Primeiramente, achei o produto sensacional, por isso comprei, muito pelo que vi na internet, depois de alguns meses usando, tive um problema com minha guitarra e tive uma pronta resposta do time de su... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I am very happy with the guitar and I am happy to learn something new. I am an amateur guitar player and I can't wait to learn something new with the help of this guitar. I had problems updating the g... Näytä lisää
Yritys on vastannut
Siempre me gustó lo digital y lo tecnológico, por eso me interesé en Aeroband, así que compre mi primer guitarra, es fantástica, suena súper real, tuve un problema de actualización y me ayudaron para... Näytä lisää
While I was upgrading the Aeroband Guitar sounds, something went wrong, and I lost all the sounds. I emailed Support, and despite being on the other side of the ocean, within less than two hours I rec... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
AeroaBand is committed to reshaping the musical landscape through digital innovation, making music creation accessible and enjoyable for everyone. We envision a world without boundaries in music—where people of all skill levels can express themselves in new and exciting ways through AeroBand’s cutting-edge technology. Our mission is to democratize music creation by bridging the gap between dreams and ability. With smart, intuitive instruments, Aeroband empowers music lovers worldwide with tools that spark creativity, support learning, and enhance the musical journey. We aim to make musical expressions as natural as speaking: easy, joyful, and barrier-free
Yhteystiedot
Diamond Bar, USA, Diamond Bar, Yhdysvallat
- support@aeroband.net
- www.aeroband.net
4,2
Hyvä
144 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Wireless headphones are TERRIBLE
Bought the drumsticks and kit, and the bundled wireless headphones.
They are called "AeroBand Z002".
These are the worst headphones I have had since the 80's, the sound is tinny, what a terrible product, and impair £70 for them.
They are offering me £20 to keep them, but I don't want them, they are so bad that they are defective.
Terrible customer service and terrible headphones.
25. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AeroBand
Hi Alistair Chisholm,
We’re very sorry to hear about your disappointment with the headphones and for the frustration this situation has caused. That is certainly not the experience we want any customer to have.
We’d like to clarify that our customer support team is still actively in contact with you and working toward a resolution. As communicated previously, there is no requirement for you to return the headphones, and our team is continuing to explore the best way to properly address your concerns.
We sincerely apologize if there was any misunderstanding during this process or if our communication caused confusion. Your feedback has been shared internally, and we truly appreciate you giving us the opportunity to make this right.
Our support team will remain in touch with you directly, and we are committed to resolving this matter as fairly and clearly as possible.
Warm regards,
The AeroBand Team
I got great service
I got great service. Even when due to delivery courrier 🚚 issue we weren’t able to find out about our order, I got fast and great service from Costumer service and everything worked out perfect.
My husband loves the AeroBand Pro 2 and is getting more confident with it by practicing.
Very good purchase if you have little space at home and you’d like something portable like this is.
25. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AeroBand
Hi MSN,
Thank you so much for your kind words! We’re thrilled to hear that our customer service was able to help you quickly, even with the delivery hiccup, and that everything worked out perfectly.
It’s wonderful to know that your husband is enjoying the ProcketDrum 2 Max and gaining confidence with practice. We designed it to be compact and portable, so it’s great to hear it’s working well in your home!
We really appreciate your support and hope the music-making continues to bring joy to your household. 🎵
Warm regards,
The AeroBand Team
SCAM will not respond to return requests
This company will not respond to multiple attempts to contact them regarding a return. They advertise that they accept returns but then ignore you when you try to do it. There are tons of posts on Reddit about the company being impossible to contact/not responding to customers and they do not even have a customer service number. It appears they are a scam. Stay far away. I am going to have to do a chargeback as they refuse to respond to any attempts to contact them.
29. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AeroBand
Hi Jodi Loden,
Thank you for your feedback. We’d like to provide some additional context and sincerely apologize for the frustration you experienced.
To clarify the timeline:
You first contacted us on December 26, during the peak holiday season. Due to a very high volume of inquiries at that time, our response was delayed. We replied on December 31, explaining the situation and offering two clear resolution options to resolve your issue. Unfortunately, we did not receive any further response from you after that.
We fully understand how delays, both in logistics and communication, can be upsetting, especially during the holiday period. Peak season places significant pressure on customer support, warehouses, and carriers, but this is not an excuse, and we are actively improving our processes to avoid similar situations in the future.
We want to be absolutely clear that we do respond to customers and honor returns in accordance with our policy. We genuinely regret that this experience led you to feel otherwise.
If you are still willing, we would very much like the opportunity to help you resolve this matter. Please contact us again through our official support email with your order details, and we will prioritize your case immediately.
Thank you for your patience and for sharing your concerns. Your feedback helps us improve.
Kind regards,
AeroBand Customer Support Team
Fantastic instruments and toys at the same time
Well, first of all - the guitar is great. Love the digital features and it's really easy to play. I'm not a beginner but it spoils you really much when you don't have to push so hard strings anymore. Also built-in speaker sounds great.
I also ordered Drum Sticks and they got lost during the delivery. I was so worried that I actually just got fooled, but no, the team was so supporting, even gave me a discount and charged it back to my CC. And of course, sent me another package for free.
Drums are a nice to play around, not sure how good you can actually play them if you want to make something serious, but they are lovely and design for both items is super cool.
Love AeroBand.
Waiting for some new products :)
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AeroBand
Hi Special Worker,
Thank you so much for taking the time to share such a thoughtful and detailed review. We’re really happy to hear that you’re enjoying the AeroBand guitar, especially the digital features, playability, and built-in speaker. It means a lot to us to hear this from an experienced player.
We’re also truly grateful for your understanding regarding the drumsticks delivery issue. While we’re sorry for the inconvenience caused.
Thank you for your kind words about the design and for your trust in AeroBand. We’re excited to keep improving and developing new products, and we hope you’ll enjoy what’s coming next.
Warm regards,
The AeroBand Team
No customer service
Its already been more than two weeks since I ordered, I haven't received an email with tracking or anything, the website just says "track your order with shop" and there is nothing. I have emailed support twice and even sent a message on Instagram for whatever that helps. I understand peak season but for the price at least give a tracking number. I have no idea now if I just lost my money
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AeroBand
Hi Nuriel,
We’re truly sorry for the worry and frustration this has caused. You’re absolutely right, waiting more than two weeks without receiving tracking information or timely responses is not the experience we aim to provide, and this is on us.
Due to the peak season, both shipping and customer inquiries were significantly delayed, but we acknowledge that we did not communicate clearly or proactively enough, especially given the price of the product. We completely understand why this would make you concerned about whether your order went through at all, and we sincerely apologize for that stress.
Please rest assured that we are not a scam, and your order was placed successfully. We are actively working to improve our response times, tracking notifications, and overall transparency so situations like this can be avoided in the future.
Thank you for your patience and for sharing your experience. Your feedback genuinely helps us improve.
Best regards,
The AeroBand Team
Order knowing you will not get right away or maybe ever?
I ordered the Pocket Drum 2 Max on 12/11/2025 and the site said free shipping 7-13 days so I assumed it would get here in time for Christmas. I have even emailed them to ask an estimate of when to expect, but crickets...Very disappointed in that and so I googled the legitimacy of this company and some people say good things some not and also that it comes from China! Had I known this I would've purchased through Amazon. I order Temu all the time and even that stuff gets here faster than this! I just hope I didnt get scammed out of $134! It would just be nice if a company could send an email of reassurance to let you know your order went through fine and when to expect it.
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AeroBand
Dear Sara,
Thank you for sharing your feedback. We’re truly sorry for the frustration and concern this situation has caused. Due to the peak holiday season, your order was indeed delayed, and the volume of customer inquiries was much higher than usual.
However, this does not change the fact that we did not handle your order and communication as well as we should have, and we sincerely apologize for the inconvenience and worry this caused you.
Your order did go through successfully, and we understand how important reassurance and clear expectations are, especially when ordering a gift. We appreciate you bringing this to our attention, and we are actively working to improve both our shipping transparency and customer communication moving forward.
Thank you for your patience and for giving us the opportunity to improve.
Best regards,
The AeroBand Team
Vastaus yritykseltä AeroBand
Ciao, grazie per il tuo messaggio.
Siamo davvero dispiaciuti per l’equivoco. A causa dell’alta stagione, alcuni ordini vengono spediti in pacchi separati, che possono arrivare in giorni diversi. Per questo motivo potresti aver ricevuto una scatola vuota o un pacco senza tutti gli articoli.
Ti invitiamo a contattarci all’indirizzo support@aeroband.net
così potremo fornirti gli ultimi aggiornamenti sulla spedizione dei prodotti mancanti.
Ci scusiamo sinceramente per il disagio causato dalla spedizione suddivisa e dai ritardi nella consegna.
Grazie per la tua pazienza.
Aeroband - I'm impressed already
I ordered my new Aeroband Guitar on Monday 09-12-25 and received it today Thursday 11-12-25. I think this is excellent service already. They also offered an extra 1 year warranty. Everything was packed well and they have supplied plenty of getting started information. I am looking foreword to dealing with Aeroband in the future
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AeroBand
Hi Samuel Crowther,
Thank you so much for your wonderful review!
We're delighted to hear that your AeroBand Guitar arrived quickly and that you're happy with the packaging.
Your satisfaction means a lot to us, and we truly appreciate your trust and support.
We look forward to bringing you even more great experiences in the future!
If you ever need help or have any questions, we’re always here for you.
The AeroBand Team
Case was empty
Case was empty, nothing in it, no number to reach the company that works, no help on their website
sent emails haven't heard back
7. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AeroBand
Hi JSTAGOODGUY, thank you for your message.
We're very sorry for the confusion. Due to the peak season, some orders are shipped in separate packages, which may arrive on different days. This is why you may have received an empty box or one package without the full contents.
Please contact us at support@aeroband.net so we can provide the latest tracking updates for your remaining items.
We sincerely apologize for the inconvenience caused by the split shipment and the delayed delivery.
Thank you for your patience.
The AeroBand Team
When asked for help there was a quick…
When asked for help there was a quick response and answer for my question.
7. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AeroBand
Dear Jay Amyotte,
Thank you so much for your kind review! We're really glad to hear that our team was able to respond quickly and provide the help you needed.
If you ever have more questions or need further assistance, please feel free to reach out. We're always here to support you.
Thanks again for choosing AeroBand!😊
Best regards,
The AeroBand Team
Great guitar for DAW use and to learn.
I use the guitar with my DAW and my Roland/Yamaha workstations, and it's great. Finally real guitar parts possible. I'm not a guitar player but it is not really necessary. Its a very smart guitar. Aftersales service also great. Price compensation for black Friday was no problem. So, great guitar and great service.
9. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AeroBand
Dear Lukas,
Thank you so much for sharing your experience! We're thrilled to hear that you're enjoying using the AeroBand Guitar with your DAW and Roland/Yamaha workstations. It's great to know it helps you create real guitar parts effortlessly.
Your feedback truly motivates us to keep improving both our products and services.
Thanks again for your trust and support, we can't wait to hear more amazing music from you! 🎸
Best regards,
The AeroBand Team
Client very happy
This simply an excellent guitar with good features. I like the side soft of the chords and its true to say is with no pain for the finger. The services client is very good and quickly responds. Its very fun to play with a daw software. Give it a try and you will not be disapointed with this product.
8. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AeroBand
Hi Mr. Jean-François Paré,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're enjoying your AeroBand guitar and that you find it both comfortable and fun to play, especially with DAW software.
It's great to know that our design helps make playing pain-free and enjoyable, just as we intended. We also truly appreciate your kind words about our customer service team. Your satisfaction is always our top priority.
Thank you again for your trust and support. We hope your AeroBand guitar continues to inspire you and bring even more musical joy! 🎶🎸
Warm regards,
The AeroBand Team
Una guitarra con un sentido renovado
Tengo 72 años y cierta dificultad en las articulaciones de mis manos por artrosis, no podía tocar guitarras normales y hace más de 40 años que no tocaba la guitarra. Recibir esta maravilla electrónica me ha dado la oportunidad en mi vejez de retomar uno de los placeres de mi juventud. Fácil de hacer acordes y punteos sin dolor en los dedos y sin someterlos a fuerza alguna gracias a sus simuladas cuerdas de silicona. El sonido es muy agradable incluyendo un magnifico amplificador de 30w y la posibilidad de simulación de 9 distintos instrumentos, guitarras acústicas, clásica, eléctrica, bajo, banyo, piano... Una buena app. dedicada para cambiar configuraciones desde tu móvil por bluetooth y con tutoriales y canciones reales con sus tablaturas para tocar en practicas. Conexión para micrófono de voz 6,35mm. que sale amplificado tambien por la propia guitarra. Salida para cable de guitarra eléctrica TRS 1/4 para conectar a pedales, o amplificadores externos. Salida Cable USB C y adaptador A (el mismo que sirve para cargar la batería) para conectar a un ordenador actuando entonces como un instrumento con salida MIDI para utilizar con programas DOW, un mundo apasionante si tienes conocimientos del tema. Hay algunas cosas que no se pueden hacer como en guitarras normales al no tener cuerdas móviles, pero para no profesionales, aficionados, gente que empieza de cero, y sobre todo para personas con problemas de alteraciones físicas en las manos es la guitarra ideal. El servicio postventa atentísimo, de DIEZ, atienden a los correos o chats en muy poco tiempo resolviéndote cualquier problema. La funda es muy bonita, pequeña ligera y cómoda de llamar con asa o en modo mochila. En definitiva un magnifico producto, bien terminado, con buenos materiales, buenos sonidos y una compra recomendada.
3. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AeroBand
Hola Sr. José Manuel Martínez Vázquez,
Muchísimas gracias por tomarse el tiempo de compartir su maravillosa reseña de 5 estrellas y su inspiradora historia.
Es un verdadero honor saber que AeroBand le ha permitido redescubrir el placer de tocar la guitarra después de tantos años, y que pueda disfrutarla de manera cómoda a pesar de las dificultades en sus manos.
Sus amables palabras sobre la calidad del sonido, el diseño y nuestro servicio postventa significan mucho para nosotros; son una gran motivación para todo nuestro equipo, que trabaja con pasión para ofrecer la mejor experiencia a cada músico, sin importar su edad o nivel.
Nos alegra enormemente que esté disfrutando de su guitarra AeroBand y que la música vuelva a formar parte de su vida.
¡Gracias por su confianza y por ser parte de la comunidad AeroBand! 🎸✨
Con cariño,
El equipo de AeroBand
well I just received the guitar and as…
well I just received the guitar and as you say it's not a guitar but the expense of it is very not good I played over 300 for the guitar and then I started to want to get a bag and I thought it was 60 pound and you've added 30 on 4 posts the drum machine but on the guitar is very very simple and very basic and that could be really improved on its very monotone no there's no variation to it at all which could really be changed the guitar itself when you play the guitar it has a double note so you have to make sure you touch it wellthe good thing about it is for someone who can't play because of their hands that's very good and I am 75 now I've been playing for 60 years and it is a good idea you don't get that pressure on strings but I try to go on logic and I can't get on it at all and the instructions are very basic so there's a lot of improvement needed the drum beat on the guitar is a very very simple and then another thingyou can't use another mic except your mic try to use another mic it doesn't work so that's extra expense again to buy your mic to be able to do singing so a lot of this is about making money isn't it really that's how I can see it anyway I mean you end up in the end if you buy the microphone the strap and the bag you're spending nearly 500 pounds so I think about it beforehand it's a lot of money to pay for a basic guitar and I'm still waiting for the bag and I'm an experienced guitar player if you don't send me ayou send the free guitar to someone who throws it in the bin that doesn't do much for the advertising does it I probably would have given it a very good review but that doesn't matter I'm just waiting for my bag I don't know why you didn't make it as a whole kit the microphone the bag and the strap with the whole thing with the guitar that would have been more feasible it doesn't matter though it's up to you making money is all right is that what you want to do but don't say it's for helping people cuz it isn't helping people is it helping people it's helping make money we should not have the internet is doing anyway I'm still waiting been waiting for a month nearly just for a bag I'm not sure what you're doing but I hope people take a warning from this it's not all cozy and I still say the drum machine is very very simple very miniscule and when I try to get onlogic and it just doesn't work anyway that's my review bye I'm waiting
23. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AeroBand
Hi Mr Tom Clelland,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience, and we completely understand your concerns.
Our support team has already reached out to you on October 30th to follow up on the issues you mentioned, including the delivery of your guitar bag, how to use the Logic function, and the drum machine features. However, we haven't received a reply from you yet.
Please rest assured that we're still here to help. If you could get back to our email or contact us again at support@aeroband.net, we'll be happy to continue assisting you until everything is resolved.
We genuinely value your feedback, and we're constantly improving our products and services based on our users' experiences. Thank you again for your time and understanding.
Best regards,
The AeroBand Team
Taking care of business
I love the way Emma jumped on my problem, which was to replaced a guitar the got damaged before I received it. She got me another out quickly and kept me updated on everything…..A+ thanks!
10. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AeroBand
Dear Larry Cox,
Thank you so much for sharing your experience! 💛
We're so happy to hear that Emma could help you so promptly! Providing fast, caring support is what we always aim for. Thanks for sharing your experience and for being part of our community. Enjoy making music with your new guitar! 🎶
I received immediate attention in…
I received immediate attention in tracking my order when there were problems with the delivery, and they accompanied me throughout the entire process, as well as providing me with the tracking number from the local parcel company.
11. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AeroBand
Hi Andrea,
Thank you so much for sharing your experience! 💛
We're really glad our team could assist you quickly and keep you updated throughout the delivery process. Providing timely and reliable support is something we truly care about, and it's wonderful to know it made a difference for you.
We appreciate your trust in AeroBand and hope you enjoy your product once it arrives! 🎸
Warm regards,
AeroBand Support Team
Aeroband is really doing everything…
AerobanD is really doing everything right: from the guitar, to the delivery, to the follow up and the customer service, it is a perfect experience. I am n intermediate player. The guitar is awesome, I use for fun and also for the instant alternate tunings I can get, it challenges me to think outside the usual tuning box. I have a renewed interest in playing and practicing. I inquired about something in the order and I received answers the next day and they followed up with me to make sure I was satisfied. This is, truly, the best on-line purchase experience I have had.
2. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AeroBand
Hi JB
Thank you so much for your wonderful feedback! 🌟
We're truly happy to hear that you're enjoying your AeroBand Guitar and that it's inspiring you to play and explore new tunings. Knowing that both our product and our service could make your experience seamless from purchase to follow-up means a lot to us.
Your support and encouragement motivate our team to keep improving and innovating. Enjoy your music journey, and keep rocking with AeroBand! 🎸
Warm regards,
AeroBand Support Team
Amazing Support !!!
Amazing Support !! I had an issue on my guitar that was solved 100%. The support team (Emma) was so committed, professional, kind, efficient and fast. Thank you support team, it´s so good to know that we are being supported by this wonderful team. I really recommend !!!
7. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AeroBand
Dear SERGIO,
Thank you so much for your amazing feedback! We're thrilled to hear that your issue was fully resolved and that Emma and our support team made a great impression. Providing fast, professional, and caring support is what we strive for every day. Your kind words mean a lot to us. We'll be sure to share them with the team! 🎸💛
Warm regards,
AeroBand Support Team
Satisfied customer
Ordering was easy and the processing was very fast. I was kept informed about the order. The item arrived as described. I am pleased with my order from this company. I highly recommend it.
20. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AeroBand
Dear Dariusz,
Thank you so much for your kind words! We're thrilled to hear that you had such a smooth experience from ordering to delivery. Your satisfaction means a lot to us, and it's great to know the product met your expectations. We truly appreciate your recommendation and look forward to serving you again soon! 💛
Warm regards,
AeroBand Support Team
Best Service for an Amazing Product!
What a product! What a service!
I bought Aeroband drum sticks just under a year ago as a musician with an urge to play, but not to have my own kit. I've learned so much that I'm able to transfer to a kit. The haptic response is amazing and there's no latency (unless usingnwith Garageband etc). I'm an addict! On Saturday evening one of my sticks lost its haptic response. I emailed their support at 11:30pm. At 7:30am on Sunday they responded to me and by Tuesday I had a replacement. It was mindblowing as a service. I love their products, service and support.
NOTE. I'm a musician but not a drummer. As with any instrument, it takes time and practice. I'd also not that the drum sticks have been improved in the last year as has the instructions. Very simple. And after practice your positioning and accuracy gets really good!
30. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AeroBand
Dear Mark,
Thank you so much for your wonderful feedback and 5-star review! We're thrilled to hear how much you've enjoyed your PocketDrum and that it's helped you grow your musical skills.
We're especially glad our support team could assist you quickly and get your replacement delivered without delay. Providing responsive and reliable service is something we truly value.
It's also great to hear you've noticed the product improvements. We're always working to make AeroBand even better for our users.
Thank you again for your trust and support. We wish you continued joy and inspiration on your musical journey!
Warm regards,
AeroBand Support Team
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