Ancient Wisdom Arvostelua 

After a while being away, I came back with a new business and wanting to restart what had once been a great relationship. The first few orders have however been a complete disaster. Customer service has been awful and unfortulatly had to cancel orders, refund process is very slow.
The dropship vs wholesale side do work. I wish I had read the reviews before hand.

I have had a lovely relationship with Ancient Wisdom for a few years now and love all their amazing products, always had great relations with customer services. Until now and I find it very disheartening. No need!

Tried to charge my card without my permission.

I have been a business customer of Ancient Wisdom for over 12 years.

The level of service, range of products, pricing structure, loyalty rewards, and constant drive to bring new products to small businesses, has seen me return time and time again.

When things do go wrong, which is inevitable in any business, the customer care team are always fast to respond and work hard to resolve things.

Well done and thank you for years of brilliant service

I had previously been happy with my purchases over the years, so when I ordered again I thought I would receive the same quality as before. Unfortunately this wasn't the case. The medium sized Amethyst tumble stones not only looked like different stones to the photo on the website, but they were advertised as measuring 25-45mm, yet I received stones that measured 40-60mm in size. The Citrine stones also looked like completely different stones to the ones shown on the website. The Carnelian tumble stones were NOT Carnelian, they were banded Agate. This wasn't simply an error in what I was sent, it was a misrepresentation of the type of stone on the Ancient Wisdom website. When I contacted them about this, I was sent an email stating their "apologies for the product not being as advertised" and that they would send me a return label if I wanted to return the stones. It then took more than 2 weeks and numerous phone calls and emails to receive the return label. It took another couple of weeks to receive my refund only after having to send another email to enquire where my money was and never receiving any further communication from them. These stones are still being advertised on the website as being Carnelian and also look completely different to what I received. I will NOT be purchasing again!

I have been a customer of AW for years, recently not so much as my shop sadly closed, however. seeing some of the low star reviews surprised me as I have, over the years, had absolutely first class products and delivery from AW. Staff have always been polite and helpful. They are certainly not 'rip off' prices, which is just downright insulting, they are prices you pay for ethical products that are fairly traded and I personally would not use any other company because of that. If you want poor quality mass produced rubbish then shop elsewhere.

Past year I’ve been trying to source good quality essential oils to make soap. Not the cheap, diluted or synthetics. Essential oils are expensive if genuine. And expensive to get samples of every scent. I’d used this company about a decade ago for bath bombs and forgot about it. Found an old bottle of EO and googled them. Still in business!. However the reviews made me nervous as this will be the 5th company I’ve tried (most from Amazon I admit) and the reviews for ancient wisdom were hit or total miss. But I ordered just over £200 of oils and hoped for best ……

Received order this morning… a little nervous…

But very VERY pleased.

All the oils smell exactly as they should. Every single one.

Delivered the week I ordered, all items there and packaged extremely well. No drips or leaks.

No idea about the other departments but if you’re looking for essential oils - this is your place.

I have been an Ancient Wisdom customer for a number of years now and regularly place orders which my clients are always very happy with. During the time that I have been working with AWD I have always found the customer service staff excellent and have handled any queries promptly.
On the latest occasion of contacting AWD it was because of their change over system and I experienced some issues. I had the good fortune to deal with an adviser called Tomas who was extremely helpful and was also very patient with me. Thanks for all the support that AWD provides to customers.

I have been a loyal customer for a few years, placing an order each month.
I'm not sure what's happened but the past 4 orders have been awful. I paid for the next day delivery twice but had to wait and chase up my order.
Bali boxes arrived covered in mould. Still waiting for my refund, then items I ordered where not sent, wrong items sent. Very very rude staff.
It's a shame as I have been a customer for so long but I will not be ordering again.

Ordered twice this year. Didn’t receive 1st order so rang to chase it. Was told something on order was out of stock so a note was added to my order but unfortunately no one contacted me regarding it so I had to chase my order after 2 weeks. Placed another order around a couple of months later and the exact same thing happened again. No contact, no order and had to chase it myself. Funnily enough it was the same item out of stock and the excuse was that they don’t have time to update the stock levels regularly? It had not been back in stock since I ordered it earlier in the year! There’s regular updating and then there’s just not bothering! Very poor experiences all round and I won’t be returning.

I am a relatively new customer of Ancient Wisdom. I have placed 3 orders now and have been delighted with the products, the speed with which they were despatched, the pricing and the ease of using the website. I can only say good things about this company and will continue to use them in the future.

Rip off prices. £3 product ends up £18 at the checkout. Breakdown £3 Product + around 6 Service fee (hidden from total before checkout) + around 6 delivery (when other charge half) = 15 + vat = around £18. So they sell you £3 small 10ml oil or small useless item at around £18/10ml. It's more expensive than even high end perfumes (Armani / Gucci etc). It seems that they can't sell it on retail due to rip off high prices then they started calling it wholesale. It's totally nonsense & time waste.

Received a call this morning from AW pressuring me to buy the things I've placed in my basket but not checked out. Very very odd thing to do. Can you imagine calling up your customers and doing that!? I cannot.

Absolutely amazing products, fantastic customer service & support nothing is too much trouble. Delivery is fast the site easy to use & gold rewards a bonus. Unique products loved by me and my customers.
Carol Perfectly Imperfect-Healing thank you to all at Ancient Wisdom, just brilliant xx

I wrote 3 reviews today but no link when AW responded to them
I have never had a Gold reward only once an out of date scrub - one purchased at least 6 times in 10 weeks and each time it said I’d get a gold reward ?

I've been shopping with them for a couple of years now. Stock quality has been excellent and delivery is quick.

I have received 3 products which were beyond reselling as they were in a bad state material wise. It looked (and smelled) as if they had been stored for a decade in a humid closed up environment.
Not buying again.

Not A Good Review Of my experiences sadly. I was really looking forward to visiting Ancient Wisdom after buying from them online in previous years and wanted to see their full range of crystals in their showroom. Okay I understand I booked a last minute appointment at 3pm until 4pm but the lady that served me was so rude, not polite and i totally felt like I was not welcome as the lady kept reminding me with a rude come on hurry up energy she was finishing at 4pm. The showroom was nice full of beautiful products although very small compared to the size of the building which was disappointing. But what was surprising was nothing had prices on and only 1 of some of the stock was displayed and not set out for wholesale buyers to just come and simply buy stock. I wasn’t sure on how to order what I needed and had to keep checking the website on my phone for prices, I did start asking the lady but she wasn’t too bothered and rude at me asking. I can even remember me trying to lighten the visit and said oh you must love working here with all these beautiful products, she didn’t even reply this was how rude she was. What I was interested in, pendulum sets and tumbles etc weren’t in the showroom either, the lady wasn’t too happy when I asked to see these as it meant she had to get them from the warehouse and both times she came back puffing and panting and out of breath. I left spending only 10% of my budget and just sat in the car park for 5 minutes in total shock of how i was treated and what this place was like. Fortunately I looked in the box before I drove off as only 1 pack of pendulums had been put in the instead of 6 packs, I’ll put this down to human error. The Second Lady I met was actually very friendly and helped me get the correct stock I bought but in all honesty a total waste of my time and now I know what it’s like behind the scenes I won’t be ordering online either as that was just wrong.

Excellent company. Quick despatch and great customer service.

Ive only been with Ancient Wisdom for a couple of weeks and I can honestly say that their Customer Service has been second to none.
So far I have experienced fast item dispatch, within an hour or so, and overnight courier services. Communication has been outstanding too. The products on offer have been of good quality and my own customers have been very happy.
Thank you Ancient Wisdom for your exceptional service. Keep up the great work!