Aluminium Warehouse Arvostelua 

A really poor experience unfortunately. Beware of this company unless you have a good grasp of UK consumer law to protect yourself from their 'policies'.
We order Aluminium tube early for a job. When it arrived it was not a tube but egg shaped. I assume it was badly handled by the courier (or we got the end of a tube and the cutting process deformed it).

Ultimately the cause did not matter. The product was defective and we contacted the company for a replacement. They said we had the product for 2 weeks and so they would not replace it.
I explained that in the UK we are covered by consumer rights laws that meant we have at least 30 days (perhaps 5 to 6 years depending on where you live in the UK) to return defective products.
We wrote emails and had multiple phone calls, wasting their time, our time and adding to the general stress of trying to run a business in the UK currently.

Eventually the company begrudgingly refunded us. It is worth noting that it took over 2 weeks to arrive - their courier charged them for overnight (according to the label). We didn't raise a complaint to this delivery time (despite being charged premium rates) as we are a small business and appreciate that companies can't control their couriers.
A real shame that we chose to use this company in the first place. If they had handled our complaint sensibly (and legally) there would be no need to leave a negative review. However, they way they handled it was their choice and so we will chose not to use them again and chose not warn others of service they may receive.

Needed some aluminium for a small project and Aluminium Warehouse had just what I was looking for.

Really pleased. Important to note that, despite their company branding, they sell other materials. I needed some 303 stainless bar quickly. It was packed well and came fast. It machines beautifully and ticked the box nicely. Perfect.

They delivered before I expected.

Excellent service, fast delivery, and great prices. Highly recommended

Great range of stock:

I've ordered from AW on many occasions - I don't think I've ever found them wanting. The order process is good - all online, all OK.

It can take a while to get the material - 'order in process' + delivery time is about a week, so budget for this when ordering!

Aluminium Warehouse supplied a solid brass inlay for a wood flooring job. The product was made to order in 3m lengths with one polished side the turnaround time was brilliant and delivery as expected. Product was perfect as required.

I've seen all the 5* reviews which I've no doubt are heartfelt and sincere - my 1 * review is equally heartfelt and sincere. I ordered what I assumed to be a standard product ( 1metre z hanging bars) but decided they weren't suitable after all. I never opened the package and therefore assumed a return would be easy. WRONG. They refused to accept a return on the grounds it was specially cut but if you look on their website , the 1 metre lengths are shown as standard lengths but A.W would have none of it and quoted endless terms and conditions supporting why they wouldn't receive the package back even accepting I would pay the postage.If you can be bothered go on their website, look at the item and see if you agree with me that the impression is that these are standard lengths.This would never happen with Amazon - God bless Jeff Bezos - I suppose if one out of hundreds of items I order online meets a concrete wall in terms of customer service- I shouldn't complain.Like I told them I won't have to sell my BMW 7 series for £100 worth of aluminium but it's the principle - oh well I guess there are times in life when you know you have to give up -

Top quality products but most importantly well packaged to protect the goods whilst in transit

Excellent correspondence and advice. Item was delivered really quickly very well packaged just as ordered

Only a slight delay on delivery but was kept informed with good communication, highly recommended

Delivery was a bit expensive but happy to pay it as I was on the clock. The lengths of alloy were exceptionally well packed and no damage sustained in transit. Overall very happy with my experience.

When you did not have the thickness and size I required you supplied the alternative (slightly thicker).
The delivery arrived without a problem even though we are working in an awkward place to deliver to.
All round good.

Needed some alum. plate for a DIY installation - great to be able to get exactly the thickness, dimensions you need. Prices quite fair I thought.

Second time Ive used A.W. and very happy.

IF there was an additional "finishing" option - just to make the razor sharp corners softer/rounded - I would definitely pay the extra - just a thought.....

Order was short but this was due to careless couriers damaging package. Alu warehouse rectified and sent missing parts again immediately.

Every time I've used Aluminium Warehouse we have received very good service and good value for money,
They certainly excel when purchasing smaller cut to length materials.
Dean McLeay
Fusion Fabrications