Airfrance Arvostelua 

THE SITE WAS EASY TO USE AND I WAS ABLE TO BUY MY TICKETS WITH NO PROBLEM

Almost everything was easy to follow except the senior pass and the loyal number which I found it later in the app, so I could not use it when buying the tickets.

Your website is user friendly! I do not like to use the computer but your website made it painless. Thank you!

The site is nicely designed and relatively easy to navigate. I like that Air France gives a 72 hour window during which it hold the reservation for only $12.00.

Early 2021 Air France heavily advertised on their website that when you buy a ticket with them you can change it no matter how much you pay. The wording started with "Leave with peace of mind....!". Based on their statement I bought a business class ticket in March with the "peace of mind" I could change it ... For family reasons I had to change the ticket. When I tried to do this on their website, I could do it by paying MORE than the cost of the original ticket. The other option was to cancel the ticket and get a refund (who knows when given their track record)! I called their customer service. When I mentioned the advertisement (that was still displayed on the website when I called,) the agent told me that technically I was correct but actually the only thing that is waived is the "change fee". Then I spoke to the supervisor who gave me the same answer adding that I am the one who misunderstood the advertisement. They kept me on hold for quite a long time between agents. I did mention I would contact BBB for false advertisement. When I put the phone down and returned to the website to load the sentence on the BBB website, the sentence (so prominent on the top of the page) had magically disappeared.!! I guess I was not the only who misunderstood!!! I paid this ticket in March for a trip in June. Unfortunately I cannot say Air France made good use of my money. Right now, if the French government would not cover their debts the company would go bust in a nano second! And with these dishonest practices and abyssimal poor customer service it is bound to happen no matter the amount of help they get!

Very bad customer service who refused to refund.
I bought my ticket way before restrictions were implemented in the destination I was planning to go to.
When restrictions were implemented, the airline did not cancel nor postpone the flight.
When I presented myself at the check-in desk, they refused me boarding even though I had all the required travel documents (pcr test, passport, flight ticket, visa...)
They will rather refuse you boarding than cancel the flight so that they can get away with refunding the ticket.
When asked for refund, they responded that I am responsible and that I had to check restrictions in the destination even though I explained that I bought the ticket before the restrictions!

The AirFrance plane left Frankfurt 45 minutes late. Therefore, I arrived together with 5 other passengers at the gate of my connection flight in Paris only 35 minutes before departure. At this point of time, there was no employee from AirFrance present at the gate! After a couple of minutes, two employees came back from the airplane (which still was there) to the gate. They told us that boarding is only possible up to 30 minutes before departure and that the plane will leave in 28 minutes, therefore we were not allowed to board anymore (are you serious?! - we arrived on time, but the AirFrance personal was not present! It’s also important to know that local law prohibits leave a gate unattended while a plane is still there.

A request for refund was denied by the unprofessional and completely unfriendly AirFrance client service. Reason for deny a refund was that the delay of the first flight was caused by “heavy air traffic” in Europe. What a surprise – heavy air traffic in Europe…
You know what AirFrance? I had 10 years ago a similar situation with RyanAir – this low-cost carrier handled everything very professional, they took care of the passengers and they refund 100% of the amount. Another examples why expensive isn’t always better, and cheap isn’t always bad. SHAME ON YOU AIRFRANCE!

First of all we ordered kosher food while going to London, and got the same food, when we asked about the food we ordered they said they didn’t get any information..
Coming back from Paris to NY JFK flight number AF 0010 on July 8 2019 women was leaning all the way on my face, I asked help from crew member, crew women came and said she has a right to do that, because that’s her seat and she can do whatever she wants to do in a insulting way .. just because lady in the front row was white, she ignored us until we had landed, not even ask or served us..