Apollo Motorhome Holidays - Perth Arvostelua 

Driving the vehicle itself was fine, but our service with checking in was disappointing. In many instances the vehicle was missing items. During the trip itself our solar controller randomly malfunctioned (waking us in the middle of the night) and the 3 way gas fridge needed to be reset every time we transitioned from driving (engine power) to gas (parked).

I was advised to be at branch by 4pm otherwise I would have to come back the next day. The airplane was one hour late and I phoned the branch from the tarmac at 3.20 to advise them.By the time I got there it was 4.03. Manager was there serving a customer but told me to come back tomorrow. I told him two family members had already got vehicles and we were to meet them at our first caravan park. He wouldn’t help.

Great vehicle and very accommodating staff :)

Very nice week in Western Australia

Vehicle in great condition, staff attitude very good and friendly. even upgraded our vehicle. Thank You

Will hit you with payment fees not in the rental price. If you don’t get their insurance they’ll sting you for $7,500 deposit. Fuel cover fell off mid driving, main cabin light only worked 50% of the time. One of the gas elements in the stove didn’t work properly. And a few other things that were just inconvenient. Left totally unsatisfied and will not use Apollo again.

Overall was a fairly good experience with booking and Apollo personnel in general.

However, the LDV van was very noisy, cruise control would cut out intermittently and we had a concern coming back to Perth at dusk when the motor went into limp mode it almost stalled with no power.

This problem went on for at least 2 hours before coming good and returned the next day.

Helpful staffs. Allow yourself decent waiting time for a pick up. My camper had repetitive engine issues, but roadside staffs were very helpful every time.

Pick up was quick and clear and I was able to use the features of the motor home.

Return was quick and simple.

Motor home drove well had agreat fridge and the cooler was proceless.

When we had a blowout back up service was quick thorough and allowed us to continue our holiday without trouble.

The check in process was simple and efficient. The camper was clean and well maintained.
We had a minor mechanical issue that was resolved prmptly by the support team

My friend and I hired a campervan from Apollo for a 14-day trip along the Western Australian coast in May 2026. The van was booked well in advance. On Apollo's website it was advertised a newer fleet of vans were becoming available from May.

Unfortunately, the vehicle we received in Perth was significantly older and more worn than expected. There were several issues from the start, including non-functioning 12V charging outlets, the entertainment/nav system worked intermittently, the TV didn't work, the wiper was so bent that it was not making contact with the windscreen, and the sliding door would occasionally open while driving.

The major issue occurred halfway through our trip when the check engine light came on. We immediately contacted Apollo and, to their credit, they arranged for a local mechanic to attend promptly.

After inspecting the vehicle, the mechanic advised that the van was experiencing a turbo-related fault and entering "limp mode." He explicitly told us that he would not recommend driving the vehicle any further or taking it far from town. We were instructed to contact Apollo for further instructions.

Initially, Apollo advised that they would arrange a replacement vehicle and tow the existing van. We were flexible and even offered to accept a lower-spec van to help resolve the situation.

However, after multiple calls, Apollo informed us that they would not be replacing the vehicle. We were told this was because it would cost approximately $7,500 to transport a replacement van to our location and recover the faulty vehicle.

Apollo then argued that because the van had occasionally felt underpowered earlier in the trip, we should have reported it sooner. The problem with this explanation is that there were no warning lights, alarms, unusual noises, or any indication that a serious fault existed. The van was as slow and unresponsive in 'limp mode' as it was driving 'normal.

We contacted Apollo immediately once the check engine light appeared and the fault became apparent.

Most concerning was Apollo's proposed solution: continue driving the vehicle despite their mechanic's recommendation not to do so, and call them again if it broke down completely. I told Apollo that there is limited reception between towns and their response was to walk until we found an emergency phone along the highway!

The alternative offer by Apollo was for us to make our own travel arrangements at our own expense, but only after we drove the van 800km to town.

We had purchased Apollo's premium insurance and additional cover specifically because we were travelling long distances in remote areas. When we needed support, we felt abandoned.

Based on our experience, Apollo was unwilling to provide the support we reasonably expected after a serious mechanical issue arose during our trip.

Very disappointing experience, and I would not book with Apollo again.

First vehicle offered at Perth depot completely unacceptable, second vehicle offered passable. Service at depot lengthy and disjointed. Too few experienced staff on duty.
Fridge didn't work for 8 days, missing 'paid for' camping inclusions, broken lock on kitchen awning.
Extremely disappointing considering we are return customers, though its a service industry so customer service should be a priority.
Difficult to call a branch, all calls go to a call centre, probably in New Zealand.
Absolutely no 'quality control', care or thought in the presentation of the vehicle. We at times wondered if the vehicle was fit for purpose.

Streamlined pickup and drop off process and vehicle was clean and well maintained

Colleen (THL Perth) introduced us to our vehicle and ran us through various aspects and provided snippets of advice which came in very handy on our trip. She also donated us fly nets which were a godsend. We have re donated them for others to use.
First time camper van users so it was good to be given some tips.
The van itself was a good size for our trip but I think 3-4 weeks would be our max. The toilet and shower rather cramped but not too much of an issue as we either had ensuite sites or used the camp facilities.
There was an issue with the battery. We fully charged the battery the first night as advised and the solar panel appeared to keep it charged through the day, however, a couple of times when we were off grid overnight the battery ran down, the fridge started beeping so we had to switch it off. We did not run anything other than the fridge when we were off grid but this did not make any difference. We were fortunate friends travelling with us had their own caravan with a working fridge so we could use it.
All in all a great holiday and a little adventure.

Staff were excellent, efficient and friendly

Love, love, love the roadtrip in WA with an amazing motorhome. Looking forward to more trips like this!

Avoid Apollo/THL at all costs. Our campervan (unit 320448) was a rolling disaster from the moment we picked it up. It was dirty, poorly maintained, missing basic equipment, and clearly rushed through “inspection.” Within days it became obvious the vehicle was unsafe and unfit for purpose.

We endured a sewage smell for 14 days, a fridge that shook the entire bed, dangerously soft brakes, a coolant failure that shut the engine down on a hill, and alignment so bad the van constantly pulled left. Five calls to OnRoad Assistance in two weeks — on a trip we paid thousands for.

THL’s response was to offer a token refund and insist this somehow meets their standards. If this is their standard, it says everything you need to know.

This company ruined our holiday. Don’t let them ruin yours.

We picked up a vehicle without air conditioning. We alerted the company within 15 minutes but we’re told to call road service who spent the next 7 days trying to get a repairer. We had to modify our trip because of this.

Bei der Uebernahme konnten wir die Türe der Aufsetzer Kabine nicht abschliessen. Das Schloss musste ausgetauscht werden. Nach 1 Tag fahren stellten wir fest, dass alle Pneu viel zu wenig Luft hatten. Die Bremsen quitschten jedes Mal fürchterlich und innen war das Fahrzeug auch sehr laut. Nach 1 Woche regnete es und es regnete in die Kabine rein. Deshalb haben wir in einem Roadhouse übernachtet. Am nächsten Morgen wollten wir wegfahren und konnten die Kabinentüre nicht mehr öffnen. Ein Mechaniker des Roadhouses musste die Türe aufmachen (Schloss wegnehmen und wieder anschrauben). Apollo hatten wir angerufen, jedoch konnte uns niemand helfen. Wir hatten vor 7 Jahren das gleiche Fahrzeug, allerdings einen Toyota und keinen Nissan. Mit dem Toyota waren wir super zufrieden, mit dem Nissan überhaupt nicht. Nie mehr werden wir einen Apollo Camper mieten.

Pick up and drop off was easy and stress free. Very close to the airport - short uber ride.
Motor home worked well for 2 adults and 2 children. Only negative was how uncomfortable the bed mattresses are. It felt like laying on slab of timber and when we converted the lounge to a bed, it was really dirty. A lot of dust behind the cushions and other people's hair. One pillow each that is very thin and not comfortable. I would take my own next time.
Apart from the bed, the kitchen and layout was great for us.