Action Fraud Arvostelua 

It's an extremely disappointing service I thankfully have never had cause to engage with before. It was impossible to sign up for an account online because any email I tried was not an email address they'd accept. After submitting a report as a guest I got an automated email reply saying no crime had been committed. Apparently it's ok to for someone to use a stolen card in local businesses.

All I really wanted was assurance of action. There's specific transactions occurring in a 30 minute window, and these local businesses have great CCTV coverage. This is all in a small village of 3000 residents. Even if they can't catch this responsible today then it might be useful in the future.

Sadly the whole thing has gone into administrative limbo where the police won't do anything till Action Fraud say so and Action Fraud claim the bank needs to instruct them.
All I have are fraudulent transactions I am awaiting on formal confirmation of being reimbursed for, and knowing there's some low hanging fruit CCTV evidence waiting.

In summary my experience of Action Fraud has just found me dealing with another bloated government agency that needs total overall.

I was defrauded out of my home by an unregulated business lender, as a result of a secured loan.
They presented false accounts to the judiciary, numerous times and misappropriated funds, given to them to settle the debt. They then created a fraudulent and massively inflated debt figure.
As a result my family was evicted.
Before we were evicted, I had made two reports to Action Fraud and made a third after the eviction. I borrowed money from a friend and appointed a reputable London firm of forensic accountants who produced a report, showing that the loan company’s figures were fraudulent. The loan company had ignored two separate court orders, asking them for fully stated figures. Judges are not accountants and not qualified for this sort of analysis. They couldn’t understand the figures in front of them. I had no money and had to represent myself. This was traumatic and I would never advise anyone to do this, especially not if you’re non-white, non-male or from a working class background. I am all three. I was very ignorant about this. I kept explaining that they could not prove the debt figure and had four years of payment evidence missing. The judges did not give a damn. I think victims of The Post Office Scandal had similar experiences.
I tried the Serious Fraud Office. They were appalled and told me that four years of missing payment evidence on the part of the loan company, was a likely indicator of serious fraud. They told me to report it to Action Fraud. Imagine how I felt when they said it was a ‘civil matter’, and that I should get a lawyer and that it wasn’t in their remit?
How can fraud, provable fraud, with its evidence burden, not be in their remit? How can this matter only be only for the overloaded judiciary, who don’t even have the basic facility to understand accounts, let alone fraud? This is why I borrowed money for the report, so that I could submit it to the police and get justice this way. This was cheaper, as I didn’t have a chance of raising enough money for a law firm. I was on benefits at this point and Legal Aid refused to help, stating that they ‘don’t do fraud cases’.

Action Fraud showed absolutely zero interest in the report, which clearly shows the false accounting.

Action Fraud’s, phone operatives all seem to have very basic training and I had differing answers from three different individuals. They all had to check with supervisors, who all said ‘it’s civil’.

*Essentially, it seems that Action Fraud are helping to decriminalise financial fraud.

Reading this thread and seeing all this injustice is shocking! I’d say to Action Fraud, please don’t bother replying to this with your pathetic, identikit, AI, generated responses. They just add insult to injury and make it clear that it’s a failing organisation, attempting to cover its tracks.
White collar criminals are safe and comfortable in the knowledge that the police do not care to investigate this sort of high level crime. They only want the low hanging fruit of easy to catch, basic common fraudsters. In the meantime, many of us are losing everything, whilst the FCA, FOS, SRA and Action Fraud do the work of shutting down anything too complicated.
The UK is now a playground for criminals of all levels. Welcome to Hell!

Absolute dimwits manning the lines. Trying to report serious HMRC fraud. Line disconnected. Why are the police referring people to this nonsense? It's not a service, it's an infuriating waste of time. And it's been like this for the past 15 years, since I spoke to the last dimwit manning the lines.

I was getting cold calls from a lady from FONEHOUSE.co.uk.
I complained on Trustpilot.
FONEHOUSE said she was a scammer and I should report to ActionFraud.
I tried. It was SOOOO PAINFUL.
They asked for private details like my Date of Birth. Why ???
I just wanted to report a scammer.
It took about 10 minutes to get through to the point where the website asked me for details of the scammer.
It asked me for ridiculous things like the scammer's middle name, their Date of Birth, their Social media profiles etc.
I have NONE of these.
The only thing I had was a mobile number, first name (probably fake) and the company name (likely fake).

Massive waste of time lost 3.6K PSNI told me to contact these wasters because it was over £1000 told me my report didn’t meet the requirements like what do u even mean I gave u number he called from and explained my situation on top of that I contacted them to see why it didn’t meet the criteria and they said they couldn’t tell me because it’s a sensitive issue beyond a joke

Action Fraud are wast of time. Encourage scammers as they have no power to help me, the victim who got scammed of £21,000. They can match the crime that has happened. But can’t find a law enforcement company to enforce noting. So I’m right Coinbase are in on this. This is not fair and demoralising. What faith I had is now gone.
That’s the same dissatisfaction information sent me in the email. Not helping us victims at all. You have everything to get these people and conbaise. They know that you tell all us victims the same thing.

How I wish I had found the Trustpilot review page for Action Fraud before I submitted my detailed £2,000 fraud/deception report to Action Fraud. The 94%, one star * Trustpilot reviews say it all - a complete waste of my time and trouble to submit the relevant details to the Action Fraud website. Apparently no further action on my case can be entertained by Action Fraud and their NFIB (National Fraud Intelligence Bureau) masters in London.
After 28 days, I received a 'no reply' email -
"On this occasion, based on the information currently available, it has not been possible to identify a line of enquiry which a law enforcement organisation in the United Kingdom could pursue."
How they came to this decision when a clear case of fraud/deception was involved, with all relevant bank details, identities, phone numbers, addresses, etc supplied, bemuses me.

Action fraud it’s a fraud itself. Calling Dominos pizza and reporting your issue would be more helpful than calling Action fraud. What a waste of time.

What a complete waste of taxpayers money. Inaction Fraud would definitely be a better title for this organisation. I reported the theft and unauthorised use on bank cards, stolen from my mother, as she was deteriorating in health, and the scumbags even used them while she was dying in a Nursing Home. Despite the bank supplying statements, showing dates and locations, and me giving details of the people who did this, InAction Fraud refused to investigate. They said it's the bank's responsibility to investigate. The Police will still look into it, all they needed was a reference number from Inaction Fraud, regardless of whether Inaction Fraud will do anything or not. So what is the point of Inaction Fraud, if the Police will investigate it anyway? Just to give out reference numbers? What a waste of time and money. I don't know how they justify taking a salary.

Just looking at the reviews on this platform about action fraud having multiple bad reviews I think speaks for itself about this so called organization actio fraud seems to be a fraudulent setup in itself so I don’t see the point in using them nothing is ever followed up and nothing is ever passed onto the police, also they seem to have generic statement for every complaint which it’s self is fraudulent.

I just got off a chat for the second time. I have initiated a huge $93K USD scam (3 parts) to the UK police as well. Totally useless! Not interested. They not only want you to supply an 11-month, day-by-day explanation on a 2x4 form before they consider it, but they also are not in the role of actually pursuing any crime regarding crypto NFT. If it is crypto in the UK, even with piling evidence, don't bother, they are not really there to help!!!

Now a couple more months later and have heard nothing. I chatted again in answer to the review reply. Nothing changed. They are not even willing to chase the fact these scammers are using official letterheads and logos from the UK court and customs. I have the proof but there has to be an interest on the other side. If they are not interested in that, they won't care about someone who lost thousands from these UK scammers in the U.S.

If you lost crypto funds dealing with the NFT marketplace, don't bother with this platform as you can't get help, whatever the real reason. They just don't have the resources, or perhaps not even the interest.

Buki is a breath of fresh air she is a asset to this company. Thank you so much for your help and kind words in such a stressful time.

Laura

Action Fraud have been extremely helpful & professional. My car & reg have been cloned & I have been harassed and pressured by TRACE DEBT RECOVERY to pay for fines under the cloned car & reg. Action Fraud backed me up against the debt company - Thank you 😊

Incompetent systems, ask for further information but I cannot attach documentary proof to reports. Also, they lie. Despite inviting further information because report had (apparently) insufficient information to identify a line of enquiry, when pushed to allow evidence to be given (which they refuse to allow) they change their story and claim that there was sufficient information to make a judgement. This is lip service to fraud with a refusal to accept any evidence. Report made was of perjury and perversion of the course of justice involving losses of in excess of £100,000. Not surprising that fraud is on the increase in this country, the "authorities" really don't understand what they are doing and they refuse irrefutable evidence out of hand. Shameful organisation run by City of London Police (the NFIB).

Response to Action Fraud (AF) reply:
Email received from AF stated:
"based on the information currently available, it has not been possible to identify a line of enquiry"
and:
"if you have additional information about your crime which you believe could change the assessment, please log in to your account and submit that information"
I responded and said I wanted to send attachments, information that "could change the assessment" (THEIR words).
The reply was they could not accept attachments and therefore I was unable to give the further information THEY had requested. The last email I received from AF stated:
"the NFIB have said your report did not meet the criteria to pass on to a police force for investigation at this time".
So, the story changed and the first email I received from AF asking for further information was clearly a lie, they did NOT want further information.

Conclusion - do not take Action Fraud seriously. They do not have a system in place to allow the reporting of serious crime (in this case, a fraud amounting to in excess of £100,000). If they did have a system in place to take reports of fraud seriously, they would not just ask for "hearsay" (for that is all that their website asks for, and they limit the number of characters you can input), they would ask for proof in order to ensure that fraud is dealt with properly by the law. Action Fraud (unwittingly?? - I am giving them the benefit of the doubt) assist in the obstruction of the prosecution of serious crime. Based on the last message from them, the report made about this serious fraud involving misuse and abuse of the justice system is not being passed on to any police force and hence is going nowhere. Congratulations, AF and the NFIB, a criminal is being allowed to enjoy their ill-gotten gains with impunity.

FOOTNOTE: I REPORTED THIS FRAUD ON BEHALF OF A FRIEND WHO NOT ONLY HAS BEEN DEFRAUDED OF A SIGNIFICANT AMOUNT OF MONEY (HER INHERITANCE AND MORE) BUT ALSO HAD TO SUFFER THE DEVASTATION OF SEEING HER DECEASED MOTHER'S ASHES ANGRILY THROWN AWAY FOR FINANCIAL GAIN - THIS IS DOCUMENTED, A WRITTEN CONFESSION BY THE FRAUDSTER WHO SUBSEQUENTLY LIED IN COURT ABOUT THEIR ACTIONS AND MUCH MORE. ACTION FRAUD AND THE NFIB HAVE REFUSED THE DOCUMENTARY EVIDENCE OF ALL OF THIS, A FRAUD THROUGH MISUSE AND ABUSE OF THE JUSTICE SYSTEM. THEY SHOULD BE ASHAMED OF THEMSELVES, THEY ARE INHUMAN.

A much better name would be "Inaction Fraud". I have contacted this organisation twice with incontrovertible evidence of fraud and each time I receive an email telling me that there has been no fraud to pursue! Totally useless organisation that is a complete waste of taxpayers' money.

Cumbersome and useless - no wonder so many people don't bother to report fraud. I am the main carer for my 95-year-old father and explained that I did not have much time. Issues were left unresolved after an inordinate amount of time...and my father now has wet pants.

Action Fraud have been given the opportunity to contact me directly to discuss but, not unexpectedly, they have responded with yet another useless email.

My father with dementia was scammed numerous times by evil cold callers selling useless household appliance insurance, setting up direct debits he didn’t know about. Just helping themselves to his hard earned money.
I thought that contacting action fraud would be the best thing to do.
All these firms are well known for victimising elderly people.
But after hours of frustrating time consuming form filling, apparently these firms do nothing illegal.
It’s pathetic, and we need to change the culture in this country where the elderly are treated as a cash cow for unscrupulous companies.
Totally understand the frustration of people who have had similar experiences with Action Fraud.

Something needs to be done - contact the media, and demand a crack down on these nasty scamming companies.Otherwise we are just banging our head against a brick wall.

Waste of time don't even bother, just a service for collating information and taking no action what so ever

A couple months ago I was robbed and a money laundering service called FixedFloat was used to cover up the hackers trail. Representatives of FixedFloat said they'd only work with authorities so I provided all the details which includes contact information (email, company name, website) of FixedFloat to actionfraud. The response I got was "couldn't establish a viable line of enquiry"...what does that even mean... as if a company name, email, phone number and website isn't enough for actionfraud to know where to start. Even representatives of FixedFloat confirmed that the thief used their platform but refused to share any details. I responded to actionfraud repeating the contact details and that FixedFloat would only share details of the thief with authorities but actionfraud decided not to respond the 2nd time...a couple months later someone from actionfraud called to ask how my experience with their service was and that they dont have any control over the case, they just want to know how im doing (at this point i feel like swearing).

Here's my response, the UK is in such a messed up state that they only go after major crime, individuals being robbed aren't high enough on their radar unless you're famous or extremely wealthy (in the latter case you get a lawyer as any government service doesnt care about anything other than getting our tax money). It seems not just police but also actionfraud will turn a blind eye to crime even if you hand them evidence which includes contact details on a silver plate. If they're too busy they won't bother looking into your case (why can't they just delay handling it? No idea...this place has become lawless, petty theft has no repercussions)

Another automated reply giving the same excuse! Anyone thinking of reporting a crime against themselves to this " Government run institution ", don't waste your time! Remember, " Crime always pays ", it starts from the top!!!