Bensons For Beds - Exeter153 Arvostelua 46

TrustScore 4.5/5 tähteä

4,6

Unit 3 Stone Lane Retail Park, Marsh Barton Road, EX2 8LH Exeter, Devon, GB


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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

The whole experience from start to finish was great, we walked in and was looking around and Steve came along and asked what we where looking for, we chatted about how we wanted a side ottoman bad fir... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Friendly sales staff with good advice from a long established Company. You are advised to lie on the beds to make sure that you select the correct mattress for yourself. There is a large choice availa... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Josh in the Exeter store was incredibly helpful and patient and gave us lots of help and advice. We found the bed frame and headboard we liked and then bought two mattresses. I suffer from back proble... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

When we arrived we were quickly greeted by a salesperson who showed us the products we were interested including all options available on them. The salesperson was friendly as well as helpful. Our vis... Näytä lisää

Yritys on vastannut


Yrityksen tiedot

  1. Makuuhuoneen sisustus
  2. Sängyt
  3. Vuodevaatteet
  4. Patjamyymälä

Tietoja yrityksestä Bensons For Beds - Exeter153

Yrityksen kirjoittama

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Yhteystiedot

  • Unit 3 Stone Lane Retail Park, Marsh Barton Road, EX2 8LH, Exeter, Devon, Yhdistynyt kuningaskunta

  • 1392459418

4,6

Erinomainen

TrustScore 4.5/5 tähteä

46 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Saanut 5/5 tähteä

Ottoman Bed

The whole experience from start to finish was great, we walked in and was looking around and Steve came along and asked what we where looking for, we chatted about how we wanted a side ottoman bad fir our spare room, he spoke to us about a front opening one and showed us one in store, witch we went for. Steve was very knowledgeable and very friendly, he did not try and sell us anything that was too expensive, overall was a fantastic experience and we will be going back again when we need a bed

9. kesäkuuta 2026
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Vastaus yritykseltä Bensons For Beds - Exeter153

We are so pleased to hear you had such a positive experience with us! It's wonderful that our team member provided knowledgeable and friendly assistance, helping you find the perfect bed without pressure. We appreciate your kind feedback and look forward to your next visit.

Team Bensons

Saanut 5/5 tähteä

Steve in the store was amazing from the…

Steve in the store was amazing from the start. Steve explained about the motion bed and how it would help with making a choice as it detects pressure areas and laying positions. After this he showed me a variety of mattresses that he believed would be suitable. He got me to lay on them and then offered me as much time as I needed to go around and try them all out again, giving myself the time to get comfortable etc in my own time. I didn’t feel under any pressure at all and I felt really relaxed with Steve and his help. As I have disabilities it was important that I find the right mattress for myself. Steve also offered to help me with pillow choices as well and again there was no pressure from him. In fact he was very good at upselling and knew just what I wanted. I would highly recommend Steve to anyone.

Delivery day.
The chaps were lovely from the phone call to let me know they were around 30mins away right through the delivery and to exiting. Upon arrival they brought a big bag to put our old mattress in to take away. They both went to take their shoes off but I insisted they didn’t need too. They were very professional and experienced in handling the mattresses in and out especially as it’s a very difficult and tight staircase. It was explained to me that a special fire retardant had been sprayed on the mattress and to leave the window open for a few hours and to keep the door closed. Also to not make the bed until later. They asked me to make sure I was happy with the mattress and the condition of it and how to rotate it and how often. I can't think of any details or information they may of not given me.

I was also kept well informed on stages from ordering to delivery via email message.

12. toukokuuta 2026
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Vastaus yritykseltä Bensons For Beds - Exeter153

We are so happy to hear about your wonderful experience with us, from the exceptional assistance you received in-store to the professional delivery service. It is fantastic to know that our team provided such thoughtful and helpful support, especially in ensuring you found the perfect mattress for your needs. We truly appreciate your kind words and recommendation.

Team Bensons

Saanut 5/5 tähteä

Excellent communication from Bensons…

Excellent communication from Bensons For Beds throughout the process. Very accurately timed delivery and old mattress removed quickly. The new mattress is everything we hoped for and extremely comfortable and firm.
Many thanks for a very positive experience.

3. toukokuuta 2026
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Vastaus yritykseltä Bensons For Beds - Exeter153

Thank you so much! 😊 We’re delighted everything ran like clockwork—from great communication to spot‑on delivery—and that your new mattress is exactly what you hoped for. Sleep well and enjoy the comfort! 🛏️✨

Saanut 4/5 tähteä

Great customer services, some negatives

Everything was great. The team were super helpful and a really positive experience.

Downsides however is, the double mattress, the bag it was in was ripped on the corner, as was the matress. It has some tears in and is black with dirt.

Secondly delivery… i have to get them delivered to my mums house and delivery time would take a lot longer to be delivered to my own home. Making it a nuisance lugging them around. However speaking to the delivery driver he couldn’t fathom why the delivery would take WEEKS longer to come to my home address given that he came from that direction and was literally 2 minutes away from my house ??

Overall my kids love their new beds. However it is frustrating knowing you spend all that money on a new mattress and there is rips and dirt on the corner.

25. huhtikuuta 2026
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Vastaus yritykseltä Bensons For Beds - Exeter153

We appreciate your positive feedback regarding our team's helpfulness. We're sorry to hear about the mattress condition and delivery concerns. We'll investigate the delivery discrepancy and mattress issue to improve our service. We value your feedback.

Team Bensons

Saanut 5/5 tähteä

Mattress delivered

Mattress delivered - old one taken. The chaps took their shoes off and were very polite. Love the new mattress!

23. huhtikuuta 2026
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Vastaus yritykseltä Bensons For Beds - Exeter153

Thank you Sonya! 😊 We’re delighted the delivery went smoothly, the old mattress was taken away, and our team were so polite and considerate. Even better that you’re loving your new mattress—enjoy a great night’s sleep! 🛏️✨

Saanut 5/5 tähteä

Friendly sales staff with good advice…

Friendly sales staff with good advice from a long established Company. You are advised to lie on the beds to make sure that you select the correct mattress for yourself. There is a large choice available which can be mixed and matched and a varied selection of headboards.

17. huhtikuuta 2026
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Vastaus yritykseltä Bensons For Beds - Exeter153

Thank you for the great review! We’re pleased you felt well advised and enjoyed trying the beds — finding the right fit is so important 😊
Looking forward to seeing you again,
Megan | Customer Care Specialist

Saanut 5/5 tähteä

Josh was incredibly helpful

Josh in the Exeter store was incredibly helpful and patient and gave us lots of help and advice. We found the bed frame and headboard we liked and then bought two mattresses. I suffer from back problems and with his help we settled on one designed to give the best support for my size as well as a softer cosier one for my partner. Personal service and advice you never get if you shop online! Josh normally works in the Taunton store, so we’re really glad he was in Exeter that day!

30. maaliskuuta 2026
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Vastaus yritykseltä Bensons For Beds - Exeter153

Thanks so much for the lovely review Christopher! We’re thrilled Josh could help you find the perfect setup — proof that great in‑store service makes all the difference. Enjoy your new bed,
Megan | Customer Care Specialist🛏️✨

Saanut 5/5 tähteä

Great service

Great service from purchase to delivery well done

6. maaliskuuta 2026
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Vastaus yritykseltä Bensons For Beds - Exeter153

Thank you for your great review! We’re really pleased to hear you received excellent service from purchase through to delivery. Well done to the whole team involved — we truly appreciate your feedback,
Megan at Customer Care

Saanut 5/5 tähteä

Overall very good

Overall very good
Sales lady and store manager very helpful
Delivery of our new mattress was very professional and helpful

26. helmikuuta 2026
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Vastaus yritykseltä Bensons For Beds - Exeter153

Mr G Greene,

We appreciate your very good overall feedback! We're so pleased the sales assistant and store manager were helpful, and the mattress delivery was professional.

Team Bensons

Saanut 5/5 tähteä

Great from start to finish

Great from start to finish, both shop and delivery excellent

20. helmikuuta 2026
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Vastaus yritykseltä Bensons For Beds - Exeter153

Thanks so much Pam! Wonderful to know both the shop team and delivery team made the experience great from beginning to end. Megan at Customer Care🙌

Saanut 5/5 tähteä

Great selection and price

Great selection and price - professional service

19. helmikuuta 2026
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Vastaus yritykseltä Bensons For Beds - Exeter153

We're happy you found a great selection at a good price, with professional service. Thank you for your positive feedback!

Saanut 5/5 tähteä

Best nights sleep in a long time

Sales woman was very knowledgeable. She showed us a variety of mattresses and we tested quite a few. She did not pressurise us. The mattress is great, so comfortable. We chose firm but it is not too firm. Great value for money.

15. helmikuuta 2026
Bensons For Beds - Exeter153-logo

Vastaus yritykseltä Bensons For Beds - Exeter153

We're happy to hear that our saleswoman was knowledgeable and helpful, and that you found a comfortable mattress that offers great value. Thank you for your positive feedback!

Stewart - Bensons Team

Saanut 5/5 tähteä

Helpful staff throughout

Helpful staff in store, who didn't hover too close.
Delivery was smooth, on time, and incredibly helpful. Would recommend.

28. tammikuuta 2026
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Vastaus yritykseltä Bensons For Beds - Exeter153

We appreciate your positive feedback! We're happy to hear that our staff were helpful without being intrusive, and that the delivery was smooth and on time.
See you next time! Megan at Customer Care 😊

Saanut 4/5 tähteä

The gent who served us was very helpful.

The gent who served us was very helpful.

6. tammikuuta 2026
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Vastaus yritykseltä Bensons For Beds - Exeter153

We’re so pleased to hear our team was helpful during your visit – that’s what we love to do! Thank you for your positive review - Lauryn at Customer Care 💜

Saanut 5/5 tähteä

The staff member Jake was a delight to deal with and we ended up buying a bed and base

The staff member Jake was a delight to deal with. He was very informative, respectful and in pushy. We bought both bed base and mattress as he made it so easy!

31. joulukuuta 2025
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Vastaus yritykseltä Bensons For Beds - Exeter153

We're happy to hear that you had such a positive experience! We appreciate your kind words about the team member and are so glad they made your purchase easy. Thanks for your feedback.

Saanut 5/5 tähteä

The staff worked as a team helping each…

The staff worked as a team helping each other to find the answers to our queries. They were polite and friendly and it wasn’t any trouble when we changed our minds on colour etc.

17. joulukuuta 2025
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Vastaus yritykseltä Bensons For Beds - Exeter153

We appreciate you taking the time to share your positive experience. We're happy to hear that our team was helpful, polite, and accommodating when you changed your mind.

Keaton - Team Bensons

Saanut 4/5 tähteä

Polite

Polite, helpful staff.

15. joulukuuta 2025
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Vastaus yritykseltä Bensons For Beds - Exeter153

Amazing Stuff, thank you for leaving us this review.

Keaton - Team Bensons

Saanut 4/5 tähteä

Helpful friendly staff helped us to decide which products we wanted

When we arrived we were quickly greeted by a salesperson who showed us the products we were interested including all options available on them. The salesperson was friendly as well as helpful. Our visit ended up ordering a super king bed and mattress and we were happy with the price we paid.

16. marraskuuta 2025
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Vastaus yritykseltä Bensons For Beds - Exeter153

We appreciate you sharing your experience with us! We're happy to hear that the salesperson was friendly and helpful while showing you the options available. We're also glad you were happy with the price.

We hope to continue providing you with excellent service in the future,
Megan at Customer Care

Saanut 5/5 tähteä

We have just had our new Penelope bed…

We have just had our new Penelope bed delivered today and are very happy with our purchase and the whole experience with Bensons from order to delivery.
The two ladies at the Exeter store were very professional and friendly but not pushy and the advice given very much helped us to decide to order there and then.
The communication from ordering last Thursday up to delivery today has been first class all the way.
The delivery itself was very smooth and Sam and Callum were very friendly and helpful.
This is our second bed from Bensons and we will always look there first in future.
Kevin & Tina

29. syyskuuta 2025
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Vastaus yritykseltä Bensons For Beds - Exeter153

We're happy to hear that you are very pleased with your new bed and the service you received from our team, from the order to the delivery. We appreciate you sharing your positive feedback and hope you enjoy your new bed!
Thank you,
Lauryn at Customer Care

Saanut 5/5 tähteä

Very pleased.

The bed was delivered on time, I had reminders, notifications and a phone call all reassuring that things were going as expected. The men were friendly, polite and efficient.

7. syyskuuta 2025
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Vastaus yritykseltä Bensons For Beds - Exeter153

We appreciate you sharing your feedback. We're happy to hear that your bed was delivered on time with helpful updates, and that our delivery team was friendly, polite, and efficient.
Best Wishes,
Megan at Customer Care

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