atol.org Arvostelua 3

Extremely Disappointed With ATOL Protection – Delays, Excuses, and Unfair Payout

I am extremely disappointed with the way ATOL Protection has handled my claim. Despite providing full medical certificates and answering every question truthfully, they are now offering me only 60% of my booking amount.

What’s even more frustrating is their constant delaying tactics. They repeatedly asked for information I had already submitted, dragging the process out for nearly three months. They insisted on a medical certificate that itself took two months to obtain—and now they’re using that delay against me, claiming I should have informed them earlier.

The most unbelievable part? Their own delays are now being used as the reason for the underwriter to reject the full claim. This feels extremely unfair and unreasonable.

I expected a simple, honest process, especially during a difficult medical situation. Instead, I got excuses, red tape, and only a partial payout. Very disappointed and would not recommend relying on ATOL Protection based on this experience.

They processed my claim without any fuss, naturally they will require evidence which sometimes may cause a delay, but this is understandable. Very impressed with the whole process and they are very professional.

If your vacation package includes a flight and all travel plans booked in the same cormfirnation as your flight your trip will be protected by the atol scheme if something goes wrong you will be given an atol certificate as soon as you book. I know you won't be covered for medical expenses or gadgets but the atol scheme covers in event if your flight gets cancelled caused by airline went bust or air traffic control strikes ect.
If you book a flight only and everything separately it won't cover if anything goes wrong so it's best to book as a package.