Associated Windows  Arvostelua 

If I could leave a minus figure I would. My new front door is due to be fitted next week after ordering it at the end of May with estimated fitting of end of September. So already delayed by 6 weeks. I have just had a phone call from a very insincere Managing Director at the company telling me a week before it is due to be fitted it isn't made and they don't know when it will be ready. Other people in this area have had doors and windows fitted by other companies in half the time I have waited. When I said I may need to cancel this order he said if they have made part of it there will be costs involved. A threat? I expect a full refund on my deposit. I also had a window fitted by this company less than 10 years ago which now has condensation in the panes. They are supposed to be replacing it but I've had to remind them of this several times.

I'm fed up of Covid, the economy, Brexit, the price of wood blah blah blah being an excuse... I'm about to pay over £2000 for a door and this is the customer service I get? I could have predicted this would happen. He then ended the call after saying HE was getting frustrated! No mate. Your job is to fix this situation. I considered going to this company for windows and an orangery... er.... no. I'll go for someone efficient..

What an experience I am glad not to ever go through again. Poor Project management (four attempts to fit right infill panel), Quality Control was bad too (Wrong glass, two patio door thresholds different colours, wrong infill panel TWICE to replace OSB in hole).
Contradictions galore - what is truth and what is a lie?
Sourced and fitted own infill panel in the end so the threat to cancel FENSA guarantee remains as Rob McDonald said the contracted panel could not be supplied.

Hi had windows fitted a couple of years ago by them. Had a problem with one window it was scratched below the bead line. They refused to replace it because we noticed it a few months later. So we had to replace it ourselves. So due to the way they treated us they missed out on fitting our front door and fench doors. We would never use again. Tip make sure you check every window for damages if you use them. This is a genuine review.

When it goes wrong expect it go badly wrong. A 6 week project taking over 9 months and the Managing Director refusing to discuss the project, issuing demands for payment and refusing to attend to defects in the works. Despite writing to the Company in December it took over 2 months for a 'verbal' reply and after 3 letters to Associated Windows, they have issued legal proceedings for a 'debt recovery' on an incomplete project.
Associated Windows admit that they have lacked 'project management skills and that new people are employed.
Don't think you are paying top money for top service!
Expect the Managing Director to less than sympathetic or interested in resolving matters. Standby for their day in Court!

Fantastic service and installation. We have recently had a new insulated roof installed and the whole process was very efficient. From the beginning of the process right through to completion. Everyone from sales, Workman and office staff went the extra mile to ensure that the work was completed to our specification and on time. We then had them back 3 weeks later to fit a new front door too! Would recommend the products and the company!

Associated are okay until you hit a problem, then the pain starts. They were happy enough to agree to tint one of our windows (as part of a complete house refit) to get the contract signed. On installation day, the fitters had no knowledge of the requirement and the management responded stating this "wasn't a standard service" and shouldn't have been sold. Months of chasing, phone calls and emails finally reached an outcome that was less that perfect with bubbles under the tinting application. They're not the cheapest so please don't buy under the assumption you are paying for service.