Dissapointing
Dissapointing - NOT a 5 Star hotel.
We booked the best suite in the hotel, and are really disappointed! On arrival the room was not prepared although we arrived in the evening. No towels, robes, glasses for the minibar. Fridge not working, lights not working, and the telephone system does not work - so for each time we had to remind the reception/concierge we had to walk all the way to the reception only to realise when returning to the room that nothing had changed. Still the fridge, telephone etc. not working, only 2 diminutive towels, etc.
It’s such a shame that there isn’t any attention to these details - as it could be a nice hotel - nice people, well built hotel but the attitude is a problem.
Edit dec 31 2018 - at their big NewYear show and dinner:
Can’t help but thinking about Fawlty Towers - remarkable how things can go wrong 😂 although they ask more than £200 for dinner per person excl drinks....
... and still the physical souroundings, the venue, the intentions are perfect, people are nice, but no management around 🥴
Another edit: we won the New Year lottery. So have a free week in the Hotel - we have chosen to give it to some friends.