We ordered my daughters new bed with Sab at the Croydon store. There was a great choice of beds and mattresses available and we considered our selection to be great value. Sab was very helpful, inform... Näytä lisää
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I recently went to the Purley way branch looking for a new mattress. I want to thank the gentleman who took care of me, Alton. He was friendly, informative and made me feel at ease. A wonderful membe... Näytä lisää
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Our beds' motor broke, so HO agreed to replace and asked us to go to local shop to see replacement. Alton at Croydon gave us great sevice, even tho there was 'nothing in it for him', and spent some h... Näytä lisää
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I had a very pleasant experience when visiting Benson for Beds, Croydon. I was met by a very cheerful and helpful Alton who showed me the range of adjustable beds and based on his advice I was able to... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Bensons For Beds - Croydon407
Yrityksen kirjoittama
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Yhteystiedot
230 Purley Way, CR0 4XG, Croydon, London, Yhdistynyt kuningaskunta
- 2086867946
4,7
Erinomainen
430 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good choice of beds and mattresses
Good choice of beds and mattresses. Friendly and efficient staff.
30. heinäkuuta 2025
Vastaus yritykseltä Bensons For Beds - Croydon407
Thank you for the positive review! We take pride in offering a wide selection of quality beds and mattresses, and our staff is always happy to assist in any way possible. We appreciate your business and hope to see you again soon!
It's worth the wait
From ordering online to delivery was a little too lengthy. The delivery team who assembled the bed was very affable and friendly. The bed quality is actually quite good and comfortable.
I am sleeping well now.
1. toukokuuta 2025
Vastaus yritykseltä Bensons For Beds - Croydon407
We appreciate your feedback. We're glad the delivery team and the bed's quality meets your expectations, leading to comfortable sleep. We'll review our delivery timelines.
Thank you for choosing us,
Megan at Customer Care.
Excellent customer service in store
28. heinäkuuta 2025
Vastaus yritykseltä Bensons For Beds - Croydon407
Thank you for your kind words! Our team is dedicated to providing top-notch customer service and we're so glad to hear it made your experience a positive one. We hope to see you again soon! 😀 Megan at Customer Care
Found the staff really helpful and so…
Found the staff really helpful and so friendly
18. heinäkuuta 2025
Vastaus yritykseltä Bensons For Beds - Croydon407
Thank you for the wonderful review! We strive to provide excellent customer service and it's always great to hear when our staff is helpful and friendly. We appreciate your support, Megan at Customer Care
Vastaus yritykseltä Bensons For Beds - Croydon407
Thank you for your kind words! We're so glad that Linda was able to provide you with great service. We strive to make every customer's experience at our shop a positive one. Come back and see us soon, Megan at Customer Care
Great experience with Bensons for Beds
The Bensons delivery team (driver: Mark; assistant: Alan) were amazing - polite, efficient and professional, they assembled my bed within the alloted timeframe with no hassle for me. They were superb and I would highly recommend their services to anyone else looking for bed assembly services. Thank you Mark and Alan!
11. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Croydon407
Thank you for your kind words! Our delivery team takes great pride in providing top-notch service and we're thrilled to hear they did just that. We'll be sure to pass along your praise to Mark and Alan. Thank you for choosing us for your bed assembly needs, Megan at Customer Care
Very helpful when ordering on line also…
Very helpful when ordering on line also delivery time was keep well informed and arrived on time also friendly and worked well assembling bed which very happy with the whole experience has been first class would definitely recommend,shame we haven’t got shop in Brighton.
4. heinäkuuta 2025
Vastaus yritykseltä Bensons For Beds - Croydon407
Thank you so much for your review! We strive to provide excellent service and we are thrilled to hear that your experience was first class. We appreciate your recommendation and hope to see you in our brand new shop in Brighton very soon! Megan at Customer Care
Good service
Good service. Very helpful staff - face to face on 26 June on telephone on 2 July 2025
2. heinäkuuta 2025
Vastaus yritykseltä Bensons For Beds - Croydon407
Thank you for the positive review! We are thrilled to hear that you had a great experience with our helpful staff, both in person and over the phone. We strive to provide excellent service to all of our customers and we're glad we could assist you. Thank you for choosing us, Megan at Customer Care
great customer service
great customer service, easy ordering and delivery process with regular updates
28. kesäkuuta 2025
Vastaus yritykseltä Bensons For Beds - Croydon407
Thank you for your kind words! We strive to make ordering and delivery as seamless as possible for our customers. Your satisfaction is our top priority,
Megan at Customer Care
The staff it’s very good help us and…
The staff it’s very good help us and explain everything what we’re looking to buy in that store
25. kesäkuuta 2025
Vastaus yritykseltä Bensons For Beds - Croydon407
We appreciate your positive feedback! We're happy to hear our staff helped you and explained everything you wanted to know. Take care, Megan at Customer Care
Appalling. Delivered incorrect bed twice
I purchased three beds totalling just short of £5000 from Bensons for Beds Croydon in February and was hoping for a smooth process, but this was not the case.
The order consisted of 2 Double beds (different colour bases) and 1 King size. I made it clear before placing the order, that the 2 Doubles would need to be delivered to our new address, once we were notified it was ready for us to move into. One of the Croydon store managers assured me that this wouldn't be an issue and it was with this assurance, that I placed the order for the 3 beds.
The King size was delivered on the correct date and time in March. It was the correct colour base with drawers and legs. The goods were as ordered and paid for.
The same can not be said for the Doubles which were due to be delivered to the
new address, which was less than a mile away, four mins by car from the old address. They refused to deliver on the agreed delivery date (22 May) because their schedule had already been set and the items were already on the van. This did not make sense as the delivery date was at least a couple of weeks away.
On the first delivery (30 May) two mattresses and one incorrect base was delivered. Second delivery (17 June) one correct and one incorrect coloured bases were delivered.
I spent countless hours making calls to sort out the first mistake and guess I'm now expected to do the same with the second mistake.
According to your mission statement "At Bensons for Beds, we’re driven by one purpose - to help more people get a better night’s sleep. And with 70 years in retail, and 100 years in manufacturing, we’ve got plenty of experience in making this mission a reality."
My response to this is: Firstly, in order to get a good night sleep you need the bed to be delivered.
Overall the customer service provided by the Croydon managers was unsatisfactory and there was little evidence of knowledge and experience in placing orders.
Unfortunately for our family your mission has not been our reality. To date I still haven't got the bed I ordered.
17. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Croydon407
We regret to hear about the difficulties you've experienced with your order. It's disappointing that the delivery and order accuracy didn't meet expectations, especially after the assurances you received. We appreciate you bringing this to our attention, and appreciate your patience whilst we put this right for you. If you do need any further support, please just reach back out to us: https://www.bensonsforbeds.co.uk/contact-us/
Take care, Megan at Customer Care
Both in the shop where we purchased the…
Both in the shop where we purchased the mattress and the delivery team were amazing.
6. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Croydon407
We appreciate your positive feedback! We're happy to hear that you had an amazing experience both in our shop and with our delivery team.
Take care, Megan at Customer Care
They were very helpful as just had…
They were very helpful as just had major operation done everything for me besons for bed your absolutely amazing
31. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Croydon407
We're happy to hear that our team could assist you during your recovery. Thank you for your amazing feedback; we appreciate it! Take care, Megan at Customer Care
Helpful service / advice…
We were greeted by one of the sales team ; he ( anton ) asked what we were looking for regarding our special requirements concerning a suitable mattress . From our short discussion , he was then able to guide us specifically to the few mattress's that were best for us saving us alot of time & effort going around the store.
27. toukokuuta 2025
Vastaus yritykseltä Bensons For Beds - Croydon407
We're glad you enjoyed your experience. It's great to hear that our sales team member was able to assist you in finding the perfect mattress to meet your needs and save you time. We appreciate your feedback, Megan at Customer Care
The salesperson Ian was very…
The salesperson Ian was very knowledgeable and attentive and never made you feel pressured when looking around the store.
28. toukokuuta 2025
Vastaus yritykseltä Bensons For Beds - Croydon407
We're happy to hear that you found our salesperson knowledgeable and attentive. We appreciate your positive feedback regarding your experience in our store and the no-pressure environment. Take care, Megan at Customer Care
Headboard shopping.
This is the 3rd or 4th bed/headboard store we had been to trying to find the right headboard for a single bed. We found what we were looking for and returned to this store which is a hours drive from us because the member of staff who looked after us wasn’t too pushy, knew what he was talking about and was helpful.
26. toukokuuta 2025
Vastaus yritykseltä Bensons For Beds - Croydon407
We're glad you found the perfect headboard with us after visiting other stores. We appreciate you making the drive, and we're happy our team member provided such helpful service. Thanks for your positive feedback, Megan at Customer care
Vastaus yritykseltä Bensons For Beds - Croydon407
We're happy to hear that you received great support. We appreciate your feedback and hope to welcome you back in the future, Megan at Customer care
Wardrobes seemed good quality and value for money
Wardrobes seemed good quality. Fitted and delivered in 8 weeks and good sale discount of 25%
22. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Croydon407
We're happy to hear that you find the wardrobes to be of good quality and are pleased with the fitting and delivery time, along with the discount. Thanks! Take care, Megan at Customer care
The sales person was very helpful and…
The sales person was very helpful and knowledgable
He recommended the mattress to our requirement and we were happy with the purchase
17. toukokuuta 2025
Vastaus yritykseltä Bensons For Beds - Croydon407
Thank you for your positive review! Our team takes pride in providing knowledgeable and helpful service to our customers. We're thrilled to hear that you found the perfect mattress for your needs. We appreciate your business and hope to see you again soon!
Found what we wanted with a great price
14. toukokuuta 2025
Vastaus yritykseltä Bensons For Beds - Croydon407
"Thank you for your review! We're happy to hear that you found exactly what you were looking for at a great price. We look forward to serving you again!"
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