The shop assistant helped us by understanding the type of bed we were looking for and recommending a few suitable options. He allowed us to browse and try matresses without any pressure. We bought our... Näytä lisää
Sijainti
Vaihda sijaintiaUnit 2 Forbury Retail Park, Forbury Road, RG1 3JD Reading, Berkshire, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ishry was very helpful and supportive in our search for a new mattress. He listened to our requirements and helped find us the right mattress. Also very understanding of our budget requirements. I'd... Näytä lisää
We went in with the aim to browse as we hadn't found what we were looking for up to this point. Farooq was fantastic and helped us find what we had been looking for and was very good at price matchin... Näytä lisää
Yritys on vastannut
Bought via the internet. Customer service agent was polite knowledgeable and helpful. Delivery team were great.Steve and Carl get the job done quickly despite it being a very warm day. Cleared up an... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Bensons For Beds - Reading Forbury496
Yrityksen kirjoittama
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Yhteystiedot
Unit 2 Forbury Retail Park, Forbury Road, RG1 3JD, Reading, Berkshire, Yhdistynyt kuningaskunta
- 1189560813
4,7
Erinomainen
461 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service.
Great service.
Very knowledgeable sales team
Nadeem answered all our questions and couldn’t be more helpful.
5. lokakuuta 2025
Vastaus yritykseltä Bensons For Beds - Reading Forbury496
We appreciate you taking the time to share your experience! We're happy to hear that our sales team's knowledge and assistance were helpful to you.
Take care,
Megan at Customer Care💜
Good variety of mattress options at a…
Good variety of mattress options at a discounted price. Helpful staff member ishtry gave all relevant information to make a decision.
8. lokakuuta 2025
Vastaus yritykseltä Bensons For Beds - Reading Forbury496
Thank you for your great feedback Kiran! We’re glad you found a good variety of mattresses at a great price, and it’s wonderful to hear that Ishtry was so helpful in guiding your decision. We’ll be sure to pass along your kind words!
Sleep well,
Megan at Customer Care
I found that i was being stalked by Salesman
I found that i was being stalked by the salesman. It was making me uncomfortable and wanting to leave the shop. My wife could see i agitated. I expect to walking to a shop and don't mind the salesman to ask if they can help, then leave the customer if they do not require any assistance. I found the salesman following me around the store as if I was going to steal a whole bed out of the store. Maybe you need to train your staff, it's not about getting the commission but selling an experience in your store. I would like to choose who serves me. The other thing is pushing products that say free and then charging me £150 and then saying I will through in a free bed cover.
4. lokakuuta 2025
Vastaus yritykseltä Bensons For Beds - Reading Forbury496
Thank you for taking the time to share your feedback with us. We’re very sorry to hear about your experience and that you felt uncomfortable during your visit. This is certainly not the experience we want our customers to have.
We appreciate you bringing this to our attention, and we will ensure your comments are shared internally with the relevant management team to review with our store staff. Your feedback is important to us and helps us improve the service and experience we provide to all our customers.
Kind regards,
Megan
The Bensons for Beds Care Team
Really good customer service
4. lokakuuta 2025
Vastaus yritykseltä Bensons For Beds - Reading Forbury496
We are delighted to hear you received really good customer service; we appreciate you taking the time to leave us this positive feedback.
Take care,
Megan at Customer Care
The bed I bought is a amazing I said to…
The bed I bought is a amazing I said to the salesman I have a niggle in my back
Helped me choose the correct one with pillows thank you , also the chaps were
Good who delivered the bed aswell !
26. syyskuuta 2025
Vastaus yritykseltä Bensons For Beds - Reading Forbury496
Thank you for your lovely feedback! I’m so glad our team helped find the perfect bed and pillows for your back—and that the delivery went well too. Always happy to help again! Take care, Megan at Customer Care.
Vastaus yritykseltä Bensons For Beds - Reading Forbury496
We're glad you were able to browse comfortably. Thank you for your feedback; we appreciate it.
Thank you,
Lauryn at Customer Care
Very good helpful done the job very well
23. syyskuuta 2025
Vastaus yritykseltä Bensons For Beds - Reading Forbury496
We appreciate you sharing! We are happy to hear that our service was helpful and completed the job effectively for you.
Thank you,
Lauryn at Customer Care.
Terrible customer service
Terrible customer service
Customer assistant spoke to me as if I have no clue what I wanted. He was more interested in the sales and probably his commission
17. syyskuuta 2025
Vastaus yritykseltä Bensons For Beds - Reading Forbury496
We appreciate your feedback and we're sorry you had this experience. We'll address this internally to ensure our service meets expectations.
Thank you for your feedback,
Megan at Customer care
Lots of choice and variety
Lots of beds, mattresses and choice in one store. Easy areas to access
7. syyskuuta 2025
Vastaus yritykseltä Bensons For Beds - Reading Forbury496
We're happy to hear that you found our selection and store layout helpful Susan. Thank you for your positive feedback; we appreciate it!
Take care,
Megan at Customer Care
Vastaus yritykseltä Bensons For Beds - Reading Forbury496
We appreciate your kind words! Our team is proud to assist our customers with their needs. We are glad we could help you, Megan at Customer Care
Arif the sales assistant was extremely…
Arif the sales assistant was extremely helpful and knowledgeable about the products he was selling.
The follow up emails regarding delivery and care were also useful.
28. elokuuta 2025
Vastaus yritykseltä Bensons For Beds - Reading Forbury496
We appreciate you taking the time to share your experience with us. We're happy to hear that our sales assistant was helpful and knowledgeable, and that you found the follow-up emails useful.
Thank you,
Megan at Customer Care
Best customer service and good…
Best customer service and good explanation more choice and very good quality product.
26. toukokuuta 2025
Vastaus yritykseltä Bensons For Beds - Reading Forbury496
We appreciate your positive feedback! We're happy you received excellent customer service, a good explanation, more choice, and a very good quality product.
Take care, Megan at Customer Care
Vastaus yritykseltä Bensons For Beds - Reading Forbury496
We appreciate your feedback and are so glad our staff was helpful and made things easy without pressure.
Thank you so much for choosing us Steve.
Take care, Megan at Customer Care
Vastaus yritykseltä Bensons For Beds - Reading Forbury496
We're so happy to hear our staff were helpful and friendly! We appreciate you taking the time to share your positive experience with us.
Take care, Megan at Customer Care
Assembly and service
I paid for the assembly of bedroom furniture twice and on both occasions the team damaged the beds. I had to wait weeks for it to be put right and one man was sent the first time and refused to do the job as needed two. More waiting. Customer services were not that helpful when complaining. Ordered a mattress, wrong one arrived. Complaints never resolved. Furniture good, service terrible.
23. toukokuuta 2025
Vastaus yritykseltä Bensons For Beds - Reading Forbury496
We regret to hear about the issues you experienced with the furniture assembly and incorrect mattress delivery. We acknowledge your frustration with the damages, delays, and unhelpful customer service. We'll review your complaints to improve our service. We can see that the quality issue has since been resolved. Thank you for your feedback,
Megan at Customer Care
Vastaus yritykseltä Bensons For Beds - Reading Forbury496
Thank you for your feedback! We apologize if our representative came across as pushy. We'll address this with our team to ensure a better experience for our customers. We appreciate your business and hope to serve you again soon!
Very helpful and professional
Very helpful and professional. Even when I changed my mind . Thankyou Shayne
13. elokuuta 2025
Vastaus yritykseltä Bensons For Beds - Reading Forbury496
We appreciate your kind words! We're happy to hear that our team was helpful and professional, even when you changed your mind. Thank you! Take care,
Megan at Customer Care
So not impressed I knew what I wanted…
So not impressed I knew what I wanted the bed was on sale, the mattress was priced wrong but once you got the one you wanted it hard to change your mind cost a bit more ok. Delivery wait 3 weeks will deliver between 11:07 - 13:07 good day of delivery time change. 12:30 - 14:30 ok 3rd time change 16:27- 18:27 hoping they do deliver today before it gets dark ( having a laugh ) do I get a refund on delivery
28. heinäkuuta 2025
Vastaus yritykseltä Bensons For Beds - Reading Forbury496
Hi, we're so sorry for any inconvenience you experienced with your order. We value and appreciate your business and will do everything in our power to ensure a timely and hassle-free delivery for you. Thank you for your patience, Megan at Customer Care
Good and helpful staff
Good and helpful staff. Great knowledge and with useful information.
1. elokuuta 2025
Vastaus yritykseltä Bensons For Beds - Reading Forbury496
Thank you for the positive review! Our team takes pride in providing exceptional service and knowledge to our customers. We're glad to hear you found our staff helpful and informative. Come back and see us again soon! Megan at Customer Care🌟
Really helpful staff n suggested to…
Really helpful staff n suggested to make a decision on our buy.
23. heinäkuuta 2025
Vastaus yritykseltä Bensons For Beds - Reading Forbury496
Thank you for your kind words! We are thrilled to hear that our staff was able to assist you in making a decision. We strive to provide excellent service to all of our customers. Come back and see us again soon, Megan at Customer Care
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.