Lovely staff at Bensons for Beds Hedgend. Even though I ultimately made the purchase online they were really helpful. The online process was seamless aswell. Just looking forward now to the furniture... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintiaUnit 2 Bradbeers Retail Park, Hedge End, SO30 2QY Southampton, Hampshire, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Sales person consentrated on range that would catwr for our needs showing full range of mattresses. Service from start to finnish. Kept informed of progress right up to delivery with driver & Assista... Näytä lisää
Yritys on vastannut
Good communication by E mail then text. no issues ,the lads (Tim,GaryWarren)were fun and chatty. respectful of our property when trying to get the bed up. left the bed in perfect condition we had p... Näytä lisää
Jack was really helpful. I told him my budget and the fact that l needed prompt delivery and he managed to sort beds, mattresses removal of old bed and assembly of new ALL within my budget asap. Thank... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Bensons For Beds - Southampton151
Yrityksen kirjoittama
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Yhteystiedot
Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY, Southampton, Hampshire, Yhdistynyt kuningaskunta
- 1489787983
4,8
Erinomainen
686 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Aruta was very helpful and answered all…
Aruta was very helpful and answered all our questions we would definitely come back to bensons
13. toukokuuta 2026
Vastaus yritykseltä Bensons For Beds - Southampton151
That’s great to hear! 😊 Aruta will be so pleased—thanks for the lovely feedback, we’d love to welcome you back✨
Vastaus yritykseltä Bensons For Beds - Southampton151
We appreciate your feedback and are so glad you received excellent service and installation. Thanks for choosing us!
Team Bensons
Vastaus yritykseltä Bensons For Beds - Southampton151
We're glad you appreciated the quick and precise service. Thank you for sharing your positive experience with us!
Team Bensons
The delivery team Gary and Warren were…
The delivery team Gary and Warren were brilliant, so helpful and friendly, Azad at the store made sure everything ran smoothly and kept me up to date with everything regarding delivery. Have ordered beds from bensons before and had a good experience and this is just the same. Would recommend and will continue to use in the future. Thanks again Louise
1. toukokuuta 2026
Vastaus yritykseltä Bensons For Beds - Southampton151
We're happy to hear that our delivery team were so helpful and friendly, and that our store team kept you informed. It's great to know you had another positive experience with us and will continue to use our services. Thank you!
Team Bensons
Vastaus yritykseltä Bensons For Beds - Southampton151
We appreciate your feedback! We're so happy to hear that you found our staff experienced and that the mattress is perfect for you.
Team Bensons
Excellent experience from beginning to…
Excellent experience from beginning to end.
2. toukokuuta 2026
Vastaus yritykseltä Bensons For Beds - Southampton151
We appreciate your wonderful feedback! It's great to know you had an excellent experience from start to finish.
Team Bensons
Above and beyond
Excellent support from Azura at Hedge end store regarding problem with the bed
Delivery team were also great
2. toukokuuta 2026
Vastaus yritykseltä Bensons For Beds - Southampton151
We're happy to hear that you received excellent support at our Hedge End store and that the delivery team was great. Thank you for your positive feedback!
Excellent service and delivery,
Excellent service and delivery,the bed we had ordered from another company the day it’s was due to be delivered they phoned to say it was broken .We cancelled and decided to go into bensons to see how quick they could deliver us a bed as we were with out one , Benson showed us what was available and they delivered to us the next day , it was assembled and we were given cleaning pack brilliant service highly recommend
17. maaliskuuta 2026
Vastaus yritykseltä Bensons For Beds - Southampton151
We're delighted to hear about your excellent service and speedy delivery! It's great that we could provide a quick solution after your previous order fell through. We appreciate your recommendation and are glad you're happy with your new bed and the service you received.
Team Bensons
Vastaus yritykseltä Bensons For Beds - Southampton151
Thanks so much — we’re glad you had a great experience 😊
Vastaus yritykseltä Bensons For Beds - Southampton151
Thank you for your feedback! 😊 We’re so pleased to hear Jonathan was really helpful — we’ll be sure to pass on your kind words. Thanks again for choosing us! 🌟
Very helpful staff
Very helpful staff. Azad was very knowledgeable and attentive. He listened to our requirements and was able to make recommendations without being pushy.
29. huhtikuuta 2026
Vastaus yritykseltä Bensons For Beds - Southampton151
Thank you for the lovely feedback! 😊 We’re so pleased to hear Azad was knowledgeable, attentive, and took the time to listen to your needs without any pressure. We’ll be sure to pass on your kind words. Thanks again for choosing us! 🌟
Amazing customer service
Amazing customer service, not the first time we have purchased from this store, will not be the last.
29. huhtikuuta 2026
Vastaus yritykseltä Bensons For Beds - Southampton151
Thank you so much! 😊 We’re delighted to hear you’ve had another amazing experience with us. Your continued loyalty means a great deal — we look forward to welcoming you back again in the future! 🌟
Azura was very friendly and helpful
Azura was very friendly and helpful. Very knowledgeable and ready to help when we required it without applying any pressure. 10/10 customer service
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Southampton151
Thank you! 😊 We’re delighted to hear Azura provided such friendly, knowledgeable, and pressure‑free service. A 10/10 rating is fantastic—she’ll really appreciate the recognition! 🌟
Really helpful and polite staff!
19. huhtikuuta 2026
Vastaus yritykseltä Bensons For Beds - Southampton151
We're so happy to hear our staff were helpful and polite! We appreciate your positive feedback and support.
Thank you for your positive review – Lauryn at Customer Care 💜
Received good advice
Received good advice. Friendly staff good selection to choose from.
19. huhtikuuta 2026
Vastaus yritykseltä Bensons For Beds - Southampton151
We're happy to hear that our staff was friendly and helpful, and that you found what you were looking for!
Thank you for your positive review – Lauryn at Customer Care 💜
Hedge end retail park Southampton
Hedge end retail park Southampton
Went to this store on 14th April 2026.
Absolutely fabulous service from Azura
She was very knowledgable and her manner was spot on.
Azura was only young and she is a credit to the company and the future of this country.
My brother purchased a bed and I got some of the mattress and pillow sprays. The sprays are really lovely and highly recommended for anyone that likes nice smells.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Southampton151
Thanks so much for the lovely review! ✨
We’re thrilled to hear Azura made such a great impression — she’ll be over the moon to read this. Enjoy the new bed and those gorgeous sprays… your home is officially winning at comfort and great smells! Sleep well,
Megan | Customer Care Specialist😄
We bought a king size bed with 2 zip…
We bought a king size bed with 2 zip and link mattresses during their sale from the southampton Branch . We were attracted to Bensons because of their 40 day exchange policy.
Unfortunately we have found the mattresses too hard. We went back to the branch within the 40 days and were told the only softer mattresses available were now not on sale and would cost an extra approximately £2000 (more than the original cost was). The salesman said he would speak to the manager and get back to us. This never happened.
We are disappointed with the service.
If you are buying because of the return policy, worth checking what other options would suit you and what the non sale price is.
Update post review. Nathan at the Southampton branch contacted and apologised for the service received. We were invited back in and he and the manager were extremely accommodating to find a solution for us. Thanks Bensons. Would change 3 to 5 stars if I could
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Southampton151
We appreciate you bringing this to our attention and we regret that the mattress exchange process did not meet your expectations. We're sorry to hear about the lack of communication from our team. We'll review this with the store and arrange for them to contact you back.
Thank you for your review - Lauryn at Customer Care.
Very good business to buy from
Very good business to buy from. Excellent advice in the shop, met the promised timelines for manufacture and delivery.
Delivery guys were quick with no fuss, they used an enormous plastic bag to take away the old mattress.
Mattress itself is comfortable.
20. huhtikuuta 2026
Vastaus yritykseltä Bensons For Beds - Southampton151
Thank you for your feedback. We’re delighted to hear that you received excellent advice in store, that everything was delivered within the promised timescales, and that the delivery team made the process quick and hassle‑free. It’s great to know you’re also finding the mattress comfortable.
Thank you for your positive review – Lauryn at Customer Care 💜
No response to email
I have contacted bensons Southampton to request a price match. They have not responded! Is this delay to make me miss the better offer with furniture village?
18. huhtikuuta 2026
Vastaus yritykseltä Bensons For Beds - Southampton151
We’re sorry for the delay and understand your concern. We can confirm we contacted you today regarding your price match request. We are sorry for the frustration caused by this,
Megan | Customer Care Specialist
Great sales person and lovely mattress!
Sales person not pushy, knowledgeable- great to be able to see and test the beds out.
Mattress super comfy. Slept so well with no lower back pain after my first night. Bliss!
16. huhtikuuta 2026
Vastaus yritykseltä Bensons For Beds - Southampton151
Really appreciate your review! It’s great to hear our knowledgeable, no‑pressure approach helped, and that you’re already sleeping well with no back pain.
Sleep well,
Megan | Customer Care Specialist💜
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