American Express Global Arvostelua 5 152

Spoke with a customer service rep named "Ryan" just now (0405 PST, 04/16/26) regarding the setting up my new account for a corporate green card. Ryan apparently knows everything about everything, and somehow he even knows what Ive been doing for the last hour. He assured me that I have not been setting up a new account, and that I do not have an account with Amex. This is good to know....it means I dont have to pay any of my bills! Thanks Ryan, you're so SMART!!
Seriously, when did Amex start hiring low-quality reps from overseas, like so many other corporations which have gone into the toilet? With no customer service, what exactly are the benefits of using Amex now? I hung up on the idiot and called back. I then spoke to "Erica" who actually knows how to do her job. Obviously she isn't friends with "Ryan" (his real name is probably much less American).

Stavo valutando di richiedere una carta di credito ma il servizio clienti si è dimostrato talmente scortese e indisponibile a fornire i chiarimenti richiesti sulle loro politiche interne di “valutazione discrezionale” che ho deciso di rivolgermi altrove.

American Express is a pathetic and lying company. I have three credit cards with them two business one personal. I mistakenly used an account which did not have money to pay a small portion of their bill their cheque bounced I called them and before that made payment from another account. They said put money in that account I did that also I asked them I want to speak to the boss of supervisor I was told that they will call me it has been 4 days no call came. My cards are again locked and idk why no one calls their customer service at bunch of liars and loosers

I would give this company a zero star if possible. They do not support customers . They will not dispute any charge that you prove should not be charged. Pat response is contact the company. Many companies are impossible to contact. Especially if they are in the United Kingdom.
Last month AT&T changed $20.00 on my account after I informed them I would not be changing to Fiber Optics. I spoke with a lady at ATT who could not comprehend English and she stated “ Ok all done”.
I contacted American Express when the charge posted. American Express stated they spoke with ATT (this was simply a lie) and I owed the $20.00. So they were leaving it on my account. I paid the $20.00 because I never leave a balance on ANY account. Three days later ATT sent my $20.00 refund. They NEVER heard from American Express.
April 11, 2026 I worked an ICU 16 hour shift. My personal blood pressure cuff was dropped and broken. I asked Google which was the best Portable blood pressure cuff. An ad came up for “Vital Track” as a 10/10 best cuff $119.00 so I ordered. Within an hour I still had not received email confirmation of the order and felt apprehensive. I decided to check reviews and canceled this order immediately . I notified Vital Track that I was aware of their horrible reviews and did not trust them , asked them to not charge my American Express card. They are on Trustpilot with numerous complaints. They are VERY dishonest. No email or telephone number.
I also notified American Express . I was told they would monitor and notify me when / if the charge posted.
Today American Express notified me the charge$119.00 had posted. This time it is listed as Health not Vital Track. They use several different names.
American Express will not allow me to dispute this charge. When I attempt to state the reason for the dispute the screen keeps returning to login or I receive a notice that they cannot continue because I have not stated a reason for the dispute. The pat answer “contact the merchant”. Then the screen becomes a request to complete a survey. This is truly a joke. You will not be allowed to submit a one star review or state why you chose one star. American Express will not allow you to submit a bad review.
I will not trust American Express again. BOA; Capital and Discover are much better companies. They appreciate that I always pay my balance before due. They give me numerous incentives and bonuses to retain me as a customer.
My name is Regina Chastain. My reviews always post as Maria, just to be clear.

Worst credit card.

In February, I made the mistake of using Apple Pay to load money onto my Hard Rock casino account. After realizing, I put it on my AMEX I called immediately. I was told by a representative that since I made payment so quickly I would only be incurring cash advanced interest for the days in between the charge and the Post date of my payment. After going back-and-forth with customer service, they opened a case on March 12 still no determination. Based on the attitude and demeanor of Leanne, the supervisor didn’t sound like AMEX cares. Because this is not a dispute, American Express will not even follow up with me to let me the customer know the outcome of the situation. I’m being told that I have to call in every so often to find out whether or not my case is still open or approved or denied. I find this misleading. If representative says one thing you should be held accountable.

Update:April 10th finally a call back from management claiming they pulled the call and nothing of the sort was said, which is a lie. The representative that did the call back said the only way to review the call is to get a subpoena. My wife was in the room when this took place and the call was on speaker. I was assured I wouldn’t be accruing interest.

AMEX told me to kick rocks. Be careful and record every call you make to Amex

Geringe Akzeptanz und zuletzt sehr schlechter Kundenservice!

Quota associativa vergognosa.Fido che va fido che viene.Carta di credito non affidabile e non accettata in quasi tutti i negozi.

They are threatened to stop transactions because i had made them my number 1 source of payment above all my credit cards. They say im using it too much. In the past month i have sent them 100k. And that doesnt prove enough credibility. Im going back to my reliable cards.

I booked a hotel in London through the (UK?) site.

1. Far too difficult to navigate the site

2. No mention during the booking process that Expedia, or similar, was involved in the booking, I only saw it when booking completed

3. Amazed to find that the cost of my stay was deducted at time of booking even though it was a fully flexible booking which I could - can - cancel 24 or 48 hours prior to arrival.

This is the most HORRIBLE customer service I have EVER encountered. They purposely hire people offshore who do not speak or understand English, hoping you will get frustrated and just hang up without resolving your issues. This is so maddening and frustrating. To call repeatedly and have someone who cannot properly communicate with you and can do nothing more than read off a script, no matter how much their answer does not answer your question is RIDICULOUS and a true testament of how much American Express does not honor or value their customer. They LITERALLY are reading from a script because the answers they give (and repeat and repeat) I have LITERALLY spent 10+ calls with the new business card , and I KEEP asking for a United States representative, just to be told all new accounts are handled off-shore in India. We as consumers must demand that these companies hire people who have a strong understanding of the English language, as they are servicing our accounts. There is NO way a customer should have to call 10+ times, spend cumulative hours on the phone with people who don't speak English, just to STILL not be able to get anything done. If Amex doesn't fix this, I will be taking my business of 22 years elsewhere. This is not good business and this is unfair to the consumer just because you as a company want to save a couple of dollars. I LITERALLY am calling because the "additional information needed" link I received expired and I simply needed a new link (because according to the email) in order for my application to continue processing, and ALL they kept repeating SINCE THEY CANNOT UNDERSTAND ENGLISH, ALL THAT ALL 10+ REPRESENTATIVES I TALKED TO KEPT SAYING WAS "NO ADDITIONAL INFORMATION IS NEEDED" when it is VERY clear ADDITIONAL INFORMATION IS NEEDED (otherwise Amex wouldn't have sent a request for it) hence why I got the request for additional information. They requested address verification etc. DURING A SECOND REQUEST after THE FIRST REQUEST WAS MADE, RECEIVED, AND COMPLETED and these imbeciles at the call center can't understand that because they don't speak English. DO BETTER AMERICAN EXPRESS BECAUSE PEOPLE AREN'T GOING TO KEEP PUTTING UP WITH THIS, at least I know I won't. Who's to say that these offshore people won't start siphoning your money from your account? Amex has no checks and balances obviously otherwise they wouldn't hire people that are a liability because they lack the ability to communicate properly. This is really incompetence as a company and negligence as a financial institution.

I have been on hold for 45 minutes with their customer service in the Philippines. They are clueless. The worst. Horrible. Don’t understand English and all they do is repeat what you say, but don’t understand what you say! Get customer service reps in the United States!!!!!!

Esperienza completamente negativa con American Express.
Sono cliente da quasi 5 anni, sempre stato regolarissimo nei pagamenti e, tranne il primo anno, ho sempre pagato il canone annuo. Sono stato titolare di Carta Oro e non avevo mai avuto grossi problemi, ma nell’ultimo periodo il servizio è peggiorato drasticamente.

Il mio consiglio è di non averci a che fare. L’assistenza clienti, che una volta era il loro punto di forza, ora non è più efficiente: ogni volta che chiamo devo attendere diversi minuti prima di parlare con qualcuno. Inoltre, la carta non offre reali vantaggi né in Italia né all’estero; molti esercenti non la vedono di buon occhio e spesso non la accettano. Ho altre carte, teoricamente di minor valore, che offrono più servizi e costano praticamente nulla rispetto ad Amex.

Aggiungo anche un fatto spiacevole: mi sono ritrovato tre addebiti di una società mai autorizzati da me. Addirittura American Express mi ha scritto via e-mail e SMS chiedendomi se fossi stato io a effettuare le operazioni, perché risultavano sospette. Quando ho chiamato il servizio clienti, mi è stato detto che era colpa mia e che la carta non copriva nulla. Morale: ho dovuto perdere tempo a contattare personalmente l’esercente, che ha poi riconosciuto l’errore e mi rimborserà entro qualche giorno.

Servizio peggiorato, costi elevati e poca tutela del cliente. State alla larga.

2 mois ! 2 mois pour recevoir ma cartes ! On vous promet des miles à partir de 2500€ dépensé en 3 mois et des avantages chez Air France et au moment de payé on vous dit que "ah bah non, vous êtes un nouveau client donc vous avez un plafond de 500€". Donc l'offre est inatteignable et impossible de payer un long courrier avec la carte Gold. Une arnaque totale !

Quelle perte de temps et d'énergie...

Absolutely incompetent and insufficient customer service. The right hands doesn’t know what the left one is doing. Spent HOURS just to get an additional card for husband. Stay away from this total mess. I will cancel this one tomorrow first thing in the morning

I have had my credit card with American Express for 7 years . The woman who I spoke to over the phone advised me that Amex will just cancel your card after so many months of non usage and they do not and will not send you prior notification. As I explained I have many credit cards I simply forgot about my Amex if I were to have received notification explaining if I did not use my card it will be cancelled I would have started using again. Simply my credit is now punished because they could not send prior notification. Before canceling, I will not be applying for Amex ever again.

I was notified today that I owed $95 annual fee for a credit card I used once 15 months ago. I don’t accept or knowingly apply for cc’s with annual fees. I asked them to reverse the fee and close the account. They refused. What a chicken sh** outfit. I’m closing this account and another card from them with no annual fee.

I've been with Amex for 10 years. Always in good standing. I opened a new business which is also in good standing and my cards were suspended as they stated they needed a financial review. My business bank accounts are connected directly with the Amex site which means they can see my funds in real time. I had to use personal credit cards to conduct business which has dropped my credit score significantly. They told me they'd review my bank statements I sent despite them already having access to this information and that it would be completed in 15 minutes to 4 hours. I've yet to hear from them and I keep getting passed around to different customer care reps who aren't helping me. I thought Amex was the standard when it came to doing business. I was wrong. I'm not sure what's going on with Amex, but they need to replace the decision makers with logical thinkers. I've never gone through this in the past with them. If I don't hear back from them by tomorrow or this happens again, I'll be closing all of my accounts with them. I'm very displeased with their behavior. It's uwarranted.

They sell and promote cards at professional meeting with knowledge that you only use your SS number as IRS number then after charge change the requirements to TIN only. They keep the charge but the card cannot be used. Fraudulent.

Pésimo servicio telefónico
Les llamas para una cosa te dicen si a todo y nada más colgar las palabras se las llevó el viento. Y no puedes contactar de ninguna otra manera. 15 años con ellos. Y nunca fué tan malo. Adiós para siempre.