Afrihost Arvostelua 295

Extremely Unreliable Hosting & Poor Support

I have been an Afrihost client for years, but my experience over the past few months has been nothing short of frustrating and unacceptable. I initially moved to a dedicated server expecting better resources and performance, but this has turned into a nightmare.

The issues I’ve faced:
- Recurring Server Downtime – My websites have gone offline multiple times, causing severe disruption to my business. I have clients threatening to cancel, and I have lost revenue because of these ongoing issues.
- 502 Bad Gateway Errors – I constantly experience - 502 errors, making my websites completely inaccessible.
- Connection Lost While Working – While updating content on my websites (e.g., Bundles of Joy), the system froze, and I received a "Connection Lost" error, making it impossible to work.
- WHM & cPanel Issues – When trying to access my server’s WHM, I was met with an "Internal Server - Error (500)" message, completely locking me out.
- No Root Cause Analysis or Fixes – Every time an issue arises, I get vague responses from support with no real resolution or root cause explanation.
- Failed Backups & Resource Lock Issues – I was later told that R1 Soft Backups were overloading the server, causing it to lock up. Why was this not identified sooner?
- Delayed & Unhelpful Support Responses – Instead of fixing the actual problem, Afrihost support keeps asking me to wait while they "investigate." I’ve had to escalate the same issue over and over again without a real solution.
- No Compensation for Downtime – Despite the severe losses my business has suffered, Afrihost outright refused to provide any discount or compensation, stating that my issues are "not compensatable."
- Forced to Find New Hosting – Due to these constant failures, I am moving all my domains to a new hosting provider before the end of the month. I regret ever upgrading to a dedicated server with Afrihost.

Afrihost’s unreliable servers and poor support have cost me time, money, and clients. If you are running a business and rely on stable hosting and professional support, I strongly advise you to look elsewhere. Afrihost does not take its customers’ concerns seriously and will leave you stranded while your business suffers.

I will never recommend Afrihost to anyone. 🚨

I signed up for LTE and went to offices. The staff are so friendly and efficient. Even talking to technical support was smooth sailing. I am blown away by the attention to detail in assisting me and can recommend them above Rain. The staff are awesome. Thank you

I should have read the reviews before signing up for this company.

I signed up for some voip numbers as it appears to be good value at R50 per month.

What I didn’t know was it’s very difficult to cancel them and I have been billed almost R1000 which I have no idea whether I will get back and whether I will continue being billed R1000 a month.

If you are looking for a provider, I would really recommend looking elsewhere.

How do you charge someone for two months of not using the fibre due to moving and requested to cancel it. R800 per month ain't money that just lay around

Worst technical support ever.
Worst technical support ever. My phone suddenly stopped working entirely. Wouldn't connect to a network. Can't call or receive calls so contacted Afrihost via whatsapp. It's been a week, with 8 agents, the same questions, the same conversations over and over. I always had to follow up. Eventually i have now been told to go to MTN so they can sort it out for me. Absolute joke after being a loyal customer for around 8 years now. I can't explain how infuriating this has been without including reams and reams of whatsapp chats.

The installation was swift and within three days.

However, my speed is constantly on 40/5
Despite me paying for a 40/10.
My line of work requires I have a minimum 20/10 so this is disappointing.

Multiple attempts to resolve it, they claimed to have sent a technician but nothing.

Truly disappointed. Please avoid so you aren’t like me.

Good day
>
> I am completely upset with the lack of Service we have received from Afrihost. We still have no internet, for a period of 19 days now, after letting Afrihost know of my relocation in the middle of January.

On Thursday 13th February, Frogfoot had to install a new line, but yet it is still not working. I have been calling in 19 days to Afrihost. We have reconfigured the line manually, telephonically how many times, we have tried a new router. Nothing and NO SERVICE. MY ACCOUNT WAS DEBITED AGAIN ON SATURDAY BUT WE HAVE NO ACCESS TO ANYTHING.

I WAS EMAILED BY THEIR COMPANY BY A PERSON CALLED SHAPIRO THAT A TECHNICIAN WOULD COME OUT AND TO DATE, NO TECHNICIAN.

I GET PROMISED CALL BACKS AND ABSOLUTELY NOTHING FROM AFRIHOST OR FROGFOOT

WE CANT HAVE ACCESS TO OUR TV. WE HAVE TO BUY DATA EVERYDAY AND THEN AFRIHOST TAKES MONEY OFF MY ACCOUNT AND CANT PROVIDE A SERVICE.

I AM COMPLETELY APALLED AND MY MONEY BACK AND SERVICE ACTIVATED.

We have had the absolute worst experience with Afrihost and Vumatel, and after 11 days of pure frustration, it’s time to call them out publicly.

At the beginning of January, we submitted a fibre transfer request to Afrihost, and we were told it would be ready by 31 January. We moved into our new home on the 31st—only to find that the fibre wasn’t working. Since then, it has been nothing but excuses, incompetence, and zero accountability.

We immediately submitted a ticket and were told to wait 24-48 hours. It is now 11 February, and we are still waiting! Numerous tickets have been opened, yet the problem remains unresolved. The root cause? The complete and utter breakdown of communication between Afrihost and Vumatel.

Here’s a highlight reel of the failure so far:
• Wrong address multiple times – How hard is it to get this right?
• Ticket submitted as a new installation instead of a transfer – Basic attention to detail, missing.
• Excuse after excuse – “Another ticket has been opened; wait another 24-48 hours” on repeat for 11 days.
• No communication – If we didn’t follow up ourselves, we would know nothing.
• We had to do their jobs for them – We had to go directly to Vumatel to correct Afrihost’s mistakes, yet the cycle continues.
• Previous tenant cancelled fibre in December, yet they claim the line hasn’t been released.

The only reason we even have any information is because we have been chasing this ourselves. Afrihost has been completely useless, failing to communicate even the most basic details correctly, while Vumatel keeps closing tickets with incorrect information.

We are paying for a service that has not been delivered, and instead of any urgency, all we get is empty promises and a never-ending loop of incompetence.

Afrihost and Vumatel, this is beyond unacceptable. Fix this immediately. We are on our last straw.

first call on December 4th, 2024, line keeps dropping at certain intervals, 500Mbps service.
NOW, my service is so bad, that i can barely have a normal work day
VUMATEL has been to my place 4 times, and refer it back to ISP, but it gets NO WHERE.
btw, only getting 80mpbs line test, and then line DROPS, when i do speed test, this even happened when VUMA fibre guys were here, according to them, it is a AFRIHOST problem. they even changed the ONT BOX, and still the same issue. and then not even to speak about 5 supports agents that DO NOT want to put me on contact with a manager

Don't ever make a mistake and join Afrihost...... 15 calls later, afrihost still can't update my new card details to process payment.. Now I'm left without internet for 3 days .No resolution..How hard can it be to update card details..

It takes a week to send a modem that you pay 250% more courier fees than general courier companies. Then when you follow-up and type your personal verification details, the arrogance of the call centre WhatsApp line says: "Unfortunately the chat process is you advising on the issue you require assistance with, your statement on verifying is for multiple other types of assistance we help with, hence why I asked you to specify what you needed verified" - What does this response even mean? My service has been severely probalmatic with a 3mbps download speed on a 500Mbps line - and takes a client to check in every single day, as no client service person, actually contact you back with an update.

Afrihost is the most unreliable co on the planet. Had a problem with them from December 14th 2024 and is still ongoing with no solutions. They have the most incompetent staff. I will never deal with them again. Just looking at all the negative reviews is Afrihost senior management doing anything about the poor service delivery makes one wonder how this company is being run.

Incompetent tech staff

I’ve been a loyal paying customer for yrs on a 200/200 Mbps package no issues with service.

Now a migration to a 1000/250 Mbps hast been only outage after outage never resolving tickets just closing them!! I’m so angered by afrihost and Vumatel tech staff. My speeds are stuck on 50/50 Mbps incompetence when they know they have a monopoly on ftth.

We have recently moved to a new home in George and needed to apply for FTTH.

As Afrihost is already doing my domain hosting, I decided to give them a try as ISP.
What a pleasant surprise! A simple online application process and two day later I had Fibre installed and working at the package speed.

Disgusting service provided by Afrihost
Absolutely disgusting service received from Afrihost.
On the 27th of November 2024, I placed an order via the Afrihost clientzone portal for a new Fibre line to be installed at my new premises.
Payment was completed and notification was received that the line was active.
On the 28th of November I went to to my new residence to check if all was in order however when I got there there was Fibre cable but no ONT box. I reported this to Afrihost via the WhatsApp channel and followed up many times on the 28th and they confirmed that this matter was escalated. I asked them to please mark as a matter of urgency as I will be moving into the new residence on the 29th of November. Once again they confirm that the matter had been escalated and a technician will be in contact.
On the morning of the 29th I once again communicated via WhatsApp requesting an update as no technician had come to resolve the issue.
I am literally begging Afrihost to please expedite the issue as I work from home and need a internet connection immediately
Once again I was advised the matter has been escalated. I followed up numerous times on 29th and 30th of November as well as on the 01st of December but the same story
Issue has been escalated.
On Monday the 02nd of December I called Afrihost a couple of times and kept getting the same story
They can only escalate the matter.
Thereafter they say they need to cancel my first order and place a second order for ONT to be installed.
I was fine with that and awaited confirmation.
Thereafter they gave me the run around about payment allocation where the payment needs to transferred from the first order to the second order.
On Tuesday the 4th of December,
I spent 3 hours of my day making calls between Afrihost and Vumatel to get this rectified.
Everytime I spoke to a consultant from Afrihost they said the issue is with Vuma and vice versa.
I asked consultant at Afrihost multiple times to speak to a superior but was denied.
I then got on the phone with Vuma and asked to speak to a manager.
I was then tanaferred to Sibusiso who has been very helpful since, he has been doing everything he can to escalate the matter.
However today is the 5th of December and I still don't have internet.
Now I have to wait for scheduling and I don't know how long this may take.
I was being proactive in trying to get internet connection prior to moving and here I am super stressed out becuase I am backlogged with job as I cannot work efficiently without a Fibre line.
I spent more R1000 in the last couple of days on data so I can use my phone as a Hotspot yet my services with Afrihost are paid for.
This is honestly the worst service I received from any service provide and I have been a client of Afrihost for many years. The Afrihost consultants are programmed and trained to say they escalated the matter.
They are not helpful at all. They barely know what they doing and they are rude as well.
They cannot do there jobs and expect the client to do it for them.

they are just shit

Loyal customer since 2017 but the service has dropped to a point that for the first time we are looking for a new ISP.

Problem
Every night our 50Mbps uncapped ‘unthrottled’ line drops to 0.5mbps while streaming.

Process followed
Called help centre. 20 minutes following steps and turning the fibre box on and off.

My problem
We don’t have lan cables in the house. We don’t have computers with lan cable connections in the house. We operate entirely on smart devices at home.

No Solution
No technician can be sent out to assist until we have tested the fibre box with a direct lan cable.

This requires me to buy a computer, adapters and cables to test the fibre box or pay for an external service to come to my house to plug in a lan cable before afrihost can escalate this to a technician. This sounds crazy.

Guessing it’s easier to just move to a new service provider that provides a service for people living in a world without lan cables.

Useless. There are far better and more cost effective hosting services available. Do not use them. They will force you to upgrade constantly because they provide such little storage for emails that inevitably, it gets full, and you can't run your business.

Hi, I've got a very big problem with these crooks and I wonder how they are the best isp in the country while providing such poor service. I switched my payment method from debit to manual payment where I'm given a payment reference number to pay at Pep, picknpay and all other stores where I could. The ref number was provided to me by consultant and later after work I passed by picknpay for a successful payment however when I got home my internet was still saying suspended and I gave it some time thinking It would be up and running however after hours and hours I noticed it was still suspended.in the morning I woke up to the msg which still read suspended and I called afrihost to enquire what was happening only to be told iv done a payment to a wrong account even when the acc was provided by them and they told me they have to reverse the money back in my acc so I can make a payment wit the new number and this whole situation might take up to 14 days to be done while I'm without internet. Now they asked me for my banking details and I gave them and I now keep getting calls which says I should send the proof of payment even when I had already sent them so I had to go make a second payment so to have the line active

Since joining afrihost 3months ago I have been almost every single day - logging calls does not help as I always get the same reply -"sessions disconnected - switch off ONT and router for 10minutes and test" this has happened a huge amount of times with no one even trying to read my messages.