Arriva Arvostelua 

This company is getting worse by the day. Tired of giving money to a company who can not keep on time, change their schedules when they feel fit, and drivers with bad attitudes. People need to boycott companies like this, In order for them to listen. Arriva do better. 500 route liverpool.

Shocking customer services, provided with a number that doesnt get answered after 147 attemps.. set up a direct debiy for a annual student pass. Takes a month to come through from purchase.. 2 weeks after taking first payment. Not clearly stated anywhere when i was purchasing the ticket & setting up the direct debit.. but of course its on the small print hidden inside the 42 foot long t&c's.. avoid at all costs if possible.

Rudest driver on the 249 towards crystal palace. Caucasian male. Stopped bus and barked orders at paying customers to "get off now or stay on for diversion. It's been like this for a week so everyone should know what's going on".

A foreign lady obviously visting from abroad tried to ask the pig whether he was turning left or going straight. He ignored her, refused to engage and shouted over system "get off, there's traffic building up behind".

Wow, what a great introduction to London for visitors from abroad.
Did you train him to be such an ignorant pig, or was he born like this?

It is about time you got your app fixed. It doesn't even recognise the location where I live but then it is like some of your bus drivers. They don't recognise blind people standing at the bus stop and drive past it is about time DVSA revoked your operators license or alternatively get rid of the drivers who cannot do the job properly and keep the good ones who are few and far between

Basically, the driver was so angry, mad and rude during the whole ride. When he stopped at some bus station, I went to the front to ask him if he could signal me in advance when we arrive to Bohinj (my station). He was rude and pretended that he couldn't speak any English (his English was bad, but not that bad). After that, I asked him if he spoke Serbo-Croatian, since he is a bit older and he has probably learned it in school, and again, he said how he didn't speak it. After that, I used AI to translate the sentence to Slovenia, and he replied that he understood me even earlier. But in the end, he denied my request. When I wanted to take my luggage out of the storage compartment, I couldn't open the door, so I called him. He opened it for me but said "easy for smart" people. Very reckless driver btw.

Shocking service where I live. Advise do not use if you need reliability or to get somewhere on time. Locally the term 'Arriva time' is used to describe a person or situation that is predictably late, unreliable and doesn't care. Oh and this is if the buses even turn up and don't dissappear into the Arriva fuge with odd socks and lighters. The 1 star is for the drivers who are mostly pleasnt and have no idea what is going on either. I feel sorry for then getting the public backlash for Arrivas' shocking service.

Absolutely terrible. Bus are almost always late, the same buses often come at the same time and half of the time they do not even come at all. It is truly unorganised and I would not recommend this service.

It's disgusting in this extreme hot weather that the buses don't have air con, it's so hot I could have passed out. It's about time buses catered for different weathers

The 29 bus is DISGRACEFUL service after waiting 2 hours for a bus.Why doesn’t a another bus company take over this Awful company.And I wouldn’t give it One star.

Several busses lateley say running ten minutes late,then......cancelled!!??
Now...........no buses at all on New Days Day

Bus failed to show and no refund

I booked their 757 bus to Luton airport. The ticket shows clearly the time it will arrive. The bus didn't arrive. I demanded a refund. They said the time on the ticket is incorrect and so they won't refund. THEY SOLD ME THE TICKET!! How is it my fault that the time you said the bus would be there is not when it was there?? What a deplorable company. I will issue a chargeback from my bank and will suggest you do the same to this vile company.

I extended my left arm to call the bus, requesting it stop and pick me up it drove straight past. After complaining to arriva they responded by lying about myself calling the the bus.
They said l didn't put my arm and was no at the curb. I was approximately 2/3 steps back from the curb yes. But was clearly visible, if the driver was looking.
Lying is not an acceptable response to a legitimate complaint.
Appalling company Appallingly disrespectful.

Arriva London North Ltd lost property office cannot be contacted. The number rang for about three minutes and then cut out. I tried it five times and then gave up

Arriva in Milton Keynes : Grossly irresponsible and disrespectful to their own bus schedules.

Their schedules can hardly be trusted!

The app never, ever works properly. It sends you back a page on its own, which makes it a nightmare to buy a ticket. You end up with about ten tickets in your basket.

Some days it won’t let you buy a ticket, just says card failed. You try to see what time a bus is coming and the page changes on its own.

I’ve been complaining about this app for at least two years and nothing has been done, so I don’t expect it to change now.

The app is rubbish, just like the bus service. The buses never arrive at the stop in time in Wrexham. They always leave Wrexham bus station late, the drivers stand around smoking, drinking coffee and having a laugh. I was on the Chester bus and the bus driver did the masturbation hand signal to a car driver.

When a bus says it will leave at say, 11.50, it’s always 11.55 or 12 when it leaves the bus station. All round terrible service.

The other day an arriva bus driver at Vauxhall bridge road pulls from the left lane on to the right lane without even looking to see if was safe to move pulling me out of the road completely and blocking me on a yellow box on purpose and then when he realised I’ve had to avoid him smashing the left side of my car he stops and blocks me laughing like that was a funny thing to do, very disrespectful attitude from a supposed professional driver, I’ve told him I was going to report his bad and aggressive behaviour and I did so, it took me about an hour to be able to talk to someone at customer service that didn’t care too much and said I was going to be updated about the incident investigation but so far nothing, it feels that nothing as been done, unfortunately this is the reality of this world that we live in now, a complete disrespect for others. Funny enough today when I’ve picked up mi son from school driving back home on lansdowne way sw8 one other arriva bus driver speeds up down the road ignoring his give way and blocks me on the middle of the road and stops there like he’s frozen on ice and blocks dozens of cars not caring at all about other people… what’s wrong with people today? Really??? What makes a person be so ignorant…? What’s a point of not caring about traffic rules and ignoring the obvious give way and the stopping on the middle of the road and blocking everyone??? Selfish and ignorant and not thinking is the problem!!! I suggest more training and supervising could change some of these behaviours.
I guess this type of people are nothing like professional drivers, they are careless and the are in charge of a passengers vehicle that carries about 30 plus people including children and they drive like there is nobody else on the road!!!!! Shameful.

Cet hôtel est absolument inhumain. J'ai réservé 4 nuits à l'Hôtel ARRIVA de LONDRES via la plateforme BOOKING. C'était marqué "non remboursable" et c'est tout. Le jour même j'ai annulé ma réservation sur le site car je ne trouvais pas de vol et j'ai paniqué, puis j'ai réécrit, toujours le jour même, pour la remettre en vigueur ou qu'on modifie les dates et ils ne veulent rien faire.
Ils me disent que c'est non "remboursable, non modifiable, non échangeable" mais ça, ça c'était pas marqué sur le site de Booking tant que je n'avais pas fait le règlement.
De plus il n'y avait que 20 € de moins qu'une réservation classique donc la différence de prix ne justifie pas cette rigidité. Ils n'ont eu aucun préjudice puisque j'ai cherché avec eux une solution dès le jour même et qu'ils ont en plus remis la chambre à la vente. Donc c'est un enrichissement sans cause.
Cette clause est ABUSIVE et ils n'ont aucun esprit commerçant.

Tried to pay with card, machine kept saying remove card, driver told me if I stopped moving the card it would be quicker. I asked him not to make such comments in the future and asked if he thought it was appropriate, bus driver said he doesn't care and to complain about it. Went to get off the bus and the driver shut the doors and started moving.

Tried to get on an Arriva bus in Leeds. Waited for the passengers to get off, then I stepped forwared to get on and the bus driver closed the doors and drove off!
But worse than this the second bus that came was also an Arriva Bus, where a gentleman tried to get on with his disabled son. But because his son was walking too slow to catch the bus he also drove off! Disgusted!!

The London Overground network must be the most chaotic and mismanaged in the city. Constant cancellations with no notice seemingly at the whim of the operator. Endless weekend cancellations for engineering works that are never ever complete. Meanwhile Arriva gave their executives more than one million in pay and bonuses in 2023 — a massive 60% increase in the middle of a cost of living crisis. Nice.