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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I love how easy this program is to incorporate into your day to day. I wear my ring while I sleep, wake up, open my app and I know how I slept and what workouts I should do that day. I have the mirr... Näytä lisää

Saanut 5/5 tähteä

The staff is very friendly and helpful. I can be very inept with technology sometimes and I never felt stupid when things were explained to me. The product is also pretty user friendly which I appreci... Näytä lisää

Saanut 2/5 tähteä

I have attempted to reach Alterme several times by phone and email with no success. I never received my DNA kit, and now have been on the phone waiting for someone to pick up for 40 minutes. This i... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

I would strongly caution anyone considering purchasing from Alter Me. I ordered a smart ring from them, and it did not work as advertised. Because of that, I returned the product in Februar... Näytä lisää

Yritys on vastannut


Yhteystiedot

3,5

Keskitasoinen

TrustScore 3.5/5 tähteä

30 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 50 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Ring is very good

Ring is very good, help me control my sleep with all the numbers and I use a lot the heart rates for my cardio sessions. I really recommend if you want to take care of your health.

10. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

The staff is very friendly and helpful

The staff is very friendly and helpful. I can be very inept with technology sometimes and I never felt stupid when things were explained to me. The product is also pretty user friendly which I appreciate. All around, a great experience with a great company!!

14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Easy to Add to your Day to Day

I love how easy this program is to incorporate into your day to day. I wear my ring while I sleep, wake up, open my app and I know how I slept and what workouts I should do that day. I have the mirror and it makes it so much easier to commit where I've created a space for my to work out and follow along all while tracking my heart rate.

Customer service is also great and are there to help where needed.

13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Took My Return, Never Issued Refund, Still Charging Me

I would strongly caution anyone considering purchasing from Alter Me.

I ordered a smart ring from them, and it did not work as advertised. Because of that, I returned the product in February 2026 following their stated return process. After they received the item, I was emailed confirmation that a refund would be issued.

That refund never came.

To make matters worse, I am still being charged even after returning the ring. So not only did the product fail, but the company has continued billing me while withholding my refund.

I have done everything on my end correctly. I returned the item, followed their process, and relied on their written confirmation. At this point, I am left without the product, without my refund, and dealing with ongoing charges.

This has been extremely frustrating and feels misleading at best. I would recommend that others be very careful before purchasing, especially given the issues with returns and billing.

10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Alterme-logo

Vastaus yritykseltä Alterme

We’re very sorry to hear about your experience, and we completely understand how frustrating this situation must feel.

We want to assure you that this is not the experience we aim to provide. After reviewing your case, we can confirm that your refund has been processed on our end. We have also reached out to you directly to provide confirmation and ensure you have full visibility into the status.

We truly appreciate you bringing this to our attention and giving us the opportunity to make it right. Please feel free to reply directly to our outreach if you have any additional questions, we’re here to help and will stay on this until it’s fully resolved.

Saanut 1/5 tähteä

Good luck getting your results

Good luck getting your results! It doesn’t matter if you schedule a call because they call when they feel like it. Called the number left in a follow up email and didn’t get anywhere. Asked for a supervisor and got nowhere! Save your money! This whole operation is a fraud!

27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Alterme-logo

Vastaus yritykseltä Alterme

We’re sorry to hear about your experience, and we understand your frustration. That said, we want to be clear that AlterMe is not a fraud, and we stand fully behind both our product and the support we provide to our customers.

What you’ve described is not the experience we aim to deliver, and it’s something we take seriously. We’ve already reached out to you via text to help resolve this directly and get you the support you were expecting, including connecting you with the appropriate team member.

We’re committed to making this right and ensuring you receive your results and a smooth experience moving forward.

Saanut 5/5 tähteä

I’ve been enjoying AlterMe so far

I’ve been enjoying AlterMe so far. I like the ring and how workouts adjust based on rest. it feels personalized. Having the workouts in the app is also nice since I don’t need other fitness subscriptions.
I do wish they added new workouts more often, and it would be great to save/favorite ones I like.
The app updates a lot, which is fun. The new food tracking with just photos is surprisingly accurate. I used to track everything manually, so this saves a ton of time.
Planning to keep using it

19. maaliskuuta 2026
Saanut 2/5 tähteä

Have called and emailed several times, hit the star key to request a call back which I never received and now have been sitting on the phone waiting for anyone to pick up for over 40 minutes.

I have attempted to reach Alterme several times by phone and email with no success. I never received my DNA kit, and now have been on the phone waiting for someone to pick up for 40 minutes. This is absolutely horrible. They have my money and I have not even gotten to speak with anyone. Strongly DO NOT recommend. the date listed for "date of experience" is the most recent. I have been trying to reach them since January 27!!!

30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Alterme-logo

Vastaus yritykseltä Alterme

Hi there,

We’re really sorry to hear about your experience. This is absolutely not the level of service we aim to provide. We understand how frustrating it must be to have been trying to reach us for this long without success, especially while waiting on your DNA kit.

We’d really like to make this right as quickly as possible. If you’re open to it, please reach out to us at https://support.alterme.com/en/ and request a human agent, or respond here with your order number, and we will prioritize your case.

Saanut 1/5 tähteä

AlterMe system

I’ve been a member since September and unfortunately this is an expensive lesson learned.
This ring sucks, it’s bulky and I am constantly moving it to different fingers because it gets in the way of grabbing or holding stuff. And I was unable to return it because they only give you 30 days per their return policy. Ugh
And seemingly the ring doesn’t recognize any of my workouts that are done outside of the app. For example, I’ve been doing Pilates and swimming, and I take walks and it doesn’t register any of it. Disappointed!
Finally, the financial company the makes sure they get your money is also a joke. I reached out to them to let them know I am unable to register my account online using any browser or any device. And all I received from them, is a message telling me how to register my account, and nothing addressing the errors I sent to them.
I hate it.

25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Alterme-logo

Vastaus yritykseltä Alterme

Hi, thank you for taking the time to share this feedback. We’re very sorry to hear about your experience and apologize for the frustration this has caused.

We’d like to help resolve each issue you raised:

- Ring fit & comfort: We can check whether you received the correct size and advise on fit tips or a replacement if the ring is genuinely bulky. As of February 2026, we offer a slimmer version of the ring that prioritizes comfort, we are happy to replace your ring with the new sleek version if necessary.

- Returns: Our standard window is 30 days, but we do review exceptions in cases like this. If your order is within a reasonable timeframe, we’ll escalate and make things right.

- Activity detection: When performing a workout outside of the AlterMe app, in order to record your workout, simply select "record a session" and select your session type, whether that be swimming, Pilates, cycling, etc.

- Account registration & billing partner: We’re sorry the registration guidance didn’t address the errors you reported. If you send the exact error messages/screenshots and your preferred contact method, we’ll escalate this to our payments and account teams for a direct investigation and follow-up.

Please message our support team with your name, order number, and any screenshots. We’ll open a priority case and follow up promptly. Thank you for letting us know, we want to make this right.

Saanut 3/5 tähteä

Mixed feelings

I had the DNA test done and was a bit annoyed from the start because they send repeated, many repeated texts to urge you to send it back promptly. Even after I had sent it, dropped it at the post office, several days later, I got another text saying my package had not been scanned by the post office. It had. Their system just lags. It's just annoying to get so many reminders. Then the kit was processed and once it was done I was texted to set up a one-on-one consultation. So I did that. Received a meeting invite, accepted, and then received again multiple texts reminding me. One at 24 hours before, one an hour before, one 15 minutes before. It was ridiculous. I had several reps tell me the texts are auto generated, as though they're not responsible for them and don't control the frequency. So I was ready for my call and nothing. Rep stood me up. Utterly obnoxious. About an hour after the meeting time, he texted and said my report was in my portal. No mention of the meeting. No mention that he was a no-show. I asked why he didn't call as scheduled. Never responded and not heard from since.

After further research I have learned they do a serious hard abusive sell during those meetings to buy their $3k system. It's good that he didn't call because I would have hung up.

The report is interesting and I think was worth the $30. They claim they usually charge $100, but I've not seen anyone have to pay full price, so the "sale" is a sham. So overall I'm glad to have the report. But I will have nothing else to do with them.

Companies do so much better and are so much more reputable when they are not so completely obvious that all they want is to upsell you. But from a $30 product to $3000? Um, no.

23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I was skeptical at first because I've…

I was skeptical at first because I've seen a lot of health gimmicks online. But the Alterme DNA test was actually insightful. The report explained why intermittent fasting never worked for me and suggested adjustments that made sense. The ring keeps me accountable daily. Overall, a solid system if you're serious about optimizing your health.

26. helmikuuta 2026
Saanut 5/5 tähteä

Quick Replacement of Ring

Upon determining that my ring wasn't charging and all steps had been taken to attempt to charge it, the representative kindly offered me a replacement ring, free of charge. I thought I was going to be out of luck, but I was pleasantly surprised how simple it was to get the replacement and stay on my journey.

16. maaliskuuta 2026
Saanut 3/5 tähteä

I really thought I was going to love…

I really thought I was going to love this ring, but honestly I’m a little disappointed for the price.

There are definitely things I like about it. I enjoy the different workout and tracking options, and I like the idea of having something small and wearable instead of a bulky watch. The concept is great and the data it provides can be helpful.

However, the actual ring itself doesn’t feel as high quality as I expected at this price point. It just doesn’t feel as premium as I thought it would.

The biggest issue for me has been the app. It takes a long time to load and sync, and there have been multiple days where I wore the ring all day and it didn’t track anything. That’s really frustrating when the whole point is to track your activity and health metrics.

Overall, I like the idea of the ring and the variety of tracking options, but for the price I expected a smoother app experience and more reliable tracking. Right now it just doesn’t quite feel worth the cost.

16. maaliskuuta 2026
Alterme-logo

Vastaus yritykseltä Alterme

Thank you for taking the time to share such a thoughtful and balanced review, we genuinely appreciate it.

We’re glad you like the concept, tracking options, and form factor. That said, your frustration with the app and missed tracking is completely valid. What you’re describing lines up with an issue we experienced with one of our connected service providers. Because of that outage, some biometric insights (like sleep tracking results, readiness scores, workout summaries, and other metrics) may not appear right away or may look like they didn’t track. The good news, is that has since been fixed, and all of your metrics that were delayed should now be fully restored!

That said, the value of AlterMe goes beyond the ring itself, it’s delivered through the daily insights and personalized recommendations based on your DNA and biometrics. Based on what you described, you haven’t been getting that full experience yet.

We’d really like to fix that for you. Please reach out to our support team via our in app chat, so we can make sure everything is syncing and working as it should. https://support.alterme.com/en/

We appreciate your feedback and the opportunity to make this right.

Saanut 5/5 tähteä

Took the DNA test and then used me…

Took the DNA test and then used me Alterme Ring it's so easy to wear and syncs seamlessly and the app is free as long as your training. It look me about couple of weeks I'm more consistent with workouts and sleep patterns. the personalization is real and showing results!

4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

I have been able to actually stick to a…

I have been able to actually stick to a work out routine for almost a year! This program keeps me accountable and gives me the health monitoring aspects of oura and also takes care of giving me recommendations and work outs based on that information which is super helpful. I feel stronger and healthier than I did a year ago. The biggest draw back I have found is that I haven't lost a ton of weight which was lower on the priority list, but still a goal of mine. I've recently added barbells and complex movements into my routine which has hastened weight loss more than band work outs but I have to go out of the app for that. The other thing I wish it had was a more straight forward stretching routine based on my mobility issues rather than generalized yoga routines or active stretching.

13. maaliskuuta 2026
Saanut 5/5 tähteä

Love the tracking, variety, and accountability!

AlterMe makes it easy for me to track my food intake and sleep, and I love the variety of workout options and accountability! I love that my profile is tailored to ME, using many data points to customize my plan. I’ve really enjoyed the strength workouts, and I am impressed with a number of the enhancements they’ve made since joining.

12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I like using Alterme

I like using Alterme, I was initially just interested in the DNA test. I ordered the DNA test and then had an advisor call to go over it. The genetic breakdown was interesting (especially the carb sensitivity and recovery markers), and he tied it into how the ring tracks sleep and daily strain. I was already committed to purchasing the full system but the call with the advisor shifted toward upgrading, which felt a little intense. But overall the explanation of how the wearable data connects to my genetics was actually helpful.

4. helmikuuta 2026
Saanut 5/5 tähteä

2 years & going strong!

I have been using alter me for about two years now and it has changed my fitness game to make it more sustainable. It doesn't pressure you to wear yourself out and actually encourages you to take work in days when you don't sleep good,etc. it has helped me be able to make an easy fitness plan especially while being a mom of two. I love that I can do workouts at home that are effective and I can also track my workouts at the gym. The ring has been so nice for me to be able to track my steps and sleep. I have loved alter me and everything that comes with my fitness plan. It's easy to track food too which has helped me lose weight! I recommend it to everyone. Especially my mama friends!

10. maaliskuuta 2026
Oma-aloitteinen arvostelu

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