A M Phillip Trucktech Arvostelua 

Booked in motorhome (Fiat Ducato) to get Comfort-matic gearbox service - several conversations (with someone who did not have a clue) to confirm they could indeed do this work. Dropped van off and heard nothing all day. Heard nothing all morning next day so called at lunchtime to be told they did not have the software to re-calibrate - who knows when someone was going to let me know ….Total waste of 2 days, zero customer contact, zero customer service and poor face to face (just handed over keys and said nothing). Maybe if I was booking in an HGV their customer service would take a different approach but frankly a customer is a customer … recommendation rating zero.

Purchased a new Maxus Deliver 9 from Dyce, Aberdeen Branch
From first visit to view used stock etc I was made very welcome by the team. As discussions progressed I was then offered a loan of a demo vehicle which I took the guys up on. It was made available with minimal fuss and given for a few days trial.
As discussions progressed I changed my mind and decided to purchase a new van with David at the branch. Initial dealings were very straightforward has to be said - we did have a bit of a hiccup on handover dates etc but it was show time and the guys were out and about so things were hectic and stretched possibly I suppose.
However goodwill gestures were received and that was appreciated for the delays I'd encountered waiting to take delivery.
Couple of small issues were then apparent with the vehicle after having it a few days but they have now been resolved swiftly and no expense to myself as they were done out on site at my convenience.
So overall, every person I have spoken with have been friendly attentive and proactive with issues so overall just missing out on getting the 5 stars.

Held vehicle for 5 days when booked in for discs/pads & single coil spring. Told on day 5 that a calliper rubber boot was perished and also needed replaced, and a wait of another day. Poor customer care over the phone, indifferent to the fact I needed my vehicle back by today as previously discussed. They might be fine if you gave a large fleet but if it's your only vehicle then go somewhere they can do simple tasks in a day or two. This review is for the Glenrothes branch.

Massive thank you to the Dundee team. Our van broke down 1 hour into our 10 hour journey to catch a ferry to France. Called at 16.35 on a Wednesday and explained our situation suspecting it was the alternator,the lady on reception was so helpful and informative and they said they'd do their best to have a look. They ordered the suspect part there and then to get it there for the next day. They ran tests first thing the next morning turned out to be the battery which they had in stock. Van was ready to go by 11.00. Saved our holiday. Technician clearly explained what tests and work had been done. Professional, efficient and friendly; service doesn't get any better than this.

All Good ..
From sales to pick up..
Service we received was great .

David in sales Very Helpful

Since the facility has opened in dyce, we have found them really efficient in turning round our fleet of vans whether its a service, MOT or a breakdown/repair.

This week we had a battery issue in our van which we were able to send across on the day to be checked over and had it returned that day. Brilliant

Very competitive pricing on new and used vehicles, and an efficient and friendly service from David at their Aberdeen branch.

Very satisfied with the service in purchasing our new van for our plumbing and heating division fleet. No hurdles, or delays, with good communication. Would recommend anyone requiring a van at A M Phillip.

⭐⭐⭐⭐⭐

Really happy with the service here. I recently took my catering van in for a safety recall and wheel alignment, and everything was really straightforward from start to finish.

The work was done quicker than I expected, and everyone was really friendly and professional. The premises itself is also really clean, which definitely gives you a good impression.

I’ll definitely be using them again and would happily recommend them to anyone.

I would highly recommend A M Phillip in Connon Bridge, they always do an excellent job servicing my pick up whilst always being friendly, accommodating and reassuring. I would highly recommend both in terms of customer service and mechanical knowledge and care.

David in the sales team was responsive and quick to supply a new van with no issues and good to deal with.

Front of house staff very helpful and understood their business. The technician dealing with my vehicle hugely professional and took time to explain everything clearly to a lay person. Thoroughly recommend this business in every aspect. A pleasure to deal with. AM Philip should be proud of this business.

⭐⭐⭐⭐⭐ Excellent service from start to finish

I collected my new Maxus Delivery 9 van today from AM Phillip in Dyce, and I couldn’t be happier with the whole experience.

I was dealt with by David Townend, and the level of attention and service he gave was outstanding. Nothing was ever too much trouble, and he kept me fully informed every step of the way — from the initial enquiry and sale right through to the handover when I picked up the vehicle.

The process was smooth, professional, and stress-free. I’m very pleased with my new van and would highly recommend AM Philip and especially David Townend to anyone looking for a commercial vehicle.

Outstanding service from start to finish. They managed to see me quickly and put my mind at ease. Kept me informed every step of the way. The team was incredibly friendly, professional. I couldn't be happier with service and outcome, will definitely be returning. Highly recommend.

Had my van serviced, Dean Richie was very good & knowledgeable, no hassle and happy with work done.

Stright forward and up front. Easy to work with. Enjoyable experiance.

We recently purchased two new vans for our business from the new A.M. Phillips auto dealer in Dyce, and received outstanding customer service from start to finish.

David Townend and his team were brilliant throughout the entire process. David was attentive, professional, and kept us updated every step of the way, making everything smooth and stress-free. Nothing was too much trouble, and we really appreciated the care and attention shown to us.

A fantastic experience overall. We would highly recommend A.M. Phillip to anyone looking for great service and a professional, reliable team.

ABSOLUTELY FANTASTIC SERVICE.
Whilst 600 miles from home on holiday in our Iveco campervan it developed an Adblue fault going into limp mode limiting it to 14mph. One phone call to Mike at A M Phillip Trucktech Ltd and they had us booked in for the same day.
After arriving Jeff and Kaitlen had it diagnosed part replaced test driven and ready to go in 2hrs whilst Mike and Beth looked after us in the waiting area.
We cannot Thank Recommend and Praise the team highly enough.
If you need anything and if you’re anywhere near them CONTACT THESE GUYS FIRST

Great to have AM Philips back in Aberdeen.

David Townend looked after a purchase of a new fleet of four vehicles for my business and was extremely helpful and reactive - he listened to our needs and provided the best advice on the vehicles. Thank you David - would definitely recommend.