various questions.

Jo was really friendly and approachable at the Swindon store, she knew her products and recommended a mattress that we bought along with a double bed. Jo is a great ambassador for Bensons and I hope she is given the recognition she so deserves. Thank you Jo, you helped me and my teenager find the perfect bed.