Battleface were very helpful when I had serious food poisoning in Australia. They quickly approved my treatment and I was able to be seen by a doctor in less than an hour.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The Customer Service agents are very patient and respond promptly (via both emails and online chats), addressing all my queries for a complicated international travel insurance package for foreigner... Näytä lisää
Yritys on vastannut
I filed a claim with Battleface earlier this year. It took longer than the 15-day response time they advertise. Once the claim was finally processed, they did pay out promptly. I submitted anothe... Näytä lisää
Yritys on vastannut
It was easy to modify my policy to include only the coverage that I needed. The information on insurance coverage and policy limits was readily available for review. I received clear information on wh... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä battleface
Yrityksen kirjoittama
battleface, Inc. is a full-stack global company enabling customers and
partners to easily select travel insurance products and services that perfectly fit their
needs. Access to custom built embedded products, relevant benefits and
responsive customer service from any device, any time, any place —welcome to a better insurance experience. Welcome to battleface.
Partner with us ▸
battleface USA:
800 N High Street,
Columbus, OH 43215
e: usa@battleface.com
t: +1 (855) 998 2928
battleface Europe:
Avenue des Arts 6
1210 Brussels, Belgium
e: europe@battleface.com
t: + 32 (2) 881 0125
battleface Canada:
1200-145 Wellington Street West
Toronto, Ontario M5J 1H8S
e: canada@battleface.com
t: + 1 (884) 240 3500
battleface Australia:
Level 11, 66 Clarence Street,
Sydney, NSW 2000
e: anz@battleface.com
t: + 61 (2) 8880 5820
Partner with us ▸
battleface USA:
800 N High Street,
Columbus, OH 43215
e: usa@battleface.com
t: +1 (855) 998 2928
battleface Europe:
Avenue des Arts 6
1210 Brussels, Belgium
e: europe@battleface.com
t: + 32 (2) 881 0125
battleface Canada:
1200-145 Wellington Street West
Toronto, Ontario M5J 1H8S
e: canada@battleface.com
t: + 1 (884) 240 3500
battleface Australia:
Level 11, 66 Clarence Street,
Sydney, NSW 2000
e: anz@battleface.com
t: + 61 (2) 8880 5820
Yhteystiedot
Granville Road, LE1 7RU, Leicester, Leicestershire, Yhdistynyt kuningaskunta
- +44 (20) 8089 5338
- contact@battleface.com
- www.battleface.com
4,5
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good price and efficient process
13. syyskuuta 2026
Vastaus yritykseltä battleface
Thank you for your positive feedback!
We're delighted to hear you found our pricing competitive and the process efficient.
We appreciate your support and look forward to helping you again in the future.
Vastaus yritykseltä battleface
Thank you for your review!
We're delighted to hear that you found the insurance easy to book. While we're glad you didn't need to make a claim, it's reassuring to know you had cover in place for your trip.
We appreciate your feedback and hope to be there for your future travels
Vastaus yritykseltä battleface
Thank you for your wonderful review!
We're delighted to hear that you found our pricing competitive and the online process easy and straightforward. It's great to know that our range of options offers something for everyone.
We truly appreciate your feedback and look forward to helping you again in the future!
Quickly answered all my questions!
7. syyskuuta 2026
Vastaus yritykseltä battleface
Thank you for your review! We're so pleased to hear that all of your questions were answered quickly and clearly. Providing prompt and helpful service is something we strive for, so it's wonderful to know we delivered a positive experience.
Thank you for choosing us, and we look forward to assisting you again in the future.
Great experience
I spoke with Linda and she was amazing with helping me. She answered all of my questions and was very prompt with the responses. I will def suggest to my friends to use this company in the future.
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä battleface
Thank you for taking the time to share your experience. We're delighted to hear that Linda was able to assist you so effectively and answer all of your questions promptly. We'll be sure to pass along your kind words to her.
We truly appreciate your recommendation and your trust in our service. Thank you for choosing us, and we look forward to helping both you and your friends with your future travel insurance needs!
The process was very easy and…
The process was very easy and convenient to get travel insurance in place, especially since I had already left Canada. Also, the quote was very reasonable and cost effective compared to other travel insurance companies. It was a great experience and I will be using this company again for travel insurance in the future.
5. syyskuuta 2026
Vastaus yritykseltä battleface
Thank you for your wonderful review! We're delighted to hear that you found the process easy and convenient, especially when arranging travel insurance after already leaving Canada. It's also great to know that our cover offered excellent value compared to other providers.
We truly appreciate your feedback and are thrilled that your experience was such a positive one. Thank you for choosing us, and we look forward to helping you with your travel insurance needs again in the future. Safe travels!
My Go-To Travel Insurance for Every Trip
I use battleface travel insurance for every trip, and as a digital nomad who travels often, I really appreciate how simple and flexible it is. I love that I can pick and choose the coverage I want based on where I’m going and what I need for that particular trip. The website is easy to navigate, purchasing coverage before I leave is quick, and the whole process is straightforward. It’s become my go-to travel insurance whenever I travel.
3. syyskuuta 2026
Vastaus yritykseltä battleface
Thank you, Jodi, for your wonderful feedback! We're delighted to hear that battleface has become your go-to travel insurance provider. It's great to know that, as a frequent traveler and digital nomad, you value the flexibility to customize your coverage, as well as the simple and straightforward purchasing experience.
We appreciate you choosing battleface for your travels and look forward to helping protect many more adventures ahead.
Very effective communication!!
2. syyskuuta 2026
Vastaus yritykseltä battleface
Thank you for your kind review! We're delighted to hear that you found our communication effective. Providing clear, timely, and helpful support is something we strive for every day, and it's great to know we met your expectations.
We appreciate you choosing battleface and hope to assist you again in the future. Safe travels!
Trustpilot Review
Trustpilot Review — ⭐ 1/5
Very disappointing experience with Battleface.
I paid almost $1,000 for travel insurance, but when I actually needed to make a claim following the death of a close family member, I found the level of coverage and support extremely poor. Based on the outcome, I would receive almost nothing despite the significant premium paid.
The biggest issues were:
* Extremely slow communication: responses take around two weeks, regardless of whether the question is simple or requires detailed investigation.
* Rigid claims process: documentation requests are not sufficiently tailored to the circumstances or to what can realistically be provided in different countries.
* Poor flexibility: there seems to be little willingness to consider reasonable alternatives when specific documentation is unavailable.
* Poor value for money: paying almost $1,000 for a policy that provides very limited support when a serious event actually occurs is extremely disappointing.
Insurance is ultimately about how a company supports you when something goes wrong. In my experience, Battleface fell well short of expectations.
I would never recommend using Battleface.
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä battleface
Thank you for taking the time to share your experience. We’re sorry to hear about your frustration, particularly given the difficult circumstances surrounding your claim.
The communication delays and concerns you’ve raised about the documentation process are not the experience we want customers to have. We would like to review what happened, including the response times, documentation requested, and how your claim was handled.
Unfortunately, we’re unable to identify your policy or claim from the information included in this review. Please contact us at complaints@battleface.com with your policy or claim number and reference this Trustpilot review so our team can investigate the matter directly.
Thank you again for bringing this to our attention.
Easy Enrollment
Policy details were clear, signing up was simple, the price seems good for my trip cancellation and trip interruption purchases. But if you want a medical policy that includes pre existing condition coverage you have to buy within fifteen days of your first trip payment or have a certain annual plan. This seems customary with most companies, but I found BCBS Global has a policy that can be bought later.
Not planning to have a Battleface claim, but if I do, hopefully the claim service is as streamlined as signing up was.
17. elokuuta 2026
Vastaus yritykseltä battleface
Thank you for your thoughtful review! We're glad to hear that you found the policy details clear, the signup process simple, and the pricing competitive for your trip cancellation and trip interruption coverage.
We appreciate your feedback regarding pre-existing condition coverage. As you noted, time-sensitive purchase requirements are common across the travel insurance industry, but we understand how important flexibility can be when selecting coverage options. Thank you for sharing your experience comparing plans with other providers.
Most importantly, we're pleased that enrolling was a smooth experience. While we hope you never need to file a claim, we are committed to providing responsive and efficient support should you ever require assistance during or after your travels.
Thank you for choosing battleface, and we wish you safe and enjoyable travels!
Not an actual insurance
Not an actual insurance - I lost few thousand euros as their phone contact said I’m covered and claim was not accepted, never again
2. marraskuuta 2025
Vastaus yritykseltä battleface
Hi Margit,
We’re sorry to hear about your experience and understand how disappointing this outcome has been.
Your claim was assessed against the terms and conditions of your policy. The relevant passport benefit provides cover when a passport is lost or stolen outside the policyholder’s Home Country. As the loss occurred in Portugal, which was the Home Country listed on the policy, the claim did not meet the requirements for cover.
We appreciate this was not the outcome you were hoping for, particularly after the disruption you experienced. If you would like to discuss the decision further, please contact us at complaints@battleface.com.
I love the a la cart options available…
I love the a la cart options available on Battleface.
17. elokuuta 2026
Vastaus yritykseltä battleface
Thank you for your review!
We're delighted to hear that you love the à la carte options available with battleface.
We believe travel insurance should be flexible, allowing travelers to choose the coverage that best suits their needs.
Thank you for your feedback, and we look forward to helping protect your future adventures!
Vastaus yritykseltä battleface
Thank you for your review!
We're so pleased to hear you found the site easy to navigate and enjoyed our great prices.
We appreciate your support
I HAVE USED BATTLEFACE SEVERAL TIMES
I HAVE USED BATTLEFACE SEVERAL TIMES. IT HAS ALWAYS BEEN CLEAR, CONCISE AND EASY TO USE.
THANK YOU!
NAME WITHHELD
16. elokuuta 2026
Vastaus yritykseltä battleface
Thank you for your continued trust in battleface!
We're delighted to hear that you've used our service several times and consistently found it clear, concise, and easy to use.
We truly appreciate your support and look forward to helping you again in the future.
Buying insurance from Battleface is…
Buying insurance from Battleface is easy and straight forward. They don't try and trick you with multiple questions in a questionnaire.
16. elokuuta 2026
Vastaus yritykseltä battleface
Thank you for your feedback!
We're pleased to hear that you found purchasing insurance with battleface easy and straightforward.
We strive to keep the process simple and transparent, so it's great to know that this stood out in your experience.
Everything is good so far
UPDATED: my claim has been approved today, it takes about 9 days to get approved this is actually amazing! However, I chose to get paid with direct deposit when i initial the claim application,but I have been told to Check my inbox over the next 7-10 business days for an e-check, I still haven’t received the payment email on how to accept the funds yet.
Original: Unfortunately, for some reason I have to cancel the trip, I have filed the claim online few days ago, and still waiting for the claim outcome, but Everything is good so far.
8. elokuuta 2026
Vastaus yritykseltä battleface
Thank you for your review. We're sorry to hear that you had to cancel your trip, and we hope everything is okay.
We appreciate you taking the time to share your experience and are pleased to hear that the online claims process has gone smoothly so far. Our claims team will review your submission as quickly as possible, and we thank you for your patience while awaiting the outcome. We appreciate your trust in us and wish you all the best.
Easy to get Quote
Easy to navigate site with on this occasion a very competitive price when compared to several mainstream travel insurers.
6. elokuuta 2026
Vastaus yritykseltä battleface
Thank you for your review!
We're delighted to hear that you found our website easy to navigate and that our pricing was competitive compared to other travel insurers. Providing a simple, user-friendly experience and great value for our customers is always our goal.
We appreciate your feedback and look forward to helping with your future travel plans.
Peace of mind
Purchased a plan for an expensive, nearly 3 week trip in Europe. The quote process was easy, which was much appreciated. I didn't want a lot of fluff, just simple information on what is covered, and what is not, for a fair price. We did not need to file a claim in the end, but definitely gave us peace of mind knowing it was there should anything go south. Would 100% use again.
20. toukokuuta 2026
Vastaus yritykseltä battleface
Thank you for taking the time to share your experience! We're delighted to hear that you found our quote process easy and appreciated the clear, straightforward information about what was and wasn't covered. Providing simple, transparent travel insurance at a fair price is exactly what we strive for.
We're also pleased that your trip went smoothly and that having coverage in place gave you peace of mind throughout your travels. Thank you for choosing battleface, and we look forward to being there for your future adventures. Safe travels!
Ambiguous PDS
Your PDS appears to be intentionally ambiguous. Specifically the term "Cancellation or restriction" in the "CANCELLATION OR TRIP INTERRUPTION" section... What even is a restriction? It appears you are avoiding the term "delay".
11. elokuuta 2026
Vastaus yritykseltä battleface
Thanks for your feedback.
“Restriction” is a commonly used travel insurance industry term that encompasses circumstances that delay, prevent, or otherwise restrict a traveller’s ability to continue their trip as planned.
We appreciate the feedback and will consider whether the wording could be made clearer in future updates to the PDS.
Vastaus yritykseltä battleface
Thank you for your kind review! We're delighted to hear that you had an excellent experience with battleface.
We truly appreciate your support and look forward to assisting you again in the future.
Trustpilot-kokemus
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Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.