AWeber Arvostelua 

There is no way to cancel my account here and they want to charge me before I can even configure my DNS settings right

Been using them for years to send my email newsletter. Solid platform, easy to use, great customer service.

What a Fraud, I tried to sign up for the $39.99 monthly payment instead of the yearly full payment. they automatically charged my account over $200.00
This is Pure Fraud. I am now going to immediately cancel this form these disgusting Lieing cheating Peaces of deceptive crap

One of the worst email marketing platforms. In my experience: They have yet to fix any of the bugs I've reported. They make no attempt to fix the usability issues. They take no responsibility for site downtime. They have no media modification capabilities - not even crop. And their customer service agents are absolutely no help, if they respond at all. It's cheap, but you get what you pay for.

They banned my inactive account. I stopped using the service a couple of months ago and even asked, as I was ending my subscription if I could come back to it at a later time. They said that I could and all was good. Today I tried logging in just to see that my account has been closed. No warnings, no email to let me know, nothing. I'd understand if I did something wrong while using the account but this was pretty much a quiet closure behind my back.

I can't even create an account, I got my cards declined each time.

How can I generarte the money

They've been consistently reliable for years. I think the Platform has gotten easier to use over the years, but they are always adding to it. Happy with their services, and would recommend them.

It used to be a good email marketing platform. However, recent experiences with numerous disservices over the past few weeks have led me to no longer recommend it.

They're putting new accounts on quarantine without any notification or explanation!

Importing customer lists has become a nightmare!

There are better alternatives available, such as Active Campaign and Mailchimp.

After 'improvements' to their system in the spring of 2023, much of what I relied on to run my mailing campaigns no longer worked. Complaints were heard, but not acted on. It took a further six months or so until I had to the time to change my multiple lists to a different and hopefully better bulk email provider, during which time I continued to pay the monthly charge. I had asked for a discount to reflect the degraded level of service, but this was refused.
Anyway, I finally transferred all my data out of the system and asked for the account to be closed. The system said this would be acted upon within one working day.
Now, a week later, they have billed me the usual sum for the coming month.
I was a client for around ten years, and would still be but for the 'improvements' that broke my business model. Aweber might be a good fit for many people still, but if they can't get a simple thing like closing an account right, it's not a good sign.

Intuitive and powerful email marketing platform with everything I need now and in the future. I’ve been running email marketing campaigns on AWeber for about 1 year now. Incredibly easy migration. Easy to navigate interface. Powerful segmentation and automation. Increasing capabilities - new AI features and constant improvement . Integrates seamlessly into my site and other tools I use. Super cost effective - fair pricing. Really happy with this decision.

I registered, completed all necessary forms with our company information, and uploaded our buyer contact list.

After paying the $30 starting fee, my account was terminated within five minutes.

While I understand account termination may sometimes occur, what is unacceptable is receiving this response when I requested a refund for services that were not rendered.

"Hello,

Accounts that have been closed for not adhering to AWeber's Service Agreement will not be eligible for any refund. No refund will be provided regarding the account.
Regards,
Josh S
Email Best Practices Manager"

----

So you're telling me you banned our account within minutes and we're not eligible for a refund?

According to the chargeback guidelines for visa transactions, this situation falls under 'services not provided by the merchant.' Therefore, I expect a refund following this review. If this is not resolved, I will initiate a chargeback through my bank and file formal complaints in all relevant jurisdictions where your company operates.

This company has gotten so paranoid and is banning anyone who breathes on their account.

I am trust trying to import my customers (who have already double opt-ed in and agreed to get order updates.)

They are deeming the contacts suspicious which is a total joke.

They are going to put themselves out of business if they are so paranoid of their customers data.

My experience with AWeber has been deeply disappointing. Their service feels robotic, with impersonal customer support. Terrible service

The real problem, though, lies in their misleading pricing. They advertise an affordable starting rate, but once you're on board, hidden fees and sudden price increases hit you for more subscribers. You have to chase customer support to give you their pricing, making it hard to budget effectively. In summary, AWeber's abysmal customer service and misleading pricing practices make it an unsuitable choice for email marketing. Look elsewhere for transparency and better customer care.

Absolutely appalling service, signed up and was happy with landing pages etc, just starting out as an affiliate marketer, uploaded my list of email contacts from different sources, paid to upgrade my account and within 2 hours of sending an email account was closed and denied refund, they market themselves offering FREE EMAIL MARKETING SOFTWARE then shut your account for MARKETING.
Contacted the live chat and was polite and asked about a refund, he says another department is dealing with my account so I start typing another question and he ENDS THE CHAT, Absolutely disgusted and fuming with this

the most bad service i ever seen in my life

I recently had a disappointing experience with Aweber's email autoresponder, and I feel compelled to share my concerns. While Aweber is a well-known name in the email marketing industry, my encounter with their autoresponder fell short of expectations.
One of the major drawbacks I encountered was the user interface. Navigating through Aweber's platform felt clunky and unintuitive. The process of creating and managing autoresponder sequences was unnecessarily complicated, requiring numerous steps and a steep learning curve. This lack of user-friendliness hindered my productivity and made the entire experience frustrating.
Additionally, I found the automation features of Aweber's autoresponder to be limited and lacking in flexibility. Customization options were restrictive, making it challenging to tailor autoresponder sequences to meet specific needs. This lack of versatility significantly hindered my ability to create personalized and engaging automated email campaigns.
Furthermore, I encountered deliverability issues with Aweber's autoresponder. Despite following best practices and ensuring the quality of my email content, a significant number of emails ended up in recipients' spam folders or were not delivered at all. This greatly impacted the effectiveness of my email campaigns and undermined the trust and engagement with my subscribers.
Another concerning aspect was the customer support provided by Aweber. When I reached out for assistance with the aforementioned issues, I experienced delays in response times and found the support agents to be unhelpful in resolving my concerns effectively. This lack of prompt and satisfactory customer support further added to my frustration and dissatisfaction with the service.
Considering these shortcomings, I am disappointed with my experience using Aweber's email autoresponder. The clunky interface, limited automation capabilities, deliverability issues, and subpar customer support hindered my ability to achieve the desired results from my email marketing efforts. I would caution others to carefully evaluate alternative options before committing to Aweber for their autoresponder needs.

If I could give 0 stars, I would. I recently wrote to this company, reporting abuse. Someone had literally harvested all the email addresses from my workplace and put us all on their mailing list. I raised the issue of spam which this company claims to have a zero intolerance policy of…and I’ve heard NOTHING. Not even an auto response email to say they got the complaint or that they’ll look in to it. Which basically makes them virtue signallers of the first order. You can’t claim, publicly that are on the side of someone who’s been spammed if you can’t even get it together to let that person know they’ve been heard.
I’m
So
Sick
Of companies claiming the moral
high ground whilst not actually occupying it.

Aweber service very bad and not fair decisions, will close your account any time and you will lost everything you did.. Really stupid service ❌

Amanda got straight back to me, within about an hour.

She had some clarifying questions, and once I was able to pinpoint my question she also had the answers.

Much appreciated, Amanda.