Good service, but since you don't work at night.. we need to plan little early to buy the sim. And also after some days, normal calling couldn't work ... not sure that would be temporary issue or what... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The instructions were very clear from the beginning. Buying, esim set up and configuration was very simple. Some got automatically activated when we reached Bali. No network issues in bali what so ev... Näytä lisää
Yritys on vastannut
Had issue with first card I bought and just whatsapp's for help and sorted straight away- no further issues- thanks so much for easy service
Yritys on vastannut
I bought an e-sim for Indonesia (the whole country) with 42 GB (usable 30 days) for 20 Euro. Purchase and support were absolutly amazing. Installation was quickly made and the e-sim worked on spot af... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Balisim offers travelers the ultimate solution for staying connected in Bali and across Indonesia. Specializing in Telkomsel eSIMs, Balisim ensures seamless internet access from the moment you land, making it easy to navigate, share your experiences, and stay in touch with loved ones. With fast and reliable coverage, Telkomsel is the leading provider in Indonesia, even in remote locations. Skip the hassle of searching for local SIM cards or dealing with unreliable Wi-Fi. Balisim’s eSIM is easy to activate before your trip, saving you time and effort. Whether you're exploring Bali’s beautiful beaches, venturing into lush jungles, or discovering cultural treasures, Balisim provides uninterrupted connectivity to enhance your travel experience. Designed with convenience in mind, Balisim’s plans are affordable and flexible, catering to various data needs. Enjoy peace of mind knowing you’re backed by exceptional customer support to guide you every step of the way. Balisim is perfect for digital nomads, adventure seekers, and casual travelers alike, providing the tools to make every moment in Indonesia more connected and memorable. Experience the freedom of reliable internet with Balisim and focus on creating lasting memories during your journey.
Yhteystiedot
Kuta, Badung, Indonesia
- support@balisim.com
- www.balisim.com
4,7
Erinomainen
192 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Balisim
Simple and reliable—exactly how a holiday should be! 🌴 We’re so glad you enjoyed the easy setup and strong connection. Thank you for choosing Balisim.com and enjoy the island!
Process involves some info uploads that…
Process involves some info uploads that can be confusing but the support is a what's up text away and instant 2nd Sim I have bought and has been great
19. toukokuuta 2026
Vastaus yritykseltä Balisim
Thank you for being a repeat customer! We know that the mandatory info uploads for Indonesian registration can be a bit tricky. We’re so glad our WhatsApp support was there to make it easy for you! Providing that 'instant' help is exactly why we're here. Enjoy your 2nd trip with us!
You help me with installaties E-sim.
You help me with installaties E-sim.
It’s was a super service.
👍👍👍🙏🙏
19. toukokuuta 2026
Vastaus yritykseltä Balisim
It was our pleasure to help! 🌟 We know that installing an eSIM can feel a bit technical, so we are always here to walk you through it step-by-step. Thank you for the kind words and the 🙏—enjoy your stay in Bali!
eSim for Bali supereasy
Setting up the eSim was super easy. Support from Balisim always replied quickly (<10 min) when anything was unclear.
Connection and internet speed could be better in some areas (reason for only 4 Stars). Everything else is perfect.
19. toukokuuta 2026
Vastaus yritykseltä Balisim
Thank you for the honest and detailed feedback! We are thrilled to hear that you found the setup easy and that our team was able to support you within minutes—we aim for that sub-10-minute response time!
Regarding the speeds, while we use the strongest network in Indonesia, Bali’s diverse landscape (especially in more remote or mountainous areas) can occasionally lead to signal variations. We are always working with the network provider to ensure the best possible coverage for our guests.
We're glad everything else was perfect and appreciate you choosing Balisim.com!
Excellent support by the team
12. toukokuuta 2026
Vastaus yritykseltä Balisim
Thank you so much! I'll be sure to share your kind words with the whole team. 🌟 We take great pride in being there for our customers whenever they need us. Enjoy your time in Bali!
Absolutely complicated in activation…
Absolutely complicated in activation and 30 Spam sms in 5 Minutes (no joke!). Would Never use it again
18. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Balisim
We are sincerely sorry for the frustrating start to your trip! We completely understand how receiving a flood of messages can be overwhelming when you’ve just landed.
To clarify, those SMS are automated system notifications from the network provider (Telkomsel) regarding your mandatory government registration and local welcome info. While we don't have control over these carrier-sent messages, we agree that 30 in a row is far too many!
Regarding the activation, we aim for a 'one-click' experience, but since Indonesian law requires manual IMEI registration, it can sometimes feel more complex than in other countries. We’d love to learn more about where you got stuck so we can simplify our guides. Thank you for your honest feedback, and we wish you a better experience ahead.
Vastaus yritykseltä Balisim
Thank you! We're so glad we could be part of your Bali trip. Our goal is to provide the best connection on the island so you can focus on enjoying your holiday. Safe travels and enjoy the sun!
Vastaus yritykseltä Balisim
Herzlichen Dank! 😊 Es freut uns sehr, dass Sie mit unserem Service sehr zufrieden sind. Wir wünschen Ihnen eine wundervolle Zeit in Indonesien und viel Spaß beim Entdecken von Bali!
Balisim e-sim experience
This is the second time I use Balisim e-sim and it has been a seamless and problem free experience
12. toukokuuta 2026
Vastaus yritykseltä Balisim
Welcome back! Thank you so much for choosing Balisim.com for the second time. There is no higher compliment than a returning customer, and we are thrilled to hear that your experience was once again seamless and problem-free. We look forward to being your connection for trip number three!
Vastaus yritykseltä Balisim
Thank you! We're thrilled to hear that everything worked perfectly for you. Our team places a huge emphasis on clear communication, so it's great to know you felt well-informed throughout. Enjoy your time in Indonesia!
Vastaus yritykseltä Balisim
Thank you so much! Our team works around the clock to make sure every traveler feels supported. We’re thrilled to hear you had a great experience with us. Enjoy your stay in Indonesia!
More data was used than should have.
I was getting data warnings and was worried I was close to my limit. But after speaking to the company they assured me I was well within my limit.
5. toukokuuta 2026
Vastaus yritykseltä Balisim
Much appreciated! We always want to make sure our customers have the most accurate information.
We're glad we speak and avoid any misunderstanding regarding your data limits. It’s our priority to keep you connected and informed. Enjoy Bali!
1a Support 👍
Alles bestens 👍 Support ist 1a mir wurde immer und wirklich schnell geholfen!
5. toukokuuta 2026
Vastaus yritykseltä Balisim
Vielen Dank für das tolle Feedback! 😊 Es freut uns sehr, dass unser Support Ihnen so schnell weiterhelfen konnte. „Alles bestens“ ist genau das Ziel, das wir bei Balisim verfolgen. Wir wünschen Ihnen eine fantastische Zeit in Indonesien!
Quick and easy service to purshase
Quick and easy service to purshase, worked well, very satisfied
11. huhtikuuta 2026
Vastaus yritykseltä Balisim
Thank you so much! We are thrilled to hear that you found the purchase process quick and easy. Our goal is to make sure you're satisfied from the moment you click buy until the moment you head home. Enjoy your stay in Indonesia!
Vastaus yritykseltä Balisim
Thank you for the 5-star review! We are so glad you found the eSIM application process easy and our support team helpful. We strive to make staying connected the simplest part of your trip. Enjoy your time in Indonesia!
The data did not work fast for GoPay
The data did not work fast for GoPay. I had to use my delivery riders hotspot, he also uses Telekomsel but his data worked very fast. SO that was a bit disaapointing
30. huhtikuuta 2026
Vastaus yritykseltä Balisim
We are very sorry for the frustration! It’s definitely disappointing when you can’t get your GoPay to load quickly, especially when you see someone else on the same network having no issues.
While we use the Telkomsel network, sometimes an eSIM needs a quick 'Network Settings Reset' or a specific APN update on your device to match the local speeds. If your phone is stuck on a roaming band or an older setting, it can cause exactly the lag you experienced.
We would love to have our WhatsApp support check your settings to ensure you're getting the full speed you're paying for. Please reach out to us so we can make this right for the rest of your trip!
Everything was fine but they have much…
Everything was fine but they have much formalities, I was literally stuck at Bali airport without internet/network because of one stupid screenshot which they did not check on time!
Thanks to airport wifi, I managed to sort it and got it activated!
Imagine if you would have landed on their non working hours, it would have been chaos!
30. huhtikuuta 2026
Vastaus yritykseltä Balisim
We are so sorry for the stress you experienced at the airport! We know that landing without an immediate connection is the last thing anyone wants after a long flight.
To help future travelers avoid this, we’d like to mention that the 'formalities' are actually required by Indonesian law for phone registration. Because these must be manually verified, we always encourage guests to submit their screenshots a day or two before flying. This gives us time to catch any errors and ensures your data is waiting for you the second you land!
We’re really glad the airport Wi-Fi helped you get everything synced up, and we hope the network served you well for the rest of your stay in Bali!
Vastaus yritykseltä Balisim
Thank you! We’re so glad you had a great experience from start to finish. Our goal is to make staying connected the easiest part of your trip. Enjoy the rest of your time in Indonesia! 🌴
Great service and the experience was as…
Great service and the experience was as promised. Thanks Team
21. huhtikuuta 2026
Vastaus yritykseltä Balisim
Thank you! We take great pride in delivering exactly what we promise: a reliable connection and great service. We’re so glad we could meet your expectations. Thanks for choosing Balisim.com!
Vastaus yritykseltä Balisim
Thank you for your honest feedback. We're sorry to hear that you experienced some signal gaps during your trip.
While we use the network with the widest coverage in Indonesia, there are still certain remote areas, deep valleys, or specific building structures where the signal can be a challenge for any provider.
We would love to know which specific areas you had trouble in so we can look into it and better advise future travelers! Please feel free to reach out to our WhatsApp support if you're still in Bali so we can try to optimize your settings. Safe travels!
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