backstreetmerch.com Arvostelua 

The most frustrating e-commerce experience in memory.

I ordered 3 Runescape pins, order #17493. Initially, they sent me an incorrectly formatted address in my confirmation email. When I pointed out that the address did not match the address on my order page, I was basically told too bad and I was out of luck if the package didn't arrive even though it was their error.

Only after prodding and followup (At which point they accidentally forwarded a message sent to their supervisor pointing out they felt they had no responsibility due to T&Cs because once the package was shipped, it was shipped) did a supervisor investigate the issue and explain that my international address was reformatted in just their confirmation email to match UK standards but that the address given to the warehouse was correct.

Doesn't seem like good business practices. Not sure if they were playing CYA, but okay. Even though they had the right address, it seemed like they were perfectly willing to do nothing if they hadn't; the support staff were fully aware from the beginning that there was a difference between my order page and their confirmation because I mentioned it immediately and included pictures.

When I finally received my merchandise, the order was incorrect. I purchased a special limited edition item, and was sent a duplicate of a generic item I had ordered instead.

UPDATE IN RESPONSE TO MERCHANT'S REPLY---
Your policy was applied in an asinine fashion and is only applicable in cases of buyer error, not merchant error. You screwed up sending out my order despite being given the correct address, and are required by fair trading standards in the UK and FTC regulations to make that right--- which is why you lost the chargeback case I filed.

Item ordered a week ago and no confirmation of shipping, so I emailed their customer service department - no response. The advertised phone number for UK enquiries is "not in service". Unimpressed.
Update: An automated email response states that the order can take 28 days to ship and a real response to emails takes 2 days. Still not impressed...
Update 2: Item received yesterday, shipping notice received today. T-shirt is average quality.

love dealing with this company, always top class communication and great merchandise.bought plenty of status quo t-shirts,high quality at all times. highly recommended. top class every time. will b ordering again and again.

the lady helping me was so nice, helped a lot thank you 😄😄

I made a mistake on an order and contacted customer service. Isla was very quick in contacting me and putting the mistake right. Many thanks!

I haf a problem and they fixed it ibnefiatly

I made a mistake choosing size and they change my order very quickly and withouy any problem, great service

Thanks Isla for a fast and efficient response to my request. All I could ask.

I would like to thank one of the customer service representatives, Isla for her prompt work and very kind communication. My request was taken care of almost immediately and the team responded efficiently. I would be happy to order from Backstreetmerch again!

I had a prompt and polite reply and action.

I accidentally clicked a wrong size while shopping on my phone, but didn't realize this until the order was placed and I had received my email receipt. I emailed the team right away to see if anything could be done and Isla immediately responded to my request and put in a size change for me, no fuss. Being that this is an international order, I really appreciate the quick help and feel reassured that everything else will turn out just fine as well.

That said, despite my mis-click, I have no complaints about my overall online shopping experience - merchandise was easy to shop, the checkout process was streamlined (even for an international order), and the how-to reach support was very clear (which I needed).

I have always had amazing customer service through them. They are always friendly and extremely quick to respond & help resolve any issues you may have. Very satisfied!

Was umming and ahhring for ages over which colour to get. Chose,ordered then changed my mind. E-mailed with a request to change my order and was very impressed by the speed of reply and also understanding and willingness to adjust the order. Excellent service. Thank you

I put in a wrong size for my order and they were immediate to act on getting the correct sizing ! Not sure yet if it will be delivered with the correct sizing but looking forward to receiving my order ! Thanks a bunch

I had to cancel my order. I couldn’t do it directly on their website but I sent an email and they answered me the day after with a confirmation of the concelation.

Super responsive and was able to do a change of address for me at the last minute!

I had to cancel my order (because I’d been gifted the items) and they were extremely helpful. Thank you.

i had a hoodie be delivered a little off schedule (not their fault its brexit) and emailed customer support. Jasper M. was the support agent and he was so kind and responded quickly and helpfully. literally the nicest guy in customer service please give him a raise.