Bensons For Beds - Reading388 Arvostelua 

Patient and helpful

Lady that helped us was very informative and helpful. She gave us all the information we needed to buy a new mattress.

The whole experience with Bensons for Beds has been effortless and we have purchased a new mattress that is exactly what we wanted.
The store staff were very professional and helpful.
We have been kept up to date on our order and emailed with delivery date and times. There is even a tracker to show you how far away the delivery vehicle is! The delivery men were friendly and professional and were in and out very quickly. They took away our old mattress, and took their shoes off at the front door. We would recommend Bensons for Beds, Reading.

We had two double ottoman bed and the price was slashed by 25% so got a quality product at reasonable price. Sales executive supported us very well to show around. But the price for assembly was too high around 95/ bed and disassembling was 50 so bit expansive compared to to the market.

Very pleasant and informative information about the item we purchased and left us in no doubt about the right item we picked.thankyou

Instore sales person was professional, very good price for a great mattress and fast delivery

The chap who I spoke to was helpfull and knowledgeable. His name was Sami and if it wasn't for him I would have gone elsewhere.

Great service & good product knowledge

So polite and helpful

I visited the store to buy a pillow and the service from the advisor Rita was absolutely excellent! She was friendly, professional, and really took the time to understand what I was looking for. I left with exactly what I needed and a big smile — truly five-star service! Highly recommend.

Despite the wide range of mattresses on their website, this company has the same owner as Slumberland, so expect to not be given any choice but Slumberland. Despite stating clearly (to a native English speaker) we wanted a medium mattress and were not sure if pocket spring or hybrid/composite mattress would be best, we were immediately shown to a Slumberland extra firm orthopaedic mattress and asked to try it. I had to push a bit to persuade the sales person to show us another, softer mattress, but it was still the same Slumberland mattress but in just firm, not medium as I had said. No others were suggested or shown to us. Because of a very nasty and smelly experience from another retailer a number of years ago, I tried to ask the assistant how long the display mattress had been unwrapped and on display. I got the impression that she did not understand, and I certainly could not understand what her supposed reply was, I think that she may have been on about delivery lead times. Fearing being branded as racist, I felt we had little option other than to buy the mattress offered and paid just short of £1000.

Then stared a string of emails confirming the purchase, stating what to expect etc. and all but demanding reviews. Eventually one came giving a delivery date and time of between 7am and 9am, saying if this was not convenient I should phone the delivery team. After hanging on for 20 minutes they had still not picked up the phone, so I contacted their customer (dis)service number who would/could do nothing to help. A 7am delivery meant that to give time to get the old mattress off the bed and out of their way, I had to be up very soon after 5am. As a retired pensioner, I felt that unreasonable, especially when they telephoned soon after 6.45am saying they would soon be with us.

I made my displeasure with the salespersons English communication skills and service very clear to the customers (dis)services call handler when I tried to change the delvery time..

Apart from the time, the delivery was absolutely fine.

Next an email all but demanding a review of the delivery, which I ignored, as I had done the others.

Then I got another rather hectoring email telling me how to look after the mattress and telling me to expect it to sag, but even so it would be perfectly acceptable. Talk about getting your excuses in first.

Now, today at lunchtime, 5/10/25 I get an automated telephone call demanding a review.

There must be other suppliers who actually try to help customers rather than giving the impression they are incentivised to sell a particular product and also know that personal recommendations are worth far more than easily faked online reviews, so my advice is to avoid at all costs and go elsewhere.

After the "reply"

If those mattresses are only available in firm and extra firm, then why were we not shown other mattresses. I would point out that we did NOT even mention an orthopaedic mattress, that was the sales assistant's decision based on goodness knows what. I think she made a medical decision based on our use of waking sticks. I very much doubt that she was medically qualified to do that without an sort of discussion, but you can't have a discussion if one side has difficulty understanding what the other is saying. As per other poor reviews, ignoring much of the complaint and trying to blame the customer for poor customer service.

As I said, every indication of hidden incentives ot sell certain products.

Very attentive and friendly sales assistant, who knew her stuff.

Excellent customer service and product

Very good customer service was a very smooth service

Great customer service and support from in store visit to final delivery.

Good knowledgable service. Great price. Very attentive.

Store Manager Muhammad provided excellent service and will highly recommend to friends and family.

Bought a single bed from Brnsons for Beds (Rose Kiln lane ) Reading.
What a brilliant experience. Mr. Afzal was a thorough professional, extremely helpful in our purchase. Exceptionally good at his job and made our visit and choice at ease. Definitely recommend it to everyone.