Olivia was so great and patient with me, she tracked a bed I wanted, and then as I discussed my child, she advised me of another small double, bed that I was not aware of that was more practical so... Näytä lisää
Sijainti
Vaihda sijaintiaUnit 4 Solihull Retail Park, Chalford Way, B90 4LD Solihull, West Midlands, GB
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Katso, mitä arvostelun kirjoittajat sanovat
We visited Benson for Beds at Solihull Retail Park and the service and attention to detail was fantastic. We felt truly looked after by Liz who took the time to show us the different products and opti... Näytä lisää
Yritys on vastannut
Great service in store, quick and efficient service. Excellent customer service and product knowledge too. Pity that was followed by too many ’spam’ text messages thereafter, mainly pestering... Näytä lisää
Yritys on vastannut
Friendly, well informed staff at Solihull branch - no pressure selling. Pros and cons on each choice clearly described. Careful delivery and assembly excellent (despite the heatwave!) with all packag... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Bensons For Beds - Solihull
Yrityksen kirjoittama
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Yhteystiedot
Unit 4 Solihull Retail Park, Chalford Way, B90 4LD, Solihull, West Midlands, Yhdistynyt kuningaskunta
4,6
Erinomainen
173 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great mattress
Absolutely lovely except cost of delivery and sending old mattress back. After spending £2000 I think it should be free
28. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Solihull
Thank you for your feedback — we’re really pleased to hear you’re happy with everything. I completely understand your frustration about the delivery and mattress‑removal costs. After spending £2,000, it’s perfectly reasonable to expect those services to be included. We really appreciate you sharing this, as it helps us review how we can improve the experience,
Megan at Customer Care!
excellent service all round
26. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Solihull
We’re delighted you had excellent service all round — that really means a lot to us! 😊
Thanks again for your support—it means a lot!
Megan at Customer Care
Staff member looked after us really…
Staff member looked after us really well, helped us get what we needed & helped us get the best deal possible
22. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Solihull
Thanks so much for the lovely review! We’re thrilled we could look after you and help you bag the best deal — come back anytime,
Megan at Customer Care
Great experience, professional staff
The showroom was well laid out and the sales team friendly but not at all pushy. Helpful when asked questions and order placed without a fuss. Staff professional and knowledgeable and product great.
22. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Solihull
Thank you for your wonderful review! 😊 We’re delighted to hear that you found the showroom well laid out and that our sales team were friendly, helpful, and never pushy. It’s great to know your questions were answered clearly, your order was placed without any fuss, and that you found our staff professional and knowledgeable. We’re thrilled you’re happy with the product too! Your feedback is truly appreciated,
Megan at Customer Care
Steve was very helpful without being…
Steve was very helpful without being “pushy”. He explained differences very patiently.
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Solihull
We're happy to hear that our team member was helpful and patient without applying pressure. We appreciate your feedback and are glad you had a great experience.
Stewart - Team Bensons
Only 7 day to return otherwise there’s a large charge
I recently ordered a bed from the Solihull branch of Bensons for Beds and initially had a very pleasant experience with a lovely sales assistant. However, my experience quickly turned disappointing when I needed to cancel the order due to the size of the bed.
Unfortunately, I hadn’t read the terms and conditions in full at the time of purchase. When I contacted the store just 8 days later to request a refund, I was informed that a cancellation fee of 20% would apply — amounting to £300. I was genuinely shocked by the size of this charge, especially given that delivery was still over 5 weeks away.
The store manager advised that customer services would provide the same response. After expressing my concerns to customer services about the fairness of such a high fee, the store eventually offered to reduce the charge to 10%. Even so, I feel this remains excessive for a cancellation well before delivery or dispatch.
This experience has left me feeling that customers are not given sufficient flexibility for large purchases where circumstances can change. I would strongly encourage anyone considering buying a bed or other big-ticket item to take extra time before committing — shop around, be completely sure of your choice, and most importantly, read the terms and conditions carefully as you only have seven days including the day you bought the item to return without incurring any charges.
Based on my experience, I would personally consider alternative retailers in future.
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Solihull
We appreciate you sharing your experience with us. We're sorry to hear about the cancellation fee and the disappointment it caused, especially given the circumstances and timeframe. We'll review your feedback regarding our terms and conditions to see where we can improve. Thank you for bringing this to our attention.
Lauryn at Customer Care
Fantastic salesperson at Solihull …
Fantastic salesperson at Solihull store she was amazing Gill was fantastic very knowledgeable and helpful
15. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Solihull
We appreciate you sharing your feedback! We're so happy to hear that our salesperson was amazing, knowledgeable, and helpful during your visit to our Solihull store. Thank you for your positive review – Lauryn at Customer Care 💜
Brilliant Bensons Beds!
Whole experience has been exceptional. Steve at Bensons in Solihull was fantastic. He was helpful, approachable, friendly and knowledgeable without being pushy, exactly what you want from a salesman. Delivery arrived exactly when we were told it would, communication was excellent, delivery guys were brilliant. Really could not fault a single thing. Extremely happy, highly recommend Bensons, could not wish for a better service.
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Solihull
We're happy to hear that your entire experience was exceptional. It's great to know that our team member was helpful and that the delivery service met your expectations. Thank you for your recommendation!
Vastaus yritykseltä Bensons For Beds - Solihull
We are happy to hear that you had a positive experience with our excellent service and communication. Thank you for your feedback!
Vastaus yritykseltä Bensons For Beds - Solihull
Thank you for taking the time to share your review with us Cath. I’m very sorry to hear that your delivery experience did not meet your expectations. This isn’t the level of service we aim to provide, and I completely understand how disappointing this must have been for you. I have contacted you today to discuss this further.
Thank you,
Megan at Customer Care
Vastaus yritykseltä Bensons For Beds - Solihull
We appreciate your positive feedback! We're happy to hear that you found a great range of mattresses and that our staff was helpful.
Very helpful and explaining all of the…
Very helpful and explaining all of the ins out of the comforts of the beds. Greatly priced.
26. tammikuuta 2026
Vastaus yritykseltä Bensons For Beds - Solihull
We appreciate you taking the time to share your experience! We're happy to hear that our team was helpful in explaining the comfort options of our beds and that you found great prices.
See you next time! Megan at Customer Care 😊
Staff very helpful and pleasant
Staff very helpful and pleasant. Good range on display
28. tammikuuta 2026
Vastaus yritykseltä Bensons For Beds - Solihull
We're so pleased our helpful and pleasant team made your visit great with our range of products! Thank you for your positive feedback.
We had a double bed base delivered on…
We had a double bed base delivered on Monday 26/01/26
What can I say about these 2 men Simon and his colleague, sorry forgot your name,were absolutely fantastic.
I have a broken foot,they asked if I wanted the mattress put on the new bed base,
Courteous,polite didn't need to ask them to take shoes off,and very helpful so to my Knights in shining Armour. Thank you.xx
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Solihull
We're happy to hear that the delivery team provided fantastic service and were so helpful with your new bed base. We appreciate you acknowledging their courtesy and assistance, especially with your broken foot. Thank you for your positive feedback!
the team were friendly
the team were friendly, knowledgeable, and genuinely focused on helping us find the right option rather than pushing for a sale. They took the time to explain the differences between the mattresses, answered every question clearly, and made the whole process feel easy and stress‑free.
20. tammikuuta 2026
Vastaus yritykseltä Bensons For Beds - Solihull
We're happy to hear that our team provided you with a friendly, informative, and stress-free experience. It's great to know that they focused on helping you find the right mattress and clearly answered your questions. Thank you for your positive feedback!
Great customer service
21. tammikuuta 2026
Vastaus yritykseltä Bensons For Beds - Solihull
Thank you for your positive feedback!
Vastaus yritykseltä Bensons For Beds - Solihull
We appreciate you mentioning the assistant's time and patience! We are so glad you had a positive experience with us.
All staff extremely helpful from…
All staff extremely helpful from purchase to delivery.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Solihull
Thanks so much for your review Paula! 😊
We’re really happy to hear that our team were extremely helpful from purchase right through to delivery — that’s the smooth experience we aim for every time!
We truly appreciate your feedback.
Megan at Customer Care
Ryan was extremely helpful and guided…
Ryan was extremely helpful and guided us onto choosing the right mattress.
5. tammikuuta 2026
Vastaus yritykseltä Bensons For Beds - Solihull
We’re delighted to hear Ryan provided such helpful guidance and supported you in choosing the perfect mattress. Thank you for your positive review – Lauryn at Customer Care 💜
Comfortable spend …..
Steve was very supportive of my requirements and there was no ‘big sell’ to put me off. I’m hoping my iGel mattress purchase is as cool as it says…
Thanks again Steve
31. joulukuuta 2025
Vastaus yritykseltä Bensons For Beds - Solihull
Thank you for your feedback Christine! We’re delighted to hear Steve provided supportive, patient service without any pressure. We hope you love your new iGel mattress and that it’s as cool and comfortable as promised! Enjoy your purchase, and we look forward to seeing you again.
Take care,
Megan at Customer Care
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