Our transatlantic flight was cancelled for a mechanical fault, and we had to buy tickets with another company to get home. battleface called it a minor "Trip Delay" and capped payment at $150/da... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Fast response and answered all my questions. Great customer service when enquiring for a particular query. Npfhong was too much and very detailed response.
Yritys on vastannut
Battleface were very helpful when I had serious food poisoning in Australia. They quickly approved my treatment and I was able to be seen by a doctor in less than an hour.
Yritys on vastannut
It was easy to modify my policy to include only the coverage that I needed. The information on insurance coverage and policy limits was readily available for review. I received clear information on wh... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä battleface
Yrityksen kirjoittama
battleface, Inc. is a full-stack global company enabling customers and
partners to easily select travel insurance products and services that perfectly fit their
needs. Access to custom built embedded products, relevant benefits and
responsive customer service from any device, any time, any place —welcome to a better insurance experience. Welcome to battleface.
Partner with us ▸
battleface USA:
800 N High Street,
Columbus, OH 43215
e: usa@battleface.com
t: +1 (855) 998 2928
battleface Europe:
Avenue des Arts 6
1210 Brussels, Belgium
e: europe@battleface.com
t: + 32 (2) 881 0125
battleface Canada:
1200-145 Wellington Street West
Toronto, Ontario M5J 1H8S
e: canada@battleface.com
t: + 1 (884) 240 3500
battleface Australia:
Level 11, 66 Clarence Street,
Sydney, NSW 2000
e: anz@battleface.com
t: + 61 (2) 8880 5820
Partner with us ▸
battleface USA:
800 N High Street,
Columbus, OH 43215
e: usa@battleface.com
t: +1 (855) 998 2928
battleface Europe:
Avenue des Arts 6
1210 Brussels, Belgium
e: europe@battleface.com
t: + 32 (2) 881 0125
battleface Canada:
1200-145 Wellington Street West
Toronto, Ontario M5J 1H8S
e: canada@battleface.com
t: + 1 (884) 240 3500
battleface Australia:
Level 11, 66 Clarence Street,
Sydney, NSW 2000
e: anz@battleface.com
t: + 61 (2) 8880 5820
Yhteystiedot
Granville Road, LE1 7RU, Leicester, Leicestershire, Yhdistynyt kuningaskunta
- +44 (20) 8089 5338
- contact@battleface.com
- www.battleface.com
4,5
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 92 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very unprofessional
They are totally unprofessional in their customer service. I have emailed them several times and never got any response. They closed my claim without even a word of explanation or communication. None of my emails and complaints were ever responded to.
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä battleface
Hi there,
We’re sorry to hear about your experience, it’s not the standard we strive for. We’re unable to find your case based on this review and would like to investigate.
Please email contact@battleface.com with your full name, policy number, and claim reference, and we’ll look into it as a priority.
Update from December 8th, 2025: Thank you for getting back to us with your details. We’ve now located your case and have asked our claims team to reopen it for a full review. This situation is not our norm, and we are looking into the communication history to understand what occurred. We’ll be reaching out to you directly with updates.
Thank you for giving us the opportunity to address this properly.
Battle Face is an excellent…
Battle Face is an excellent professional in your quick service, highly recommended to my friends.
3. joulukuuta 2025
Vastaus yritykseltä battleface
Thank you so much for your wonderful feedback!
We’re delighted to hear you found battleface service quick and professional.
Your recommendation truly means a lot to us. Wishing you safe and enjoyable travels!
Vastaus yritykseltä battleface
Thank you for your great review!
We’re happy to hear the site was easy to use and that the costs and benefits were clearly explained.
Wishing you safe and enjoyable travels!
Over 65yr travel policy…
It was easy to deal with the contact centre, but not always easy to understand the young man. Spoke with a lovely lady called Sue, who was very helpful. Followed up our conversation with email instructions, so i knew exactly what to do next. Explained why we could not purchase an annual policy with the 90 day extension, due to an age change halfway through.
15. marraskuuta 2025
Vastaus yritykseltä battleface
Thank you for sharing your feedback.
We're glad to hear that our contact centre team was able to assist you and that Sue provided such helpful and clear guidance — we’ll be sure to pass on your kind words to her.
We appreciate your patience regarding the difficulty in understanding your first call, and your comments will help us improve.
Thank you again for taking the time to leave a review, and we wish you safe and enjoyable travels ahead!
Very helpful and easy to deal with
Very helpful with my enquiry and even though they were unable to cover fully my needs I would highly recommend them. Thank you Linda for your assistance.... was lovely to deal with someone so helpful and friendly.
17. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä battleface
Thank you for your kind words!
We’re so glad Linda was able to assist you and that you found her helpful and friendly. Even though we couldn’t fully meet your needs this time, we truly appreciate your recommendation.
We’ll be sure to share your lovely feedback with Linda. Safe travels!
Vastaus yritykseltä battleface
Thank you for the great feedback!
We’re glad you found everything simple, direct, and exactly as expected.
Wishing you safe and enjoyable travels!
great service even though we did not…
great service even though we did not have to claim really great service
16. syyskuuta 2025
Vastaus yritykseltä battleface
Thank you for your kind words!
We’re delighted to hear you were happy with our service, even without needing to make a claim. We truly appreciate your feedback and wish you safe and enjoyable travels ahead!
la rapidité du contrat
30. lokakuuta 2025
Vastaus yritykseltä battleface
Merci pour votre avis !
Nous sommes ravis que vous ayez apprécié la rapidité de la mise en place de votre contrat.
Nous vous souhaitons d’excellents voyages !
Non UK Resident Insurane
Thank you Battleface making it so easy to get insurance cover whilst out of South Africa.
Your efficiency puts my mind at rest.
8. marraskuuta 2025
Vastaus yritykseltä battleface
Thank you for your kind words!
We’re so glad we could make it easy for you to get cover while travelling outside South Africa.
It’s great to know our service helped give you peace of mind.
Safe travels and thanks for choosing battleface!
Vastaus yritykseltä battleface
Thank you for your feedback!
We’re glad to hear your purchase was easy and smooth.
We wish you safe and enjoyable travels!
Your web interface with auto fill…
Your web interface with auto fill options needs to improve.
3. marraskuuta 2025
Vastaus yritykseltä battleface
Thank you for your valuable feedback.
We appreciate you taking the time to share your experience and suggestions regarding the iPhone autofill and payment form.
We’ll reach out to you to learn more so we can share your insights with our development team as we continue improving the user experience. Your feedback is greatly appreciated — it truly helps us get better!
Vastaus yritykseltä battleface
Thank you for your feedback!
We’re glad you found our service helpful and informative and appreciate your business.
Very helpful informetion amd easy to buy
3. marraskuuta 2025
Vastaus yritykseltä battleface
Thank you for your review!
We’re happy to hear you found the information helpful and the purchase process easy.
Wishing you safe and enjoyable travels!
Simple in-trip insurance service
21. lokakuuta 2025
Vastaus yritykseltä battleface
Thank you for your feedback!
We’re glad you found our in-trip insurance service simple and easy to use.
Wishing you safe and worry-free travels!
Your team was helpful and supportive…
Your team was helpful and supportive which brought down my stress level .
Thanks once again.
Bev Kirkpatrick.
21. lokakuuta 2025
Vastaus yritykseltä battleface
Thank you, Bev, for your kind words!
We’re so glad our team could support you and help ease your stress during a challenging time.
Your feedback means a lot to us.
Wishing you safe and peaceful travels ahead!
Good service
21. lokakuuta 2025
Vastaus yritykseltä battleface
Thank you for your kind words!
We’re so glad our team was able to support you and help reduce your stress.
Your feedback means a lot to battleface. Thanks again, and we wish you safe and worry-free travels ahead!
Linda
Linda, who looked after me made the process very clear and very simple and I intend to use the company battleface again. I also intend to recommend battleface
14. helmikuuta 2025
Vastaus yritykseltä battleface
Thank you so much for your kind words!
We’re delighted to hear that Linda made everything clear and simple for you. It’s wonderful to know you plan to use battleface again and even recommend us — that means a lot.
We’ll be sure to pass your appreciation on to Linda.
Safe travels and we look forward to assisting you again!
Very good service
30. syyskuuta 2025
Vastaus yritykseltä battleface
Thank you for your kind words!
We’re so glad you had a positive experience with our service. Safe and happy travels!
13 days after submitting a claim and…
13 days after submitting a claim and zero result. Just radio silence. They definitely received the claim as there was some initial back and forth. This is Robin assist, their claims handler, but it's still them. Very disappointing for a corporate client. Wouldn't recommend.
Original response from 'Jerico, Claims Support Team'
27. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä battleface
We’re sorry for the inconvenience and frustration this has caused. Your claim, submitted on September 29, 2025, has been received and is under active review. We’ll provide a substantive update on Monday, October 13, 2025.
We'd like to speak by phone, please email a convenient time to claims@robinassist.com
and we’ll call you. Thank you for your patience, and our apologies again.
I was dreading having to do this but…
I was dreading having to do this but Battleface made it so easy.
Professional and quick, thank you
29. syyskuuta 2025
Vastaus yritykseltä battleface
Thank you for your kind words!
We’re so glad we could make the process easy and take the stress out of it for you.
We really appreciate your feedback.
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