are you am i Arvostelua 28

Spoke and emailed customer service about a defective item I received - came piled. Their defense and excuse was that the dress is made from recycled cotton so this would explain the various areas of piling and undone seams. Refused to waive my return shipping because they didn't deem the item a manufacturer's issue.

I bought the dress with frayed edges. BEWARE!!! It tears, rips and falls apart while wearing it. DO NOT BUY

I have probably spent thousands at AYAI, and have mixed feelings. Here’s why:
Cons: expensive; certain fabrics tear easily, sizing runs a bit small, functionality issues (like it’s cute but where can I go in the midwest that allows for an open back long sleeve crop top?), some designs seem impractical
Pros: original design, trendy, fast shipping, good communication, great for sexy minimalist fashion pieces, nice packaging, has few passing dupes, good SEO, uses great tech, user-friendly website.
Popularity surrounding the brand is likely due to social media and celeb endorsement. Are the non-silk items worth the high cost? Hmmm…not always, though they will likely condescendingly explain how much better their fabrics are than their competitors. Personally I’ve experienced a lot of piling and loose threads. Still, some pieces are in pristine condition after several wears. Overall an average online boutique.

worst experience of my life...

my initial order was shipped to the wrong address, i couldn't do anything on my end said fedex. i had to fight with the company directly till they issued a gift card.

the second time i try to re-order they simply canceled my order (although items were still in stock). they never notified me that they cancelled nor did they refund my credit card for the additional portion i paid. i still haven't heard back on what is going on or why they canceled my order. it's simply unethical what they're doing.

their customer service is snarky and unhelpful. they didn't even notice they shipped my items to the wrong location till I research and pointed that out.

unethical--the designer/founder, should really be looking into this as it's tarnishing her "brand".

I bought three clothes at full price. Before I receive the package, website goes sales and two of them have 50% off discount. I write to them via email and they reply me after the sales. They said "As stated on our terms & conditions we are not able to offer any price matching or refund the difference, especially as the sale is no longer going and these items are now at full price again." I check their terms, it's "PRICE ADJUSTMENT
We do not offer price adjustments for discounted items at this time. We're sorry for the inconvenience!".

Best customer serivce ever, they get back to you very quickly and they are super understanding. You are also getting what you pay for!

The clothing is ill fitted and the material/fabric fades/pulls easily ; BE AWARE the price is high and it does not include custom fees - which can amount to half of the actual item price.