Baby & Co Arvostelua 

Ordered a travel system on 29th April, I have had to chase updates regarding my order since, which I was grateful for the swift responses I’d had up until 23rd May. I was told via email on this day that they would be in contact to discuss this order as they had received the pram but still awaiting the carrycot, I have emailed a few times this week and not received one response. It is stressing me out not knowing if and when I am receiving my order especially when it was purchased a month ago, I felt very positive ordering from Baby&Co after reading reviews on here but feel as though my experience hasn’t been as successful as others on here.

Please can someone respond to my emails so I know where I stand with my order.

Thanks

Buying a bundle for our new granddaughter was somewhat daunting as its quite an expenditure and you worry about the legitimacy of online merchants. Baby & Co were amazing. Great communication by email about our order. Rang customer services a couple of times and always got an answer within a few rings. Staff were knowledgeable, flexible, helpful and genuinely kind. I highly recommend Baby & Co (going to lean on my other son and his fiancee about a baby now). Thank you. The product is beautiful, Baby and Co also highlighted some good content I could watch to help me put it all together and get the best from it

Ordered a mammas and papas bug seat for my grandson, online ordering was very easy I was surprised how fast delivery was will be ordering more items from baby & co super efficient

I ordered a cybex G2 and was expecting a 7-10 delivery but it got shipped out the next day which was great! Perfect packaging, no problems at all

Very easy to order and arrived sooner than expected very happy with purchase

Really happy with the Inglesina highchair. It arrived quickly, was easy to set up, and feels really solid and well made. Great experience overall.

Really good service from Baby and Co when ordering the Mamas & Papas Lua crib. Turned up quickly, well packaged, and everything went smoothly. Would definitely use them again.

Great experience, everything was simple and I’d have no problem purchasing again.

I ordered a Cybex travel system from Baby & Co on 23rd March based on the advertised 10–14 working day availability, as I am due to have my baby at the end of April and wanted everything organised well in advance.

The main travel system has now been dispatched, however the ISOFIX base — an essential part of the bundle — is out of stock with no confirmed delivery date and is expected to arrive around my due week.

Customer service responses were polite, but ultimately no real solution was offered other than waiting indefinitely or sourcing the item elsewhere myself. Given the cost of the purchase and the importance of baby equipment being ready before arrival, this was quite disappointing and stressful.

I understand supplier delays can happen, but clearer stock information or proactive solutions would have made a big difference to the experience.

Unfortunately this has taken away from what should have been an exciting purchase.

I have still not received my order.
When I placed my order it stated that I would receive it in 7 to 10 days to which I didn’t. I called your company after three weeks and was informed that there was a delay and that it would be delivered this week. I received a phone call from your company today informing me that my order would be delivered today, to which it wasn’t. I am very disappointed with your service.

We visited Baby & Co in January to decide on a travel system after researching many options online. Although we initially planned to purchase from a large chain, we chose to support a smaller, local business after our visit.

We placed our order in February, with a quoted delivery time of 10–14 working days. When this timeframe passed, we contacted the store and were informed of a delay, with stock expected to reach the supplier on 9th April. However, when we followed up again on that date, we were told it had been pushed back further to 29th April, after which delivery would then be arranged.

With our due date fast approaching, and needing the car seat to bring our baby home from the hospital, the ongoing uncertainty and repeated delays left us with no choice but to cancel the order.

At no point were we proactively informed of these delays, nor were we offered an apology. This level of communication and service has been extremely disappointing.

We have since ordered the same item from another company, with delivery scheduled for the next day!!

Ordered a new car seat and it arrived 24 hours later. Super fast delivery

We chose the Maxi-Cosi Minla highchair from Baby and Co after comparing a few options and we’re so glad we did. It’s really versatile and grows with your little one, which makes it feel like great value. Checkout was straightforward and delivery was prompt. Everything arrived safely and we’ve been very impressed with both the product and the overall experience.

Can't fault the quality, the price or the speed the pram was delivered
The only thing I need to complain about is the delivery, the DPD driver did not knock on my door he just dumped it in the rsin and left it

Bay seat was bought for a gift, expectant Mother and Father over the moon with it. Fast delivery, excellent product - 5 Star Recommended

The product I ordered arrived no issues, unfortunately extremely long delivery time from what is originally stated. Had no updates until I had to chase it up via email.

Excellent customer service as always. Really quick with replying to emails as well. Staff in store were extremely friendly.

Straight forward purchasing, relatively speedy delivery, given the size of the order (2 car seats), and certainly within the lead time stated on the website. I’m always pleased to support small businesses and in this case they came out cheaper as well, so everyone’s a winner!

It was a great experience as I was looking for two car seats for my granddaughters the experience was great as was easy to order and amazing delivery will recommend to my friends and family

I placed an order for car seats and a stroller on the 27th February. The website states standard delivery is 7–11 working days, but one of my items was marked “available for immediate dispatch”.

However, it wasn’t clear when I ordered that my items were not actually in stock and that the order could not be dispatched until they arrived with the retailer. After contacting customer service for an update after hearing nothing, I was told they were still waiting for the stock to arrive. The total wait will be close to three weeks.

Customer service did respond and offered a refund, which I appreciate. However, there was no acknowledgement or apology for the inconvenience.

My main concern is the lack of clarity around stock availability when ordering. If items are not in stock or will take longer to dispatch, this should be made clearer so customers can make an informed decision before purchasing.