Azzlee France Arvostelua 

Your order #ALA231006030033060
Placed on October 5, 2023 11:01:43 PM EDT
$139.00
The tracking no they sent, went nowhere. The goods arrived, they were not the correct size and terrible fabric. I contacted them to return and they told me they are in the US (not australia as stated on the website. They offered me a % of the money i paid rather than the address to return the goods. when i eventually agreed, they said it was not possible because I was in dispute with paypal. Which is a lie. Dont give your money to these theives.

Scam company - do not use!!

If I could have 0 stars, I would. This company is total and complete online shopping FRAUD. Their product is NOT as described, and their website says they allow returns, but they do not. They try to bargain with you to keep their clothes, and will not provide an address for returns. Dealing with them is a total nightmare! DON'T BUY ANYTHING FROM AZZLEE!

J’attends le remboursement pendant un mois et rien pour l’instant. Pas de réponse pendant une semaine, c’est nulle

Do not buy from this company.
I ordered several items which were of poor quality and did not look like the pictures shown. When I tried to arrange a return, the company initially ignored my emails. They then offered a 30% partial refund if I kept the goods. When I refused this, they offered a 65% partial refund which I was forced to accept because the cost of returning the 6 items was going to be nearly £30!
This partial refund was agreed nearly 2 months ago and no refund has been issued and the company are now ignoring my emails. I have reported the matter to my credit card company who i hope will take the case up with Azzlee.

On the 19th June I ordered 2 tops. They arrived and on the 9th July I asked to return them as they were too badly fitting. By 14th July I had sent 3 emails requesting returning the tops as the website said not to return them until given approval
I received a reply on the 17th offering a 30pc refund if I kept them. I responded that I did not want them and needed the returns address. I have heard nothing since, today is the 26th July... The 30 days margin for returning them has now passed so I am left with 2 unwearable tops and have lost £43 cost and £8 p&p . This is not a reputable company . DO NOT BUY FROM THEM.
After this review and via Paypal they offered to return me 50pc . I have refused that offer.
There have now been 18 emails between Azzlee and myself
After the 70% offer Azzlee changed the refund to 80% and then agreed saying
“We can refund you £38 but you disputed the order so we can’t refund you on our side. In this case could you please close the case first?”
I asked why they offered me a refund if they can’t refund it. They replied
In this case you can just contact the staff who is responsible for Paypal to follow up your case if you are UNWILLING (their capitals) Wish you all the best
I responded “if you credit my Paypal account with £38 I could close the case”
I later responded that I didn’t feel the company could be relied on if I cancelled the case before receiving the money by Paypal. I do not want to give out my bank details. That’s why I use Paypal.

Azzlee said You have 2 choices now Close the case and we will refund the £38 pounds . If not , contact the staff who is responsible Paypal to follow up your case directly as we aren't responsible to handle your dispute order now. Have a nice day!

However Paypal page gives clear instructions for giving a refund. Why cannot this be done? Here's how to refund a payment: Go to your Activity etc....

It also says Make sure that you’re 100% satisfied with how the case was resolved before closing it. If the seller offered to refund your money, for example, make sure that the money is in your PayPal account before you close the case. Once a case is closed, it can’t be reopened or escalated to a claim.
So I'm following Paypals procedure
So why can't Azzlee give a refund?

After the 70% offer Azzlee changed the refund to 80% and then agreed
“We can refund you £38 but you disputed the order so we can’t refund you on our side. In this case could you please close the case first?”
I asked why they offered me a refund if they can’t refund it.
In this case you can just contact the staff who is responsible for Paypal to follow up your case if you are UNWILLING (their capitals) Wish you all the best
I responded “if you credit my Paypal account with £38 I could close the case”
I later responded that I didn’t feel the company could be relied on if I cancelled the case before receiving the money by Paypal. I do not want to give out my bank details. That’s why I use Paypal.

You have 2 choices now Close the case and we will refund the £38 pounds . If not , contact the staff who is responsible Paypal to follow up your case directly as we arent responsible to handle your dispute order now. Have a nice day!

However Paypal page gives clear instructions for giving a refund. Why cannot this be done? Here's how to refund a payment:
Go to your Activity.
Select the payment you want to refund and click Issue a refund.
Enter the amount you want to refund.
Click Continue.
Review the information and click Issue Refund. You can issue a full or partial refund within 180 days of the original payment date. Once you’ve sent a refund, you can’t cancel it.
It also says Make sure that you’re 100% satisfied with how the case was resolved before closing it. If the seller offered to refund your money, for example, make sure that the money is in your PayPal account before you close the case. Once a case is closed, it can’t be reopened or escalated to a claim.
So I’m following PayPal’s procedure
Why can’t Azzlee give a refund?

On Sunday 13th August I received the £38 refund into my Paypal account via the Resolution Centre. I have lost money and have 2 unwanted tops for the charity shop but I've cut my losses. Thank you Paypal.

Bonjour,
Cde faite le 3/07 et reçue le 22/07. Déjà un peu long.
Le pantalon blanc est transparent et le bas n'est pas coupé comme sur la photo. Résultat, c'est pas beau.
Le haut avec les marguerites blanches est totalement passé. Les tailles sont vraiment très petites. La qualité des tissus est inexistante. Franchement, ne perdez pas votre temps ni argent sur ce site. Vous serez déçu. Sur les 5 articles achetés, aucun n'est comme sur la photo pour des raisons de coupe, de mauvaise qualité de tissu, de couleurs, et de taille.

Arnaque , commande non reçue par contre prélèvement fait le jour meme, perso je les ai dénoncés a la DGCCRF? et je pense que plus on sera a les dénoncer mieux ce sera

Clothes flimsy and cheap. I emailed them 9 x trying to find out how to return .On package it said returns only .Then after I mailed it back to that address with order # and tracking # they finally sent and address.Filed a dispute but credit card company not helpful .They said I didn't follow directions after about 1 month of trying to find out how to return .Bottom line I was ripped off for $84 Don't order from Azzlee

ARNAQUE !! N'achetez jamais sur ce site.
J'ai acheté une veste en taille L qui m'a été livrée trois semaines après en taille S.
Après moult mails, on me dit qu'on peut me renvoyer la bonne taille en échange de 17€ supplémentaires (aux 56 précédemment versés...). Ce que je fais. Tout cela s'est passé au mois de mars. Je n'ai pas reçu la veste et ai été débitée de 17€ supplémentaires + 1€ de taxe... Une honte.

ARNAQUE PAS POSSIBLE DE FAIRE ECHANGE OU REMBOURSEMENT

tailles trop petites tissus très fin et de mauvaise qualité...
il faut l'autorisation pour le renvoi ...3 demandes et 2 semaines après toujours pas de réponse ....site à fuir comme la peste.....arnaque arnaque....

Déçue de mon achat le pantalon n'est pas de la bonne couleur et le haut en plus de ne pas etre de la bonne couleur (hortible) le tissu n'est pas le même que sur la photo.

Même avis que les autres personnes ! Tissus différents des photos. Rien ne correspond ! A éviter absolument.

Séduite par les photos, j’ai commandé plusieurs articles en me basant sur les descriptions des tailles : beaucoup trop petit! Blouses longues? Pour les fans de crop tops…. (Taille courte). Tissus de mauvaise qualité.

A FUIR! idem que les autres avis, commande non conforme au site, articles de mauvaise qualité et surtout aucun respect des conditions de retour de la marchandise. Difficile d'obtenir une réponse du service client qui au bout de 3 mails me propose un remboursement de 60% et de garder la marchandise moche, au motif que le retour se fait à nos frais à New York, truc de fou, zero service client, à te faire devenir dingue....à ce jour depuis le 21 mai je n'arrive pas à obtenir un process de retour et donc aucun remboursement bien que je fasse l'effort de traduire mes propos en anglais pr être comprise...je ne sais plus quoi faire, il s'agit de plus de 100 euros!

Small sizes, trousers too short... Awful quality, the cotton/linen mix feels like polyester and the return is not worth doing. £7.99 shipping charges, but over £34 to send 1 item back to the US (not in the UK, as they pretend to be). Wish I had seen these reviews first!

C'est une vraie arnaque !! Les vêtements sont trop petits et d'une qualité plus que médiocres. Il faut envoyer un mail pour les retours, ils ne répondent pas, j'en suis au 3e. Ce sont des arnaqueurs

If I could give no stars I would. The clothing was cheap and badly made, the fabric so thin it was transparent. The sizing was wrong - I would guess at least two sizes too small. There was no dispatch note or any paperwork at all in the package so no return address.

J’ai reçu ma commande taille trop petite impossible de me reconnecter sur le site pour échanger quand je mets mot de passe oublié aucun mail en retour pour changer mon mot de passe. J’ai envoyé 3 mails au support avec mon numéro de commande aucune réponse j’ai l’impression que ce site est une arnaque !!!!!